Customer Reviews of All American Ford in Old Bridge
Review type:
Reward was delayed.
by John Phillips on 05/08/2025
updated 06/27/2025
My son purchased 6 vehicles for Teyma a company he works with, 3 vehicles for Balsam another construction company he works with. And most recently a custom dump body with plow and spreader for Society Hill “he is on the board of directors”… this past month he purchased a new f150 for himself and convinced me to also purchase a new F150.
Upon doing my paperwork I was informed of a $200.00 reward for bringing in new customers.
When asked about it I got the run around. I am not happy that a loyal customer (my son) was treated that way. Maybe he should consider another dealership for his next 11 purchases.
Update June 2025:
Dealer made good on the promise of a reward to my son for recommending their dealership.
John, really appreciate your feedback. I'm glad we were able to connect and come to an agreement, and that now you're happy! Appreciate you working with us to explain this and come to a resolution. Thanks, Joe Pedi
287 reviews
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Fast and amazing service!!
by RichD on 03/20/2024Had The Works done on my Edge this past Saturday at All American Ford in Old Bridge NJ — quick service — great, friendly employees !! Was in and out before I knew it !! Rachel Curry is THE BEST !!!! A+++++++++RichD, it's great to know that you had a quick and friendly service experience at All American Ford in Old Bridge. We'll pass along your A+ review to Rachel and the rest of our team!
Recall service
by Stephen B on 02/24/2024Paul was great getting my van in there serviced on time. Love all American Old Bridge Ford.Stephen, thank you for sharing a great review of Paul and All American Ford in Old Bridge!
Solid service.
by FrankV on 01/18/2024Took my car in and completed the service on time as promised. I was shocked to be able to get in the same day I called.We're glad to know that our team at All American Ford in Old Bridge was able to provide you with prompt and efficient service. Thanks for the positive feedback!
All American Service
by Todd Goldberg on 09/23/2023Excellent and professional service every time I visit this dealership.We are honored to receive your support, Todd. Thank you! - All American Ford in Old Bridge Team
F150 oil change service
by Frank A on 08/24/2023I brought my F150 in for the works oil change special and was greeted by Mike a service representative for All American Ford . He was very professional and detailed about the work that was going to be performed to my truck. The work was… done in an expeditious manner and I was on my way in no time . I highly recommend All American Ford for quality service.Frank, we're glad to know Mike and our team at All American Ford in Old Bridge provided you with a swift and professional service. Thanks for the recommendation!
Outstanding Service
by Jose Santos on 08/10/2023This dealer offers professional first class services to their customers.Thanks for choosing All American Ford in Old Bridge, Jose! We're delighted to see you had a five-star experience and we look forward to your next visit. Happy driving!
Easy process
by Rose Ellen Gibson on 05/26/2023Sales negotiation process was fair and quick. Customer service is a priority here and Jamie was a great salesman.We truly appreciate your kind words, Rose! The team at All American Ford in Old Bridge is thrilled to hear how satisfied you were with the sales process, especially Jamie's great service. Thanks for choosing us for your vehicle needs and we look forward to working with you again in the future. Enjoy the new ride!
Exceptional Sales Service
by Anniescar on 08/07/2018From beginning to end the team at All American Ford were exceptional! Jennifer, Kimberly, Don and Bruce were highly professional, courteous and friendly - all key factors in making our experience of getting a vehicle seamless, easy and… enjoyable. We really appreciated their frank and open communication, their responsiveness to every question and their ability to give us the space to decide what we really wanted. Our first contact was with online sales-person Jennifer, who was knowledgeable, patient and excellent in tracking down what we were looking for quickly and efficiently and putting us on the track to getting into our vehicle. Don, who was training someone when we went in, is extremely knowledgable, friendly and the type of sales person that is not pushing a product but instead wanting the customer to feel comfortable that they are getting the features and vehicle they really want. He was a joy to work with compared to what we had experienced elsewhere. Kimberly, our sales manager, helped us arrive at a deal that really worked with little fuss and no hidden costs that appeared along the way. We really appreciated her frank and open negotiation style. Bruce was equally transparent and helpful in finalizing the paperwork part of the whole process and again was not bent on selling us extras. We ran into a problem with getting our permanent plates and registration since we would be out of town when it would arrive. This is where the excellent customer care of the Sales Team really kicked in. They worked with us to expedite and get the plates to us where we were with the car. I must include Frankie here who was the sales manager who kicked this process off on behalf of Kimberly. All in all we have been exceptionally happy with our experience with All American Ford. We have access to another large Ford dealer in NYC from which we have purchased and leased in the past, but the All American Ford Team has made converts of us because of their customer centered service and the quality of care and attention they give their customers. Congrats on that and we have been and will definitely continue to recommend All American to our friends and family.Thank you so much for the wonderful detailed review!
