Customer Reviews of Tindol Ford ROUSH
Review type:
Great Service Advisor
by Gary on 05/21/2025
updated 05/27/2025
Phill Harrington, service advisor, serviced my F150, and I was very impressed with his friendly and professional attitude. Phil made me feel special and went out of his way to provide outstanding customer care. He has earned my loyalty.
76 reviews
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Great Service Advisor
by Gary on 05/21/2025updated 05/27/2025Phill Harrington, service advisor, serviced my F150, and I was very impressed with his friendly and professional attitude. Phil made me feel special and went out of his way to provide outstanding customer care. He has earned my loyalty.Misrepresented mileage on new car
by Unhappy in Gastonia on 08/31/2020Have purchased 10 new vehicles at this dealership over the past ten years. When I bought this 2020 new Mustang. It had over three hundred miles on it. I had signed the contract before I realized the milage. I contacted the dealer… immediately the next business day before they could process the contract. They gave me the run around until they had enough time to process the paperwork. I was shocked and very unhappy especially since I had been such a loyal customer. Purchasing vehicles from them and having family members and friends buy from them. To me the mark of a good dealership is not just about selling cars but handling problems when they come up. I’d advise anyone looking for a new or used car to look elsewhere!Thank you Tindol Ford Service
by Joey on 12/16/2018updated 12/28/2018Thank you to the Tindol Ford Service team. I realized that I had passed the time to renew my tag by ten days and I was in a hurry to get an inspection so that I could go get my tag renewed. Robert Campbell and his team worked me in without… an appointment. They were quick, efficient and the lowest price. I knew I was in great hands. Thanks again.Purchased F150
by Richard on 11/29/2018updated 12/07/2018Had a great sales experience with Tindol. Sales began online after I broke my foot. The sales person helped me select a vehicle of choice, after which my wife and I went to Tindol and made the purchase. I might add that the Sales Person… (Randy Massey) spent approximately three weeks and a couple weeks vacation working with us to make this purchase because I am not the easiest person to work with when spending money.Richard, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
2013 Ford Explorer
by Tindol Ford on 11/12/2018I was experiencing several very strange electrical issues that were affecting the climate control system, GPS system, and key fob on my 2013 Ford Explorer. The people in the service department at Tindol Ford were great. Lisa Fischer and… everyone I dealt with in the Service Department were very courteous and helpful. Although it did take a while to diagnose, locate and repair the source of the problems I was having Lisa kept me updated on the progress they were making. They also let me use a new Ford Edge as a courtesy vehicle while they were working on my Explorer. The technicians at Tindol did complete the repairs and all systems in my Explorer are now working properly.Tindol, thank you for your wonderful response to the quality of service our Staff provides! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Like coming home to family
by Cody pennell on 10/16/2018Outstanding experience Lyle treats you like family had our family’s transaction done in under an hour and we actually loved it so much we probably spoke for another hour just getting caught up on life. Save yourself time and hassle choice… TindolCody, we're pleased to hear everything was completed to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
New Tires
by Boyd Bess on 10/15/2018Had a 1:00 appt. to mount tires. I got home at 6:30. Unacceptable.Good service Good Deal
by GaylesFord on 09/03/2018True, its an oil and filter change throw in some new wiper blades simple enough. How horrible if these simple things are done incorrectly? Never take the simple services as any less important than the larger one's. To this writing they have… replaced my clutch, and reset the transmission computer and of course my oil changes too. I count on their service being right the first time! They do a superb job.Hello, we set high expectations for ourselves so its gratifying to hear you had a great experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service and maintenance
by Tbellcma on 08/24/2018updated 08/31/2018I’ve never had an issue with Tindol at all. Service and staff are always friendly and go above and beyond to make sure I am satisfied with my vehicle. Josh even made sure I was kept informed of the service progress of my car. I would… definitely recommend Tindol for repairs and purchasing new vehicles.It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
Top notch
