Customer Reviews of Spitzer Chevrolet Amherst
Review type:
Professional from beginning to delivery
Cannot say enough amazing things about Spitzer!
by Jordan R on 02/25/2021I went to spitzer with no high expectations of walking out with a new car let alone the car I’ve dreamed of getting since they announced they were remaking it. Alice Dennis made the buying experience so simple and pleasant and she was… super patient with me and all the questions I had. I cannot thank her and sales manager Jake Baxter enough for everything they did to get me into my 2021 Chevy trailblazer at the price I wanted. This was my 2nd purchase from spitzer and definitely won’t be my last!!! Thank you for welcoming me in as family and everything you all did for me!Enjoying my new Silverado
by Dbak88 on 02/25/2021Very nice atmosphere, no pressure to buy. Angelo Guzzo was an awesome sales associate. Thanks to everyone involved for making it possible.Thank you for leaving Angelo this 5-star review! We are so glad that he could be of assistance to you and get you into a vehicle that you love! We wish you the warmest congratulations on your new Silverado. Please drive safely, and do not hesitate to let us know if there is ever anything more that our team may help you with!
Excellent experience
by Dennis Walker on 02/17/2021Alice was my salesperson and she was great to work with on getting my new lease. She explained everything clearly and made it a good experience also got me the car I wanted at a really good price. I would recommend her highly to anyone… looking for a new vehicleDennis, We are so glad that Alice could be of assistance to you and provide you with the perfect vehicle, deal, and overall experience! She will be proud to have earned your kind recommendation, and we congratulate you on your new vehicle- on behalf of the entire team!
Great
by Ron Slatet on 12/31/2020updated 01/06/2021Our experience at Spitzer Chevrolet with Mr. Angelo Guzzo was excellent! We couldn’t have been happier the way he helped picked out the vehicle that we wanted!Best Ease of buying a car
by New Equinox Bought on 12/31/2020Chris Parsell made buying a new car, easy and stress free. He took the time to answer all my questions and made sure I was comfortable with the payments I’d be making.Congratulations on your new Chevy Equinox! We are thrilled that Chris could be of assistance to you and make your overall buying experience so smooth and hassle-free! We can't wait for you to enjoy your new ride. Please feel free to give us a call if you ever have any further questions or concerns!
Oil and lube
by Vicky on 12/31/2020I have never been dissatisfied with the service I have received since I started back with spitzerVicky, Thank you so much for your excellent review! We are pleased that we could consistently provide you with the quality service that you so much deserve! It is our pleasure to assist you in any way possible, and we look forward to continuing to provide you and your vehicle with our best care in the future!
Great Experience
by Lauren B on 12/21/2020updated 12/28/2020I had a great experience at Spitzer. Jacob was very professional and helped me find exactly what I was looking for! My husband has also purchased a truck from Jacob and we will likely return in the future!Lauren, Congratulations on your new vehicle! We are thrilled that Jacob could be of assistance to you and get you into exactly the vehicle you had in mind! We thank you for confiding in our dealership with your automotive needs, and we will be awaiting an opportunity to serve you again!
Spritzer Amherst
by TNewman on 12/23/2020These people at spritzer Amherst where a bunch great people from my first impression to my final moments of leaving with my new 2021 Chevy Silverado Angelo Guzzo went out of his way to help me in everything I needed plus all the other staff… was outstanding people and very helpful as wellCongratulations on your new vehicle! We are overjoyed that Angelo could be of assistance to you and make your buying experience both smooth and enjoyable! We can't wait for you to enjoy your new ride. Please drive safely, and do not hesitate to let us know if there is anything more that we may help you with in the future!
Tire Gaurentee
by Bob B on 12/19/2020Rhonda went above and beyond to help me out with a flat tire. I had purchase a tire warrantee when I purchased my truck from "another" nearby Chevy Dealership. I had a sudden issue with a screw in the side wall of my tire and I called the… dealership to see if they would be able to put on my spare and get the tire repaired. When I called upon Rhonda she was able to get the problem taken care of in a very timely fashion on a Saturday afternoon and I was drove out of there in a very timely fashion. The spare was put on the vehicle and in under 48 hours I had a new tire. What a pleasurable hassle free experience and the spare was even returned to the underside of the truck. Fast forward to the Dealership 15 minutes west where the truck was purchased and another flat tire, I had the pleasure of dealing with someone who obviously did not like their job. I can not say I will be bothered with this dealership any more. Thank You Spitzer for a pain free hassle free service call! I will be back!Bob, Thank you for taking the time to share this positive review! We are overjoyed that Rhonda could put you at ease and get your automotive concerns efficiently resolved. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how Rhonda and the team may serve you again!