great sales person
by kish08884 on 07/24/2018updated 08/06/2018I had order a 2018 Flex and Joe G. was a great help he went through all of the steps with me and knew what he was doing and helped me out a great deal. The one problem I encountered was when it came to my plates from my 2014 Flex. I told… Joe that I wanted to keep those plates because they were special plates and were American Legion plates which my husband purchased about 1 1/2 years ago. Joe said it was find and he would tell the people in the transfer and registration unit. He later came back and told me they said it could not be done because they were in my husband's name and the car was going in my name. My husband passed away on 12/21/2017 and Joe had a copy of the death certificate with all my paper work (I did a pre trade on my husbands 2013 edge in January and he needed that and it was on file) They told him I had to get new plates and when they came in then it was up to me to go to Motor Vehicle and transfer the Special Plates in my name. Well I tried to do that and I was told by South Brunswick Motor vehicle that I could not do that and had to speak to Trenton. I called Trenton and inquired about this and they told me that the dealership should have done this and that any motor vehicle agency could do this. So I went the next day to the Hazlet office and they informed me that they can not do this now Trenton has to do this because the dealership told me the wrong thing so now it is Trenton who has to process this. Two workers at the Hazlet office told me that since the dealership had my husband's death certificate it should have been done at the time I signed the papers and that ALL DEALERSHIPS KNOW THIS!!!!! When I called Trenton again to find out if the papers were sent out to me I asked again about this and I was told again by a different worker that the DEALERSHIP SHOULD HAVE DONE THIS FOR ME AND THEY KNOW IT. I feel I got the run around, all I wanted was to have the American Legion plates so that I could have a little piece of my husband with me. This was to be his car also and we had done some paper work with Joe in December on doing a Special Order and he was looking forward to getting this new car. Now I had to put the new plates on the car and will have to wait 2 to 3 more weeks for the registration to come so I can put the American Legion plates back on, it's bad enough it took for ever to get the new car from Ford and then I have to put up with this. This is NOT Joe's fault he was just doing what the office told him. This the 3rd car we have purchased from Joe and every time he has been very helpful and knows his job well and takes pride in what he does.Thanks for the 5-stars!
Great Deals!
by Richard on 07/28/2018Sales person Ali was great! He made a great deal and was on top of every move to make a smooth deal! Thanks Ali and Old Bridge Ford.Thanks for the 5-stars!
Above and Beyond Great Experience
by SEBPOLLLC on 07/28/2018This purchase was our third visit in your dealership, and it was great experience like always and more... This time our sales professional went above and beyond out expectations, the Ford Explorer in a color we wanted was not in inventory… at that specific time but he located one within couple hours and delivered it himself from different location. Also he made the purchasing process quicker by preparing the car and paper work before our presents on our scheduled appointment. He made us feel very comfortable by explaining to us everything we needed to know during this process and provided to us the best deal he possibly could straight up not like other dealerships where sales associate would be going back and forth between sales manager and us to come to sales agreement we want. He even went the extra mile to show us the service department and when it came to car delivery, he explain all important featuo of the car inside and out. Again our experience was above and beyond amazing, for sure we will return again when we will be in need of another vehicle in the future and we will refer our friends and family when they will be in need for a car purchase.... Great Job and Thank you....Thank you for the excellent detailed review!
Super Sales person
by kish08884 on 07/24/2018Everything was great the only problem I had was with the transfer and registration departmentThanks for the 5-stars!
Ford sales review
by Jschultzel on 07/24/2018Peter Tuerack was so wonderful to work with. He is professional, kind, and helpful. He made the whole process a pleasure.Thanks for the 5-stars!
THE WORST EXPERIENCE
by ccarroll815 on 06/06/2018So on April 30, 2018 in the evening I purchased a brand new 2018 ford Explorer Sport from All American mainly because I had a great experience at this dealership from purchasing my previous Explorer so hey why not right ? Well the next day… I noticed that my brand new truck had paint chips on the tailgate, left bumper and front right fender and under the hood so I call my salesman Steve who tells me to call service .... I call service they can't get my truck in there until May 14th disappointed but ok so I drop said BRAND NEW Truck off at dealership they customer service call who was super sweet says well it may take a few weeks we are short handed?????? but I'll let you know now I am a lil mad I already waited 2 weeks for the appointment. Welllll they have my BRAND NEW truck for 2 weeks I look over the truck to check and make sure it is taken care of ya know they did have it for two weeks right NOPE NOT AT ALL so I go inside have to wait , now i'm pissed beyond pissed I get my customer service girl again super sweet and I felt horrible but she was the one in front of me and OH BTW I also called to speak to Service Mgr Nick 2x never called me back Pat eventually returned my call yup its fixed well no it was not!!!!! After having my car 2 weeks they only fixed the tailgate not the spots next to the tailgate not the spots on the fender noooooo so now we are at Memorial