Customer Reviews of AutoNation Ford Amherst
Review type:
Customer
Great Salesman, Low Stock
by DamienNova on 05/26/2023Nate really took great care of me. The process was very easy.... AFTER I found a car. The stock of used vehicles is very very low and all the cars I really wanted needed to be serviced. But a satisfactory experience all in all.Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
Incomplete results
by Pattydrews on 05/23/2023Took car in for oil change and current maintenance schedule. I also was hoping they would repair the recall issue, however they didn’t have the parts in stock. Now I have to return for another repair.Hi, thank you for taking the time to leave us feedback. Please contact us at (440) 296-3021 so we can work with you to make this right.
Car repair
by MikeHEdge on 05/02/2023Great work Kept me informed of status Technician was great in communicationsHi, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.
Awesome experience as usual
by JCasselman on 05/01/2023My truck was in for service for 5 months. This was not AutoNations fault it was a supply chain issue. Parts are hard to get. AutoNation did everything they could and it was greatly appreciated. I’d like to thank Rod Lamie, Shawn V., and… Mary for being awesome and taking care of me.We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Experience
by MillerTime on 04/28/2023I was really impressed with the great selection of cars they had, along with the professional sales associate, John! He’s just an everyday guy that listened to what we asked for and delivered! We will definitely be returning!!!Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Jim smith
by Robbed again on 04/20/2023I hope AutoNation enjoys their 15% shop charge. I will never have my car serviced or buy another vehicle from AutoNation ever again. You constantly add extra fees and overcharge enough is enough.Hello, Thank you for taking the time to share your feedback with us. If you'd like, please contact our General Manager at (440) 296-3021. We'd appreciate the chance to make your experience a positive one.
AutoNation Ford Amherst
by The Rutti's on 04/10/2023updated 04/17/2023Jeff was very sincere, personable and knowlegable and found us the exact car we wanted.Jeff, John, Sam, walked us through everything and did all they could to make it a painless and pleasant experience and it was! It was our third new car… from AutoNation and it was the best experience that we have had ! We will be back.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Amherst. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service-- As always
by Lisa HIggins on 04/11/2023For the last 10 years ( since I have been back in Ohio) I have purchased my vehicles from here and serviced my vehicles here. I trust them. Hands down.Hi Lisa, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Amherst Autonations taking care of my pride and joy
by Roytanya611 on 04/10/2023Amherst autonations always takes good care of my vehicles. This is my 3rd truck I just drop off and not have to worry about anything.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Oh deer!! That's a big problem, but we can fix it!
by Reginald on 04/03/2023Hit a deer and really banged up the front drivers side of my vehicle. AutoNation Amherst came to the rescue, fixing everything to the point I can't even tell there was damage. They got it done on time, worked seamlessly with my insurance… company and kept me informed along the way. These guys rock!Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
LOF tire rotation
by Albert W on 03/31/2023Fast in and out serviceHello Albert, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Great service!
by Sarah H on 03/27/2023Super speedy work and check out process. I had multiple issues with my vehicle and it was only there for a day.Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Great service!
by Satisfied on 03/24/2023Very good. Service was done quickly.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change, service well done!
by Angelica on 03/08/2023Recently bought a Ford Bronco, oil change done with Amherst Ford Dealership. The oil change was recently priced, things done well. They also ran my vehicle thru the wash. Couldn’t beat it!Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
service of f150
by bigman1 on 03/08/2023prompt processing upon. arrival quick and thorough service. completed quicker time frame than advisedHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Excellent Service from Shawn at AutoNation Amherst
by Lovemyford on 03/06/2023WOW. After being "ghosted" by Ford's Roadside Assistance, Shawn V. at AutoNation Amherst came to the rescue. Yes, I waited over waited 6 hours for Ford's Roadside Assistance and then they said they could not come until the next day… ...and then... they canceled. Who does that? Look closely at Shawn--there is a halo over his head. He is an angel. I think if he ever leaves or retires, I will sell my car and go back to horses. No one can even come close to the customer care that he provides. He should hold a class on customer service and invite Fords Roadside Assistance. They could learn a lot from Shawn. Thank you Shawn.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Car maintenance
by Smith Family on 03/04/2023Shawn helped me determine how many new tires I should get after I had a back tire blowout on me. The tires were ordered and came the next day. Thanks for helping me feel safe in my vehicle again.Hi Smith, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
A+ customer service
by Jtoman3 on 03/04/2023I had my vehicle towed in for service I was unable to complete myself. The staff was very helpful, and even when another issue arose, the staff continued to put customer service at the forefront of my interaction. I would absolutely… recommend this dealer! Thank you for making a bumpy repair experience go as smoothly as possible!Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Ford Amherst and we hope to be of service again in the future.
Great job
by peabody830 on 03/03/2023Did an excellent job, brought a few things to my attention . Was happy with the work done.Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
First oil change
by Katgirl on 02/27/2023Brought my new Maverick in for its first oil change and couldn’t have been happier with the service. Shawn was my service manager and he was very helpful and polite. Was in and out in an hour.Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Oil change
by Paulsr55 on 02/21/2023My Oil change was done in a timely manner Shawn explained what was needed to be done to my escape and said I can set up a appointment when ready to get the items doneHi, we are pleased to hear you had such a positive experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Stephanie Mavis on 07/18/2024