Nee truck
by New truck on 11/01/2020They were very polite and curtiousThank you so much for your 5-star review! We are so appreciative of the opportunity to serve you, and we are pleased that we could offer you valuable assistance! Please drive safely, and do not hesitate to give us a call if there is anything more that we may help you with in the future!
Professional Service
by Jonathan J on 10/07/2020This was my first service appointment and experience with Spitzer Chevrolet in Amherst. Rhonda Johnson was professional and courteous throughout my experience. They had to keep my vehicle for several days and provided me a loaner vehicle… from the dealership so I could get to work. Thanks Rhonda and I would definitely recommend Spitzer Chevrolet Amherst for your service needs.Jonathan, We are so appreciative of the opportunity to serve you, and we are pleased that Rhonda could make your overall service experience as seamless as possible! We thank you for taking the time to share this kind recommendation, and we look forward to continue serving you and your future automotive needs!
Awesome
by Daniel McCarthy on 09/28/2020Thank you Chris Parcell for making my purchase a great experience and very easy. I enjoy my new truckCongratulations on your new truck, Daniel! We appreciate your business and are thrilled that Chris could provide you with a seamless experience and a vehicle that you love! We wish you the safest of travels in your new ride, and we hope to see you again when the time comes for your first service!
Excellent Sales Staff
by Brad Eubank on 01/15/2019The Sales Staff went above and beyond to find the truck I wanted.Good service
by Lovely Lisa on 12/24/2018Oil change done quick and efficiently.Service
by Kenneth on 10/26/2018Service department went out of their way and worked around our schedule to get the service done, very friendly peopleWork
by ruthbutts62 on 05/14/2018updated 05/24/2018Good customer service.Good car but [non-permissible content removed]
by Devunks on 03/07/2018OK the customer service was good smiling faces, but I'm new to buying a car and I had no idea what to expect. Call me "crazy" but I trusted them and told them exactly my concerns were. I told the finance person at the Amherst store I didn't… want my credit messed up over this car. He wanted to run a hard inquiry on my report so I said well once or twice and he agreed. Come to find out he ran it atleast 6 to 8 times. I'm outraged. I'll never trust this or recommend this place to my family or first time buying friends. They were so concerned about the sell that day they didn't care about what I wanted or worst even ask me. My Malibu is nice but it reminds me of what they did and lied about I get mad looking at it sometimes.thanks for the car
by jjs24 on 07/14/2015August of 2014 I purchased a 2011 Saab 9-5 from Spitzer in Amherst. I pulled into the parking lot and Bob Paradise walked up to my car and gave me a card. He asked if I was looking to trade my car in. and I told him I was, he then offered… to have the used car appraiser come a give me a quick estimate on my car. The man walk around my car once while I was sitting in it, commented on my new tires and said we can give you $1500. I already had my eye on the Saab and told them I would be back later to show my wife the car I was looking at. The next day I called Bob Paradise and told him I wanted to move forward with the Saab price was 19500 on the tag in the window, but I saw online they had it listed for 18,500. Bob said they would honor the Internet price. I asked if they would do 18,000 flat for the car and give me 1750.00 for my trade in and Bob said they do not negotiate on the price of the car. But did say that he could probably get me a little more for trade. He did say thats how they negotiate now since they went to the price you see is the price you pay. He called me back and told me they could do the 1750.00 for my car. At this point I moved forward with the deal, he put all the paper work together. Put me in front of the fiancé guy and I swear 20 minutes later I was out the door with a new car. Went home happy as a clam until my wife stating going into the loan documents line by line. This is where I start to feel a little stupid. They only gave me 1500.00 for my car charged me for gap insurance and etch insurance with total I believe 1200.00 finance over the life of the loan. So I went back and sat with the finance manager and he took off the gap and etch insurance off but said they were not going to give the 1750.00 for my car. They brought the salesman into the office and Bob said I do not recall saying that we were going to give you 1750.00 for your car. So then walks in the used car appraiser guy and he says, we were only going to give you 1250.00 for the car but I told bob to do the 1500.00 to get the deal done. So know Im sitting here with the sneaky fiancé guy and salesman and used car appraiser that are all calling me a liar. They mentioned they would check the phone records and listen to the calls between me and Bob. So I said AWESOME and pulled out my cell phone and gave them all the times that I talked to Bob. Oh yeah I forgot to mention bobs brother was the sales manager, he mentioned