Mark Ficken Ford Lincoln
Customer Reviews of Mark Ficken Ford Lincoln
Review type:
2021 Ford Explorer purchase
owner
by Ron Meaker on 04/13/2023The pickup service was great, they arrived on the time stated and my service was completed early than expect There were no charges as it was for recallsRon Meaker, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!
Mark Ficken Ford Lincoln
by Jason M on 04/01/2023The people are friendly, helpful, they keep you up to date on what’s going on with your vehicle. Professional and friendly and willing to go the extra mile to make sure you have the best service. 10 out of 10! Would highly recommend… everyone visit Mark Ficken Ford Lincoln for any and all their service and sales.Jason M, thank you for leaving such a great review and high star rating.
Corsair service
by Peter p on 03/30/2023Great experience from start to finish. Very competent and courteous!Peter P, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!
Oil change
by Sherman on 03/29/2023Very good service from the service advisor and the technician. I did not have an appointment, but the service was done quickly while I waited.Sherman, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!
Mark Ficken Lincoln Nautilus
by Rumongold on 03/16/2023Very easy to deal with and no pressure to purchase,Rumongold, thank you for leaving such a great review and high star rating.
Great experience
by F150 Buyer on 03/09/2023Jordan did a great job and took good care of us.F150 Buyer, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.
Ludwig J. Wallner
by L.J. Wallner on 03/02/2023We purchased this SUV from this dealer and have had its serviced by them. They have always been caring about our needs when having car serviced. Ask questions and make suggestions to make sure we are pleased with service. Follow up with… call after service is completed to check on our satisfaction. This is a dealer who provides the service they promise at a reasonable and fair priceL.j. Wallner, thank you for taking the time to leave us your response to our Staff's outstanding customer service!
Service department
by Royce perry on 02/27/2023Friendly and fast serviceRoyce Perry, thank you for leaving such a great review and high star rating.
Royce Perry, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!
Recall service for 2016 Mkx
by CTurner on 02/13/2023Recall parts came in, they contctes me and set up an appointment to do the work at my house. Very easy and comvenient.Cturner, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Don't forget to schedule your next service with our mobile staff!
T's Abe
by TC James on 02/10/2023Everyone was great to work with, they all understood I was trading in a very nice car for something that would be wheelchair accessible for my father. So, after searching online I found the perfect vehicle to suit my needs. The Lincoln… Aviator, and the dealership worked with me to get me the best deal they could!Tc James, thank you for taking the time to leave us your response to our Staff's outstanding customer service!
Poor experience
by CLTTruck on 02/08/2023I waited > 2 weeks for an appt to get my truck serviced as opposed to dropping it off for several days so they could get around to it. My truck was not looked at the first day it was at the dealership b/c they were busy. On the second day… they had it I was supposed to receive a call by lunch time w/ an assessment. I called at 3:30 and left a message for the service manager. I got a call back at 4:30 on the second day w/ a quote to fix my truck and was told that they have to go get the gasket and the repair would be 3/4 of a day. I voiced my concerns w/ the Service Manager about taking two days to look at my truck when I had an appt. I was told that they were busy and given the normal Covid era excuses of labor shortages, supply chain issues, etc. The service manager explained to me that my appt was w/ a service advisor and not w/ a technician or to have work done. I expect that if I have to wait two weeks to make an appt to have work done to my truck that they will have the capacity to work on it when it gets there. If that is not the case then they should be clear about the circumstances and provide another time when I don't have to drop my truck off for 2 days before someone will be able to look at it. Communication and honesty about timing is the key here. A service department should have some level of appreciation for a customer's time and the burden of being w/o a vehicle for multiple days. This was the second very poor experience I have had w/ the Mark Ficken Ford service department.Clttruck, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Mark Ficken Ford.
Service 180
by jsonto2023 on 02/06/2023This dealer did a complete 180 for me in providing service. It all started with Kayla Greene. She was pleasant, thorough, and dedicated to making sure that I was 100% satisfied. I hadn't felt that way in the past. My shuttle driver… Curtis couldn't have been a nicer guy and also 100% in on my customer satisfaction. Good job to the entire MF Lincoln team!Jsonto2023, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!
Bronco 2023
by Caulder on 01/29/2023Once my bronco was deliveredonce my bronco was delivered to the Ford dealer, they immediately notified me and I was in my new bronco in no time.Caulder, thank you for your kind words and congratulations on your new Bronco!
Service Department
by VSmith6336 on 01/18/2023Kory was outstanding. Explained everything I needed to know and felt good about the services I received.Vsmith6336, thank you for taking the time to leave us your response to our Staff's outstanding customer service!
Great Experience with Mark Ficken Lincoln
by Abby Fennig on 01/17/2023We had an excellent experience with Mark Ficken Ford/Lincoln. Mark Snuggs was our salesman and he exceeded our expectations from start to finish. Highly Recommend!Abby Fennig, thank you for taking the time to leave us your response to our Staff's outstanding customer service!
Great Service!
by CarolDob on 01/06/2023Friendly, respectful, thorough folks in the service area. And in the sales department as well.Carol, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for choosing Mark Ficken Ford as your first choice for service!
Service - tire issue and oil change
by traveler on 01/04/2023They where great! I was traveling thru and experienced a tire issue. I was in the need of an oil change as well - service completed as promised and was able to get back on the road!Traveler, thank you for taking the time to leave us your response to our Staff's outstanding customer service!
Great Job
by Pau Massie on 01/03/2023First oil change for the Bronco and inspection as normal they were polite and knowledgeable had question about state inspection and it was answered had questions on the recalls and it was addressedPau Massie, your comments keep us motivated and working hard for all our guests!
5 stars
by bigjim64 on 12/29/2022in for oil change using points. comfortable lounge and attentive and courteous staff. had difficulty with recall service and thoughtfully rescheduled for another visit rather than have me wait.Jim, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.
Amazing as usual
by Hamilton on 12/29/2022Great service and customer support as always from Mark Ficken Ford !Hamilton, Thanks for the 5 stars! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Team Ficken
Mark Ficken Lincoln
by GiGidrives on 06/21/2021Sales department easy to work with and very knowledgeable about models they have. Every question was answered and demonstrated when possible.
Steven R, thank you for taking the time to leave us your response to our Staff's outstanding customer service!
by WILLIAM VINSON on 06/15/2023