Ramsey INFINITI
Today 9:00 AM - 8:00 PM
Customer Reviews of Ramsey INFINITI
Review type:
34 reviews
Sort by:
Would never buy here
by Melissa Barzola on 02/10/2025updated 02/18/2025Terrible experience with their finance manager Deokie Vargas. She was rude and unprofessional. I reached out to to her about an inspection sticker that was not placed on my car after buying it new. She had a "not my problem" attitude. I… reached out to general manager Kevin Gilbertson and he ignored me completely. Not even a call back. Would never buy from here again. Once you buy the car they don't care!Above board Almost
by Maria on 01/31/2025I found the sales team straight forward. The process was smooth and easy. The reason I gave 3 stars is because when I had the car serviced for the first time the mechanic found that no maintenance at all was completed before the purchase.… The oil was black and missing 1 quart, the transfer case oil was black and the air filters were black as well. It seemed that neither the first owner or the dealer did any maintainace. The maintenance is costing me now about $800 to do it all. Maintaining an Infiniti isn't cheap. Which is probably why it wasn't done.Post Sales service for plates non existent
by Ed on 08/17/2023Sales experience was great, Dwight was a pleasure to work with. Despite multile phone calls and emails the temp tag expired. Every phone call met with complete lack of interest or follow up. Still no plates and car has been sitting in my… garagge for a week with expired tagsRamsey Infiniti....Look no further
by Ray on 08/05/2020Due to the pandemic I started my car hunt a bit later than I'd like too as my lease was coming to an end. Very few dealers were getting back to me via mail or even phone so I had to hit the road. My game plan was to shop around and feel… where the market was not necessarily jumping into anything.....that was until I walked into Ramsey Infiniti! Walking in I was greeted immediately at the reception desk and was allowed to stroll around the showroom. After a few minutes I was greeted by Damion Lawrence a Relationship Manager who was all smiles (I could tell even behind his mask)! What was great is he didn't try to sell me anything, he just listened to what I was looking for. While I was looking to get back into a Q50 similarly equipped to what I currently had, Damion worked with me towards other opportunity. He was able to put me into a well equipped QX60, which I honestly though I couldn't get into reasonably. A great price, which was an incredible deal from a fantastic Relationship Manager. Damion is the real deal, doesn't rush you, listens for your needs and goes to work on putting the best deal possible. Also just to add the two boxes of M&M's, one on each side for my kids was bow on top (my kids went crazy)! I also don't want to take away from the rest of the team at Ramsey Infiniti. They are all class acts and helped make this a great experience. If you are in the market for a premium brand vehicle you owe it to your self to pay them a visit.Straight Shooters! Not looking to Rob and take last dollar!
by Kim123 on 08/28/2019After being over whelmed and frustrated with the entire car leasing buying experience, I ACCIDENTALLY came to this dealership. My lease was up on my prior infiniti from Fette in Clifton and I was just plain old tired of a high car payment… and was even willing to downgrade. I went to 4 dealerships in the area including Nissan, Acura, and Honda and all of them tried to get me for every last dollar I had. It was the typical back and forth with the sales men wheeling and dealing, "how much do you want to pay, etc. etc.". (Still not sure why they can't just tell you what the number is)! My husband said forget it we will just stick with the same lease we have and get the newer model since the pricing was going to be within $30 (even though the Nissan, Acura, and Honda was $10K cheaper).My husband set an appointment for me at Fette Infiniti but I thought he said we were going to Ramsey. Long story short, i went to the wrong dealership, however I truly believe the man above guided my steps and lead me to Ramsey (to many coincidences to get into along the way), not only did i get an infiniti, excellent quality but the same exact model I was going to get from Fette but the payment came down over $100 (go figure I been getting Robbed 9 years from Fette). Mind you this all took place within 20 min of me entering the "wrong dealer", in which i had not interest in speaking to because i felt beat up from the buying/leasing process)! I am truly blessed to meet Sam the sales manager and I look forward to a continue relationship with this place for many years to come.Wonderful experience buying a car!