that to me like 10 times. Not sure if it was supposed to make me feel good or what. After sitting in silence with their fiancé guy for about 10 minutes in silence, his office phone rang. He turned to me and said okay they are giving you the 1750.00 for your trade in. I know I should of walked away right there but of course I loved the car. So know its the Monday after, 3 days after I purchased the car and it dies in a shopping center parking lot. I had to bring the car back to them anyway because they were going to check on a rattle in the front end. When I arrived back at the dealership I pulled right around to the service department and told them I was supposed to come up so they could check a rattle in my front end and told them about how the car died a couple hours before. Sat there for about an hour and they called me back to tell me, you need a new battery 2 new rotors and brake pads totally about 800.00 due from me. I told the service manager that I wanted to talk to the dealership manager. Told him I bought this car 3 days ago and need 800.00 worth of work and asked if he was going to handle it or am I stuck with this. He said he would have to talk to the dealership the car came from. I guess every 45 days they move cars from lot to lot, so he called their dealership on Brook Park rd., where the car came from and completed the inspection on the car when it came in. but of course they could not find the original inspection report. I sat there for another hour while they figured out what they were going to do. The service manager called me back and said that the dealership was going to handle the battery and brakes and rotors, I just needed to pay 100.00 for some kind of 30 day warranty on the car so he could put the parts thru that. I agreed to do this, feeling that I was getting a deal for 100.00 vs 800.00. Oh yeah and my oil gage kicked on 1 week after that and had to go back and get an oil change that I paid for. Again I know I should of just gave the car back ..but I loved the car! And I guess I have sucker written on my fore head. So here I am a little over 300 days later and my engine blows .two cracked pistons. I had it towed and 3500.00 later I have a new/used engine. I didnt bother with the dealership this time, I called there corporate office in Elyria and talked to one of their directors. Told what had happened with my car and asked him what they would be willing to do. He asked did you buy the extended warranty, and replied no, so he said I guess you answered your own question. I really wanted to blow up on him at this point, but I decided to tell him about my experience from day one with Spitzer. The funny part he was more upset that the car had bum brakes then dishonest salesmen, used car appraisers and sneaky finance guys and the engine problems. He took all my information and said he or Jeff stalets? Would call me back. I waited a few days and on the following Monday I called him again and left a message on his voicemail to call me. Still to this day I have not received a call back form him or this Jeff stallets guy. So know my 18,500 dollar car is a 22,000 dollar car and Spitzer could give two craps less about the crap they are peddling off their lots and the integrity of their whole company is garbage based on the people they let represent them. Im pretty sure by reading up on the history of Spitzer Del would not have let this fly. And I need one of him famous TUIT coins so that the people that are running his dealerships can get A-ROUND-TUIT and least call me back. Being in sales almost 20 years, Im not sure how they are surviving, because I am more than positive that I am not the only customer they treated this way. So to Alison Spitzer if you would ever want me to come in and share my story to your Sales management team, I would love too, maybe this type of behavior would disappear within your company. And Spitzer can go back to selling with integrity.
Chevrolet Silverado 1500
Chevrolet Equinox
Chevrolet Traverse
Spitzer Chevrolet of Amherst has a long-running reputation that embraces premium customer service. Our automotive family was established in 1904 and features driven sales professionals who are paid on volume and customer satisfaction, so you know you’ll never overpay. Coupled with an impressive collection of new, used and certified pre-owned Chevrolet vehicles, it’s clear that our Chevy dealership in Amherst, OH, is driven by its commitment to excellence.
Stop in today to see how we treat each and every client like family. Our premium customer service extends from the sales floor and the finance office to the service center and parts department. We are the only full-service Chevy dealership in Amherst, OH, that prioritizes your needs.
- Complimentary Coffee
- Cable Television
- Television
- Vending Machines
- Customer Lounge Area
- English
- Spanish
Jordan, We are so appreciative of your repeat business, and we are thrilled that our team could provide you with another perfect vehicle, deal, and overall experience! We congratulate you on your new vehicle- on behalf of the entire team, and we hope to continue serving you and your automotive needs for years to come!
by Spitzer Chevrolet Amherst on 03/12/2021