Mark Ficken Ford Lincoln
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Customer Reviews of Mark Ficken Ford Lincoln
Review type:
2021 Ford Explorer purchase
by Steven R on 06/12/2023
I saw the vechile online and inquired. The dealer reached out. The process was rather smooth. The staff was professional and delivered the car to my house
304 reviews
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by edmunds on 05/28/2021The sale person was great to work with in fact he pretty much made it easy for me the make purchase .The only thing i did not like is to get the shock of 8.24% finance charge at the end i was going to change my mind for a only $1,000.… rebate that is a crazy rate for someone with excellent credit,so i took it anyway an i will go to bank in refinanceCustomer
by Gsgarm23 on 05/11/2021Terrible communication, waited a week longer than stated, just overall Terrible experience. Wii not return.Felix sabata
by Kds2243 on 03/29/2021The finding and original purchase was easy, but then it became difficult. The finance dept wouldn’t take a personal check from my husband because my name was not on it. They informed him they would take a cashiers check and when he brought… that they gave him the same story until he said fine, find my vehicle we traded in and we’ll bring the new one back then pall of a sudden they could except the cashiers check.Oil change
by JShealy on 03/24/2021Great friendly service. From the minute I walked in the door I was treated as if I was the only customer that mattered. I never felt like I was just a number And never felt as if I was being sold services I did not need. Every member of… the team that I came in contact with was extremely helpful. They have won me as a new customer and I will recommend their service’s to friends and family. Thank you!FORD EDGE
by geber49 on 03/20/2021it was lengthy but worth it.Cuse car
by Big Boy on 03/16/2021EXCELLENT - Great Check -in at time of appointment, friendly, service person, lounge to relax and work, vehicle clean when returned.Douglas C Burns
by Douglas B on 03/05/2021Fast, courteous, thorough, fair price.Great!
by Nautilus on 02/02/2021Very friendly and knowledgeable staff, made for a pleasant experience!Good Visit This Time
by LadyPurple on 02/01/2021I took my car in to have some minor recalls done & fix passenger side sun visor. They did the recalls & ordered the part for my sun visor. Had a problem with them on my last visit. Much improved this time.Much Improved
by Ginachacha on 01/11/2021I had a good service visit with Philip, who was very professional and kind, and my car was taken care of quickly and efficiently. The reason I'm not giving a full 5 stars is because the inside of my car was not vacuumed well, but overall… I'm pleased.Recent Oil Change Service
by mb4451b2 on 01/05/2021I gave a five star rating because of my overall experience during a recent appointment for an oil change. First, these folks are doing a lot of things right. I purchased my vehicle at Sabates and have been there several times for service.… Their customer focus is very good, and that's important to me. For this visit I liked being able to schedule an appointment and knowing I wouldn't be there half a day waiting to be worked in. The lobby waiting area was not crowded and the work was completed within a reasonable amount of time. Coffee was good. Service interaction was friendly and professional. Suggestions include being greeted when entering service dept and vehicle wash as part of service.2019 F-250
by waternut on 01/03/2021great service made appointment on line hade little to no wait to have truck servicedGreat car buying experience
by KBgmail on 11/29/2020The staff of this dealership is committed to customer satisfaction. We dealt with two sales staff, one by phone (Tatum)and then another in person, (Mark) when we went to the dealership the following two days. Mark went out of his way to… find a vehicle that would meet our needs. We looked at a sedan, then the midsize SUV and finally the Corsair. We drove two of the vehicles and Mark carefully explained the options and pricing. Both Tatum and Mark made us feel totally comfortable with absolutely no sales pressure. We were treated fairly and honestly including all of our discussions with Michael the Financial Director.Owner
by joeTech on 10/26/2020My experience at Felex Sabates Lincoln was excellent. The sales process was a pleasant surprise, no pressure. I would highly recommend purchasing your new or used Lincoln from Felex Sabates. My wife and I love our new MKZHelpful in a hard situation
by Christian on 09/17/2020Liza was very nice and very accommodating with me while I sorted out what to do with my truck.Very satisfied with our purchase and the experience
by TransitOwner on 09/14/2020I had been looking at purchasing a Transit Connect for months. In one of my regular searches, I found a very good price for a Connect at Felix Sabates Ford in Charlotte. The advertised price was significantly less than other dealerships in… the area. Most of those other dealerships gave me an option to "Get the Internet Price," which I know would have been lower than what they advertised, but it would have had to come down a long way to meet FSF's advertised price. I drove 100 miles to see what they had. The salesman was very nice and helpful. No high pressure. They didn't move on what they were advertising, but I could not imagine anyone else coming down thousands to meet the FSF price. So I bought my vehicle there, and I had them deliver it to my home. There was one tiny problem, the car was a Transit Connec (no T), but they sent that in the mail in two days. All very simple. The salesman has also contacted me after a week to make sure we're happy with it. I'm completely satisfied with the price and buying experience.Awesome!
by Jessica Amor on 09/11/2020I had my car serviced last week. I literally dropped the car off to Bobby, went to get lunch, and it was all done by the time I got back. Love this dealership, how professional and friendly everyone is. Definitely recommend!Efficient Dealer
by Dewhite1913 on 08/31/2020We purchased a new F350 super duty and it was one of the easiest vehicle purchases we have made. The salesman was helpful but not annoying, customer service friendly and helpful. It was a smooth and painless deal and we got the vehicle we… wanted.Great Service !!!
by Bartman on 08/15/2020Great Service and attention to detail!!!Lincoln MKC Service
by Meriam S on 07/21/2020I enjoyed using the valet service, it was my first time using it, the staff was professional, they sanitize and cleaned not only my vehicle but the one they brought to me as well. The service done to my vehicle was top notch, thank you… Robert Thurmon, my service advisor he kept me informed. My overall experience was Fantastic!
About our dealership
Steven R, thank you for taking the time to leave us your response to our Staff's outstanding customer service!
by WILLIAM VINSON on 06/15/2023