by Eddie823 on 04/01/2019We are more than happy with our experience at Ramsey Infiniti! The sales manager, Sam Abaza, treated us like family. He is very knowledgeable in his field, and helped my family find the perfect vehicle. The entire team at Ramsey Infiniti… was helpful and friendly, making the entire process of buying a car a breeze. We highly recommend coming to Ramsey Infiniti for your next vehicle- you will not walk away dissapointed!Took my deposit and sold the car anyways
by Nate on 03/05/2019I inquired about a certified used 3 row QX60 for my growing family, the Sales Manager Sam (Hosam Abaza), returned my call to say that the car was almost sold, they were waiting on financing. I got another call that day from their inquiry… lady, who was shocked it was already sold. After a few hours she called back saying that yes it was sold, but if it fell through with financing, they will notify me. The next day I get a call from David G. that the car was available to me, so I promptly asked what can I do to secure the car as I live in Ohio, I said can I put $1,000 down without hesitation. Salesman, David said he would take only $200 to secure it for 48hrs. I got the receipt timestamped 10:21am and window sticker. I was told they wouldn’t be interested in my Audi as a trade. I starting getting my car appraised at noon that day in Ohio, while I talked to my wife, and waited on David to call me back for a detailed walk around the vehicle on FaceTime, and discuss finance terms. I got a call at 4pm from David via FaceTime to look at the car with my wife. I asked David to find out what the financing terms were on a loan. That night at 8pm, Sam the Sales Manager called and got hasty over the phone, he was like tell me where we're at? I didn't know what he meant... So I said I was waiting to hear from David or someone about what the financing terms were for a certified car, I never heard back. He jumped down my throat asking if I had even filled out paperwork for the financing. I said no, I wasn’t asked to yet, but no problem I can do that and I just want to know if I can pick this up after the 48hrs, since I was traveling so far and working over the weekend. He was really angry to learn that I was asking this, and “didn’t know,” I wasn’t available to pick up the car until a few more days. I mentioned I could buy it if it were a real problem, but he was going to check with the GM for me and get back to me the next day, (which would be less than 24hrs). The next morning, I found out they had fired my salesperson over this transaction. I tried calling to deal with a new salesperson, I tried to reach both managers with no return call that whole day. I talked to one salesperson but everyone pointed me to Sam or the GM. Sam finally called me back at the end of the day to tell me they had fired him, and didn’t seem interested in helping me purchase the car, repeating I had to get it by 48hrs- which I knew. I was furious with him that he blamed the firing of a salesperson on me. I didn’t do anything wrong, I was contacting them over 10 times a day to get this done. I thought they were busy and taking their time, because they weren't calling me back.. He kept just saying that it was only 48hrs to hold it, I mentioned I would even buy the car before I see it and pick it up. Sam was a little interested in that, but didn’t seem to want to help me. I told him that the firing wasn’t any of my business and how unprofessional this all has been. I didn’t understand what was done wrong, David had worked with me so well, and Sam had been the rude person to me all along. Long story short, I wanted to talk to John LaSala, the General Manager to get the deal done. John returned my call first thing 9:11am the next morning ( still within the 48hr hold) listened to me, apologized about the whole transaction, he said, "it was a comedy of errors" then kind of smugly told me, “The car was sold last night. There’s an owner driving it around right now.” Talk about infuriating. This is a used car with a color combination and deal that can’t be found everyday, which is why I sought them out, and immediately put a deposit on it. I did everything on my end that I could’ve possibly done, other than been local to them. They had another local customer that had purchased the car out from under me from the time I spoke with Sam at 6pm to 8pm when the store closed that Friday night. Again with a deposit holding it. Meanwhile John said he would come up with another great deal for me, but really just wanted to get off the phone with me and hoped that I just forget about this ordeal. Over the last week and a half: I’ve given John LaSala written copies of every detail of this event, no reply. I wrote John again about keep looking for an alternative deal for me, saying I would