Customer Reviews of Johnson Lexus of Raleigh
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Johnson Lexus of Raleigh Service Dept.
by SWJ on 04/06/2022Mike Steppe provided excellent auto service recommendations and the repair work was completed with precision and efficiency. Mike was very good communicating with us during the entire service process.Great
by Ed Udofia on 04/02/2022I had great an experience with Eb. That was the quickest and least stressful car buying experience. He was very helpful and knowledgeable. Thank you all that helped me get my car.Great job Eb
by Bond on 06/12/2021EB Udofia was able to get me in a vehicle and I really appreciate it. Great Customer service from him and the finance team and made the whole process easy.Thank you for 5 stars! We are happy to hear you had a great experience at Johnson Lexus.
Johnson Lexus of Rakeigh
by MD on 09/08/2019Great Service and it's a pleasure to with the Staff. Will recommend. Thank You!We appreciate your recommendation!
PLEASE READ THIS- BEWARE OF BROKEN PROMISES BY GM ON DOWN TO SERVICE REP
by Automobile1 on 04/11/2018If I had to rate this dealership based on service received from the GM, Roger Yui, and their service dept., they'd receive an F. I purchased two extended warranties, 1 for mechanical issues & another for wear & tear protection. Extremely… minor issue with tire pressure sensor that needed replacing. Service dept. insisted that I didn't have a warranty. I had warranty docs & the bill of sale at home. I sent an email explaining what had taken place. Several days later I receive a call apologizing for the bad information that was given. Last week, I noticed a tiny tear in the leather. Called to schedule an appointment & I specifically mentioned my other warranty. Received a call back a day or two later advising me when to come in to have the repair taken care of. While on the phone, the Lexus rep even offered a complementary car wash after the repair was completed. Took a vacation day, only to get the runaround AGAIN. Arrived at 7:30, they had no clue about this warranty either. Once they realize that I had a warranty, they advise me that I needed to call the claims dept. Did the Lexus rep not know this before calling & scheduling an appointment for repair? A 32 mile trip for nothing. They did take pictures of the tear. But, later that day, I was asked if I could make another 32 mile round trip to the dealership because the pictures that the associate took were all close ups and they needed one further back. I declined. If I had to do it all over again, I would decline the warranties or purchase them elsewhere, simply because of the poor service that seems to be the norm in the service dept. Different answers from different people in that one department. Getting up at 5:30, wasting gas, mileage on the automobile equal a wasted vacation day. Part ii of this story gets worse!!! I have to take the pictures because the service rep took pictures that couldn't be accepted. All this service rep needed to do was to send my pics & an estimate for the repairs to the claims dept. It is now 4/9/18 & the service rep realizes that the forgot to send the estimate along with the pics. He calls me & pretends that the claims dept is running behind. I was smart enough to call the claims dept. The rep told me the truth. Jonathan forgot to send the estimate. I called him back & confronted him about his lie. There was nothing he could say. He calls me 3 more times to tell me that they would have someone come out to my job on 4/10/18 to make the repairs. He said the gm of the dealership and the head of the service dept. Approved this. I said okay. Guess what happened? No one showed. Jonathan calls back on 4/10 to say that the 1/2" tear requires my automobile to be brought in for a 3 day repair. I asked why they continued to give me the runaround & make up these lies. I had emailed the gm on 4/5 & left him 2 voicemail messages. I made it clear to roger yui that if he didn't call me about this matter today then i was filing a complaint. He finally calls back & tells me to contact the head of the service dept., rick, & to tell him that he (the gm) had directed me to call him to schedule me an appointment for tomorrow morning that they would pay for. I did exactly what the gm, roger yui, told me to do. Do you think that put any fire under rick's behind. No. Do you think i ever received a return call to schedule my appointment for 4/11? No! 7:30 pm, i text the gm & show him a picture of the phone record as proof that i had followed his instructions. He calls back & says he is sorry & talks about rick. Then he says for me to try asking for someone else tomorrow? You are the gm!!! How about you get off your lazy behind & address these issues with your complacent staff!!! No. I refuse to go through this any longer. You took my money, but you nor your staff know how to do anything! All of this for the tiny tear shown in the photo below. Let me take my automobile to another dealership, you all need to cover the cost, & then refund the price of my warranty!Thank you for reaching out. We understand that you are working with our General Manager, Roger Yiu, to reach a resolution. He will continue to be your best contact for any concerns. Thank you.
Excellent Service
by lexusmannc on 09/22/2017Johnson Lexus always provides us with excellent service. The staff are very professional and courteous, and the car gets washed before being returned.Thank you for telling us about your great Service experiences!
Disappointed
by rwcjr815 on 06/03/2017I own 2 Lexus cars that I purchased from Johnson. My 2004 ES was scratched on the trunk after their "famous" free car wash. Did not want to argue with their service person any more after trying to establish blame (I am very meticulous… about hand washing and wiping my garage kept cars). I stopped going there for 10 years because of that. I recently bought a new ES instead of the Toyota Avalon because it was a few dollars more but had some extra amenities. I brought it in for the 5000 mile service and the last thing I said to their service guy Markey was to tell the technician to be careful of the alloy wheels. I got home later that day with the car and noticed they had gouged 3 wheels with the impact wrench. I did not want to drive back, so I touched them up with some touch up paint. Looks fair but does not match. I figured I would eventually forget about it. Two days later I received a followup email survey. Well I gave them both barrels-"you would think you would take better care of a customer's $45,000 car". They responded by saying send pictures. I responded that I would live with the mismatched touch up and arrange to have service done elsewhere (Leith Toyota will service at a lesser cost) on both of my Lexus cars. A couple of days later, Markey called and left a message that they have a guy who can match the paint and fix wheels. Called him back and left a message to call because I wanted to get the matching paint so I can fix the damage. Going on 2 weeks now and no response. I am done with Johnson.Expensive but worth it
by ncsugrad on 12/05/2014100$+ parts for oil change but they give you a loaner and wash your car. They also have coffee and food + the nicest lobby and amenities. Service staff treats you like a king/queen. That is why I keep coming back despite the extra cost. If… you can afford a 40K+ then avg 500$ service twice a year is not bad.
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About our dealership
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
What sets us apart
With amenities like complimentary car washes, free valet parking around the Triangle, and guaranteed Lexus loaner vehicles for use during qualified service appointments, the purchase is really just the beginning.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
Languages Spoken (3)
- English
- Chinese
- Spanish
Thank you for 5 stars! We are glad you had a great experience at Johnson Lexus. It was our pleasure to assist you!
by Johnson Lexus of Raleigh on 05/17/2022