by Impressed on 07/29/2018Very polite and knowledgeable staff. The best service experience I’ve ever had I will definitely be back.New F-150
by Gary Lutz on 07/17/2018Got exactly what I wanted. Gordon Haygood was very helpful before, during and after the sale.Sorry service
by David on 02/07/2018I brought my truck to Tindol ford engine replacement. Totally screwed my truck up so bad the mechanic working on it was fired and my truck still remains an electrical nightmare. They cut the wires in the wiring harness and never could get… it corrected and then I was told by Chris Tolbert that they would not try anything else to fix it. He said and I quote “we are done” And never offered any compensation for the issues.Great experience
by BobbyElrod on 01/11/2018Staff was very attentive and accommodating to my needs. It was obvious, they didn’t just want to sell a truck, they wanted to help me get the truck I wanted. I will definitely be a returning customer in the future! Special thanks to Ben F.… for all your help.2018 Ford Explorer Purchase
by FordEx on 01/09/2018I looked at several models on the lot before choosing the Ford Explorer. The exact Explorer that I wanted was not available on the lot so they located the one I wanted at another dealership and had it transferred to Gastonia for me. After… that the process of the purchase was smooth and easy. The only bad part of the experience was after the purchase, I received 4 requests to fill by email to fill out a rating of my experience within the first week after the purchase.2013 Escape Service
by Ed on 12/29/2017Once again the service staff did a great job on my Escape. State Ispection, oil change and tire rotation. During tire rotation they spotted a object in one of the tires, repaired it and the rest in a very short time. Keep up the good… work.Above Average
by A.Bradley on 11/14/2017It was a pleasant experience purchasing my Ford Fiesta at Tindol. The staff were friendly and they had my license plate ready 7 days after I took delivery. They were a joy to do business with and I thank them.My experience at tinfoil ford was top notch.
by Tim91mustang on 10/27/2017updated 11/03/2017Staff was curtious and knowledgeable. I felt comfortable with the whole experience. Buying a vehicle can be stressful but Tindol staff made me feel welcome. Your product specialist Ben Foster stepped me threw the process with ease. He knew… what I wanted and made it happen. He was great and actually helped me buy this beautiful truck today. Thank you Ben!! He and your staff gets 6 stars. I just started a new system!!😁Purchase of our New Ford F150
by Joseph on 10/25/2017Mo worked hard to help us find our New Ford F150. We were "upside down" in our current vehicle and had no money to put down.He was able to work some magic and put us in a beautiful truck that has all the features we were looking for and… kept us within our budget. I would definately recommend Earl Tindol Ford and Mo to all of our friends and family.GREAT SERVICE
by GREATSERVICE on 10/15/2017Best Service Level ever to be expected each and every time.Excellant car buying experience
by saineamania on 10/16/2017I have purchased 8 cars and this was by far the best car buying experience. From the salesman Ben Foster to the finance officer Lewis. A no pressure buying experience.I wouldn't buy a car anywhere else!
by HappyCarBuy56 on 06/20/2017No place will ever take care of you like Tindol Ford. I have been a customer there for 15 years and this is the third vehicle we have purchased there.
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About our dealership
Tindol Ford ROUSH has been family owned and operated in the Gaston County and Charlotte Region for over 40 years. With great focus on our core values of Integrity, Excellence, Growth, Commitment and Family Atmosphere, we truly treat our customers like our second family. We are proud to be friendly and low pressure, yet extremely competitive and the BEST in taking care of our customers! We are full service, offering new and used car sales, major fleet and commercial truck sales, service for all makes and models, genuine Ford Parts and Accessories, a state of the art Body Shop, and the largest selection of ROUSH Mustangs and trucks in the entire world! We have the latest Ford trucks, Ford cars, Ford SUVs, Crossovers and Hybrids, from the best-selling F-150 and Super Duty trucks to our full car line, including the world famous Mustang. Think Tindol, Trust Tindol, Love Tindol!
What sets us apart
Salute To Dealers Award - Natalie Tindol
#1 ROUSH Dealership in the World - TRP
Proud supporter of Gastonia Police Foundation, Gaston County Education Foundation, Animal League of Gaston County, Boy Scouts of America, Gastonia Grizzlies
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Joey, we appreciate your feedback of our Staff's outstanding service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
by tindol_ford on 12/31/2018