day weekend and I have two pups so Brooke trying to do her best to satisfy me well we can come to you on Tuesday and switch your truck with another Loaner (which by the way was another story) Well now YET AGAIN I AM INCONVIENIENCED Not Brookes fault BUT NOW I AM REALLY PISSED.... call sales person he was off i'll check into it tomorrow and have the manager call you in the morning (Saturday) well i'm still waiting for that call NEVER Happened AWESOME CUSTOMER SERVICE NOT!!!! so Tuesday May 29th comes I bring my truck back in for round 2 get another loaner this one was clean thankfully I ask how long will truck take now to fix the other spots ?? well on Tuesday May 29th at 5:06 pm I get a text stating she spoke with Sales and showed them the spots so we are going to repaint the entire quarter panel for you and the fender as well.............................. I say its all going to match perfectly right and how long will it take (MIND YOU I HAVENT MADE 1 PYMT YET DUE THE 30TH) she responds with yes and she was going to get together with the body shop manager pat and service manager pat first thing in the morning to get a more accurate time frame YEAH ok still waiting for a response from that text as well and today is Wednesday June 6, 2018, so today at 1:17 I finally get communication from them via text again stating just touching base with me and letting me know they are expecting to have my BRAND NEW EXPLORER back to me by the middle of next week and thanking me for my patience !!!!!!!!!!!!!!!!! So I have only had possession of my BRAND NEW TRUCK that now has had the paint compromised a total of 17 days and 1st payment later and ALL AMERICAN FORD HAS HAD MY TRUCK FOR TIME THAN I HAVE. NEEDLESS TO SAY I WILL NOT RECOMMEND THEM TO ANYONE AFTER THIS AND OUR FAMILY IS BIG ON FORDS I WILL GO SOMEPLACE ELSE THEIR MANAGEMENT TEAM NEEDS SERIOUS TRAINING IN CUSTOMER SERVICE and their Customer Service personnel directly are good but not all things can be handled by them. There has not been one ounce of remorse from the management team or any compensation other than the loaners they give you and the first one I received I had to clean it was filthy I AM NOT A HAPPY ALL AMERICAN FORD CUSTOMER !!!!!!!!!!!!!!!!!!!!!!!!!!!! Cathy Carroll Old Bridge, NJThank you for the review. As winners of the prestigious Ford President's Award and the #1 Ford Dealership in NJ, we always strive for 5-star reviews. Please reach out to our Customer Relations Manager, Kimberly, at 732-242-0479 or kimberly@aafordnj.com with any further comments, questions or concerns.
Horrible service
by Coreycss21 on 04/08/2018A few years ago I had a horrible experience here.. figured I would give them a second chance what probably wasnt my best ideas. Everything went okay when buying the car until I went to the finance department where they tagged on a extra… $100 on to my payment what was a accident apparently. Now I need to bring in my car for a warranty issue and its been going on for 4 months now with nobody calling me backThank you for the review. As winners of the prestigious Ford President's Award and the #1 Ford Dealership in NJ, we always strive for 5-star reviews. Please reach out to our Customer Relations Manager, Kimberly, at 732-242-0479 or kimberly@aafordnj.com with any further comments, questions or concerns.
Great place to buy a car!
by Newjersey17 on 06/15/2017We had great customer service at All American in OB. Came in looking for a Ford Escape they brought up the SUV I wanted that I saw online. They worked with me to get the best deal possible even going above and beyond to get the me the most… offers to apply. They also brought out tshirts, recycled bags and keychains for me and my family. Was in and out in 3 hours - fastest ever but I also knew exactly which SUV I wanted. Would go back there in a heartbeat they are so nice!New Car
by Joeyd5678 on 05/14/2016updated 05/23/2016Joe was great it took a little long to sign the final paperwork. But would definitely come back.Pleasant easy to deal with
by ROUSH2015 on 05/13/2016Joe germino is a true gentleman this is the second car that I bought from him he's always very pleasant easy to deal with no pressure great guyGreat overall sales experience
by Awilsdog on 05/13/2016I purchased a 2016 f150 xlt. The service was excellent from the sales of Donna Hoffman, the final dealing with Randy the manager and the financing. It worked well and they were very patient and helped me make sure I was satisfied with… the vehicle and options. All around excellent experience and would certainly return and Reccomend to family and friends.sales was great
by mydingo9 on 04/27/2016updated 05/08/2016sales was great, jamie was fantastic as was the rest of the staffTo much time..
by ScottShelby3 on 04/22/2016updated 05/04/2016I had a 10:00 appointment,and didn't leave out of there till after 12:00. To long for a oil change. The employees are very nice. I will take my Edge to a Lincoln dealer after my free service is complete..
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About our dealership
All American Ford in Old Bridge is the #1 Ford dealership in NJ and one of the most awarded Ford dealerships on the east coast. We are your one-stop shop for all your automotive needs. We have the largest inventory of new Ford, Used and Certified Pre-Owned (CPO) vehicles in the Northeast. Our goal is to save you time and money. Come experience the difference at our family owned & operated dealership
What sets us apart
Proud Sponsor for JAR of Hope
Ford Partner in Quality Award Recipient
#1 Ford Dealership in New Jersey
President's Award Recipient
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Collision Repair/Body Shop
- Express Service
John, really appreciate your feedback. I'm glad we were able to connect and come to an agreement, and that now you're happy! Appreciate you working with us to explain this and come to a resolution. Thank, Joe Pedi
by All American Ford in Old Bridge on 06/26/2025