be patient to find something, with a reply he was looking every day… which I know is a lie, I’ve seen other cars on their site similar that he could’ve written me back to offer me a deal on. Also, they never refunded my deposit of $200, after John said he was going to. TERRIBLE! Bottom line, they listed a car too cheap and had to cover their tracks by getting it off the books as soon as possible, fired an employee over this, and really screwed a customer looking to help his growing family out, which by the way I had almost sold my car that day to complete this transaction under the deadline the dealership had placed to begin with. This was a disgrace and really makes the Infiniti brand look terrible. I will be writing Infiniti next to describe this situation and about the shady managers that I dealt with. I feel bad for the salesperson who got fired, but has to be better off than working for these despicable so called car sales professionals.Buying a car
by Batman3630 on 01/23/2017Sales person made me feEl like I was in control and I was comfortable with him. I got what I wanted in the car and was very happy.Amazing experience
by Daturner on 01/23/2017Ramsey infiniti was a great experience. Michael was my salesman and he was excellent. Very knowledgeable and answered all my questions. I highly recommend Ramsey Infiniti and Michael as your next salesman.Greatest car purchasing experience
by Juan505022 on 12/07/2015I would like to start off by saying that as soon as I walked into RamseyInfiniti I thought to myself this could be it. The organization and professionalism conducted by this staff was impeccable. I was greeted immediately by a nice lady at… the entrance who looked my name up in the system and locked me in.Jose who was the rep that took care of me made this the best car purchasing experience. It was hassle free,stress free and easy. Jose made this transaction smooth by exercising outstanding customer service and listening to our requests.Enrique who was the financial manager working with Jose was also a pleasure to work with. Jose and Enrique are great indispensable assets to your company. I did not once feel like I was being hustled or taken advantage of , they both explained everything thoroughly and answered all our questions.I will refer anyone interested in a infiniti to this dealership. I would also tell them to ask for Jose or Enrique. Thanks RamseyInfiniti for having an eye for talent and thank these workers for putting smiles into your customers faces. They deserve the recognition.Painless experience
by jdamkp on 12/23/2014Everyone is friendly and the service team gets you in and out quickly. Nice waiting area with snacks and drinks. Great service and great cars = great experience.Superior Customer Service!
by Drillhall on 12/20/2014Shopped around at other dealers and chose Ramsey Infiniti because "Personalized Customer Service, willingness to work within my budget and hassle free environment" ask for Danny Granada! He is bar none!EXCEEDING EXPECTATIONS
by Tucker2543 on 08/05/2014Unbelievable the way I was treated by everyone, but specifically Anthony the Sales Manager, Casey my Sales Rep and Dave the Finance Manager. Every time I called even the receptionist was polite and I was able to speak to whoever I asked for… without having to leave a message and hope for a call back. They all did what they said they were going to do with no games whatsoever. Actually, they threw in extras I didn't even ask for or expect. Above and beyond. I have been in the car business from the corporate side for a long time and really have never experienced anything like this. I can usually tell when they are faking it and even if they were, I got a good impression. Perception is everything in this business. They gave me the best price from the start, which no other dealer could beat. Not only that, but they really gave me an overall sense that they liked what they were doing which is not the norm at a car dealer. The culture there is a good one and obviously contagious throughout. Thanks!Great Sales Experience
by infinowner on 08/04/2014We picked up our new Infinity G37x last week - it's a beautiful car, great handling, loaded. Ramsey Infiniti was great to deal with from the minute we walked in. Our sales representative was Ralph K. - a very likeable guy who knows his… stuff and is eager to please his customers. This was our best car buying/leasing experience so far. We highly recommend Ramsey Infiniti. Paul & Laura M.Good experience
by anthowil on 07/25/2014First time dealing with Ramsey Infiniti but was a good overall experience. Great product so to me it's an easy sell. Everyone I encountered was very friendly as well as helpful. I look for to dealing with this group again.Buyer Beware... Very dishonest
