Mark Ficken Ford Lincoln

I waited > 2 weeks for an appt to get my truck serviced as opposed to dropping it off for several days so they could get around to it. My truck was not looked at the first day it was at the dealership b/c they were busy. On the second day they had it I was supposed to receive a call by lunch time w/ an assessment. I called at 3:30 and left a message for the service manager. I got a call back at 4:30 on the second day w/ a quote to fix my truck and was told that they have to go get the gasket and the repair would be 3/4 of a day. I voiced my concerns w/ the Service Manager about taking two days to look at my truck when I had an appt. I was told that they were busy and given the normal Covid era excuses of labor shortages, supply chain issues, etc. The service manager explained to me that my appt was w/ a service advisor and not w/ a technician or to have work done. I expect that if I have to wait two weeks to make an appt to have work done to my truck that they will have the capacity to work on it when it gets there. If that is not the case then they should be clear about the circumstances and provide another time when I don't have to drop my truck off for 2 days before someone will be able to look at it. Communication and honesty about timing is the key here. A service department should have some level of appreciation for a customer's time and the burden of being w/o a vehicle for multiple days. This was the second very poor experience I have had w/ the Mark Ficken Ford service department.