Customer Reviews of All American Ford in Old Bridge
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Donna at All American Ford
by Peter Femia on 07/02/2025
Donna made my car buying experience a true delight! Her knowledge & friendly demeanor helped to make my trade in & purchase go as smoothly as possible.
288 reviews
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Knowledgeable sales staff, Excellent vehicle, Great value!
by FunFord7539 on 10/06/2015Knowledgeable staff, friendly, professional, and we were able to go in, complete information and drive our FORD CONNECT right off the lot. What could be better?! Vehicle is easy to handle, parks handily, is versatile for ALL of our needs,… is economical and our neighbors were wowed! The air conditioning is powerful, not a lot of doodads, just good solid necessities and well designed dash. Visibility is GREAT! The windows allow for exceptional view. FORD knocked it out of the park with this one!Great service for my radio
by Evan1151 on 09/25/2015Kathy was great and she really helped me to get my radio fixed. She helped me when Ford customer service wouldn't. Thanks! Will return!Great Sales Person
by Jpplumbing on 09/19/2015I went on Labor Day to look for F550, I called before I went there and spoke do Dinna. Once I arrived she was very polite, took me to check iut the options and had a good conversation to better understand what I was looking for. And… incredibly, only 4 days after I sent her the Corp. Code they already had my license plate.No haggle, No Hassle Experience
by Curryhotdog on 09/14/2015Bought a 2014 Transit Connect XLT, used Edmunds.com price guarantee, and All American Ford accepted without hesitation. No haggling, no hassle. Easy and comfortable car purchase.Light ring replacement and oil change
by Sosquatch on 09/08/2015Good as usual. Always taken care of the right way.If I could give it 0 stars I would
by forddrivers on 09/03/2015This was our second try at All American Ford. We felt like just another number walking in the first time a year ago and left without purchasing. So impersonal, so cold. The only reason we tried it again was that they happened to have the… vehicle we wanted to test drive in their lot. When I called over to check if they had that car available I specifically told the woman on the phone I did Not want to be called back for any reason other than for her to confirm the car was there. Not even 5 minutes later a different salesperson called me confirming my appointment to test drive the car. What? I never made an appointment, and made it clear I was not going to. We were just popping in sometime that afternoon. That should have been my first hint. When my husband, children, and I arrived at All American, Claudia was assigned to us. Wow, she couldn't have been more miserable. Barely cracked a smile. Everyone has a bad day but gosh, we felt like she was annoyed with our presence. When my husband went to retrieve our kids' booster seats she actually told us to leave our kids behind and she would drive with one of us at a time. Seriously?! Who says that?! The point is to see if the entire Family is comfortable and if the car will be practical for us. We all fit fine, btw. Claudia didn't talk about any features, so when we asked her questions she would shrug or just say "mm hmm". When we arrived back at the lot and went back to her desk it took 45 minutes (no exaggerating!) for her to answer one tiny little question, ignoring us while she typed, walked away a few times, and answered a phone call while we were waiting for the answer to our question. She rolled her eyes while helping whomever was on the line and never once apologized for taking a call mid-session. We left when our question was finally answered (by someone else) and will never, never go back there again. We purchased our new Ford vehicle at a different local dealer 2 days later. What a contrast in environments and friendly, personal service! The salesperson greeted us (my kids too!) with a genuine friendly smile, showed us what they had in the lot, and answered ALL of our questions quickly. He made a copy of my husband's license and handed us the keys so we could drive it alone and see how we feel in the car as a family. Smiles, courtesy, respect, and product knowledge. True customer service. Everything All American is lacking.Great service
by Sisqo83ny on 09/02/20152015 ford Mustang premium gt Service was great! Everything went well. Same day I was at other ford dealer and it was a totally different story. Thank you for your serviceGreat customer service, very helpful staff.