by mcj3 on 08/04/2009July 2009 Bought a used vehicle from Ramsey, thought it all went well until we received it the next day damaged from the sales guy (Freddie) who drove it to us for delivery and lied about how it became damaged, then refused to answer the… phone when we tried to discuss it. Long story short we recevied a full refund after getting the manager involved. There was no way they could deny that this vehicle was damaged on the way to being delievered to us. Most dishonest expereince we ever had. Inspect the car fully and drive it off the lot yourself if you are even considering doing busines with these people. Better off going to a more honorable dealer.FRAUDULENT CONSUMER PRACTICES
by georgysgal on 12/20/2008In July, 2006, Ramsey Infinity settled a lawsuit filed on August 17, 2005 by the NJ Attorney General that alleged violations of the state's Consumer Fraud Act. They paid a fine of $250,000, made restitution of $156,000 and promised to… change their business practices. We bought a 2008 M35X about a month ago. The financing documents they sent to Infinity Financial Services over-inflated the price of the car by $3,000. They buried the negative equity in the trade. They did not give us copies of either the Vehicle Purchase Order or Invoice. We have been unsuccessful in getting this resolved. Surprisingly, Infinity Customer Service (corporate) has not been helpful, nor has IFS. We are filing a complaint with the NJ Attorney General on Monday. Numerous requests for original copies of documentation have yielded nothing. We have cancelled the Repair and Maintenance Agreements repeatedly, and cannot get anyone to respond, nor reduce the financing contract by the $6590 we were charged. Every line item in the complaint filed against them by NJ A.G. with regard to the fraudulent practices they engage in for new car purchase and financing is at issue in our situation. Stay away from this dealer. They are not honest people. If you want to buy an Infinity in the NJ area, stay away from this dealer....just another one of "those" dealerships...
by fanosom on 06/22/2008Did my research finding out what the Galves book value was since all of these dealers are in love with that guidebook....this dealership offered my perfectly good trade $2K LESS than Galves...It wasn't until I went down the street to buy a… similar vehicle to find out that the dealership was trying to rip me off... It is a nice showroom...strange that the salesman is required to test drive the vehicle with you but I didn't pull any punches and talked with my spouse about the same issues that I would with or without him; but the salesman knew nothing about the vehicle...grant it was not an Infiniti... During negotiations, this dealership does your standard back and forth to the GM, who, after about 10 minutes of letting you sit there and fester, comes back with a better offer, one he should have come in with the first time, but still, not good enough for me to do a deal. In shopping around again, I would pass on this dealership...Incredibly Wonderful
by rachel28 on 02/19/2013updated 07/30/2025My salesman was Mahdi. I have encountered many car salesmen (never a woman, so not being sexist here) and each one was more disgusting than the next. Expecting the same kind of low life treatment, I called Infiniti of Ramsey and essentially… warned them that I was coming in for a fair deal. I was immediately led to Mahdi. I have never had such an experience. Honest Fair. I told him what i wanted. I told him what I could afford, and Mahdi worked for hours, always courteous, patient, professional, friendly. If you want a great experience leasing an Infiniti, insist on Mahdi. I am sure he made some money, and I am happy that he did. We finished the deal and we were both happy.Bought two cars from Ramsey....never again
by doma135 on 07/04/2012updated 07/30/2025This dealership has the worst service department ever. I went to sales department for help and since they had my sale, I got no help at all. It is an infiniti dealer but they act like "used cars salesmen".Great Experience at Ramsey Infiniti
by tomfarquhar on 01/08/2014updated 07/30/2025I have given this great review because it is well deserved. Sales Person Anthony O. has made me realize, for the first time in over 20 years of car buying, that buying a new car can be an enjoyable experience. Love the Q50, love the deal… i got, love the level of service I was provided. DO YOURSELF A FAVOR, if you are considering buying or leasing a new car, go to Ramsey Infiniti first. Call ahead and set an appt with Anthony O. You will quickly see how a real sales professional looks, acts, and treats his clients. I will go back to Ramsey Infiniti again, and will refer Anthony to any friends who are considering a car purchase. Tom Farquhar
About our dealership