Johnson Lexus of Raleigh

I own 2 Lexus cars that I purchased from Johnson. My 2004 ES was scratched on the trunk after their "famous" free car wash. Did not want to argue with their service person any more after trying to establish blame (I am very meticulous about hand washing and wiping my garage kept cars). I stopped going there for 10 years because of that. I recently bought a new ES instead of the Toyota Avalon because it was a few dollars more but had some extra amenities. I brought it in for the 5000 mile service and the last thing I said to their service guy Markey was to tell the technician to be careful of the alloy wheels. I got home later that day with the car and noticed they had gouged 3 wheels with the impact wrench. I did not want to drive back, so I touched them up with some touch up paint. Looks fair but does not match. I figured I would eventually forget about it. Two days later I received a followup email survey. Well I gave them both barrels-"you would think you would take better care of a customer's $45,000 car". They responded by saying send pictures. I responded that I would live with the mismatched touch up and arrange to have service done elsewhere (Leith Toyota will service at a lesser cost) on both of my Lexus cars. A couple of days later, Markey called and left a message that they have a guy who can match the paint and fix wheels. Called him back and left a message to call because I wanted to get the matching paint so I can fix the damage. Going on 2 weeks now and no response. I am done with Johnson.