by Gianna1223 on 08/29/2015I purchased a 2015 Ford Edge. The service I received was excellent and the staff was extremely helpful. I would defiantly recommend family and friends.Kevin's review
by KM4Cars on 08/28/20152007 camry serviced.Service was good. Found out what was causing a rattling in the rear of vehicle. Were able to order a part and complete the job. No more rettles.Amaizng buying experience
by sebpolllc on 08/25/2015The entire buying experience was above and beyond my expectations. Bob Reardon was excellent before and after the sale, he was very knowledgeable and helpful. He explained everything I needed to know about the truck and he followed up with… me after the sale. Jason was also great when I took the delivery of the pick up. He made sure it was ready for me he even set up my sync with my phone and explained how to use all features of sync. Finance personel was also amaizing, he took his time explaining everything step by step. Sales management was also great and helpful. As I said my experience was awsome.Good Employees save the Day
by Joeyfingers on 08/26/2015If it wasn't for Your salesman Jay Hernandez and your finance Managers Charlie and Mark I would have never bought a car from your business. We were in your place on 8/17 with the Intentions of buying a truck. We stepped out to get somthing… to eat while several of your employees discussed numbers. When we came back none of the sales people we were dealing with was there. This made my wife and me furious. Mark Powell and Jay Hernandez calmed us down. They talked to us and assured us we can get the deal done first thing in the morning. The next morning your fiancé manager Charlie called and we pretty Much closed the deal over the phone. When we came back to the dealership Charlie and Jay made us comfortable while we completed the paperwork. They made a near horrible experience a pleasure.Ford Fiesta 2015
by Hkl1234 on 08/26/2015It is quick response within 5 minutes when I submitted a quote request online. The service representative is professional and works with my hours. Price is reasonable. Don't put a lot of pressure to me. Will come back for my next purchase… or lease.Great Service
by pcroy on 08/25/2015The service provided to my 2013 Fusion was completed quickly. The technician also noticed a low tire pressure and that problem was repaired as well. The only negative was the tech forgot to replace my valve stem cap. I'll get it next time.… Thanks for the great service.I love my dealership's service department!
by mfoladare on 08/18/2015My experience with the All American ford service department continues to delight me. The service department provides good service, good value and attempts to exceed expectations anyway they can!Great Services
by Bigtony8711 on 08/03/2015updated 08/14/2015Everything was fine. Rachel Curry is a great customer service representative. I always ask for her when I need to come back.Great commercial department!
by mnotte on 08/11/2015We recently purchased a Commercial Vehicle from your dealership and the staff was exceptional. They were very knowledgeable of the financing options and the product. We will refer other business owners like us to visit your dealership… when they are in need of a vehicle. Thanks for a great buying experiance! MartinUsual timely service
by MariaP629 on 08/10/2015Clean facility and friendly service. We exercised at the gym at the dealership while our car was being servicedGreat sales experience
by Jcassidy3802 on 08/06/2015Very easy to deal with sales staff. Made the buying process easy and pain free.Service department
by peanutboss on 07/30/2015updated 08/06/2015I am very pleased with the Service department. The Service Writers are very helpful,friendly & go out of their way to help the customer. The estimate on the amount of time for the repairs was almost to the minute. I will continue to bring… my car in for maintenance & repairs.Great Service
by mes1970 on 07/27/2015updated 08/06/2015It's always a pleasure to bring my car in for service. Excellent customer service:))Excellent service
by pb10 on 07/29/2015updated 08/05/2015Leased a 2016 Ford Explorer. Joe DiMaggio is a great sales person . Staff is very courteous and knowledgeable.
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About our dealership
All American Ford in Old Bridge is the #1 Ford dealership in NJ and one of the most awarded Ford dealerships on the east coast. We are your one-stop shop for all your automotive needs. We have the largest inventory of new Ford, Used and Certified Pre-Owned (CPO) vehicles in the Northeast. Our goal is to save you time and money. Come experience the difference at our family owned & operated dealership
What sets us apart
Proud Sponsor for JAR of Hope
Ford Partner in Quality Award Recipient
#1 Ford Dealership in New Jersey
President's Award Recipient
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Collision Repair/Body Shop
- Express Service
Congratulations on your new car, Peter! We are delighted to hear that Donna and the team made your purchase a wonderful experience. Thank you for choosing All American Ford in Old Bridge!
by All American Ford in Old Bridge on 07/07/2025