Haldeman Lexus of Princeton
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Customer Reviews of Haldeman Lexus of Princeton
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14 reviews
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Horrendous experience with Oil change service
by Durgany on 05/13/2025I took my 2017 RX350 for an Oil change only service. This was a horrendous experience with both service manager/rep and the actual service. 1. It took me 4 hours what's usually less than 1hour 2. I have not seen any improvement in the… running of the Engine after the said oil change 3. I called and had conversation with Service Manager who vehemently denied that there will be any noticeable experience after the Oil change. 4. The dash panel now shows need service attention - service don't acknowledge anything of their incompetenet service.Knowledgeable, Interested and Top-Notch Client Service
by ScottyG on 05/11/2025Shout out Lou Narcisi Lou is knowledgeable and truly interested in what you're looking for in a car. He provided top notch client service with an upbeat approach. Lou organized all the details of my purchase of a pre-owned certified Lexus… which was backed by their 161 point service check. He also maintains a sense of humor during what can otherwise be a somewhat arduous process. He made it very smooth. If you're looking for a Lexus, you will be in good hands with LouDisgusted and dissatisfied
by Jessica on 06/05/2024I dropped my Lexus GS430 to be serviced over 3 weeks ago. The vehicle was not picking up a signal from the key fob. $1300 in diagnosis fees and service and It still was not working. I decided to not go through with additional charges and… have the vehicle towed elsewhere. They were informed of this. When the tow truck arrived the car was still completely taken apart and not pick up ready. This forced the tow truck driver to leave and cost me another $150 down the drain. When I called and spoke with Chuck, the service manager, his response was “we were at lunch” the tow truck driver could have waited. As if everyone works on his time. As if I didn’t just pay $1300 for the car not to be fixed after 3 weeks. Chuck lacks basic customer service skills such as being able to say “I’m sorry for the inconvenience” and I’m downright disgusted at his treatment and pompous demeanor. At the very least, please retrain him on his customer service etiquette as it’s deplorable.Seemless!
by EO on 05/20/2023Working with Don Newberry was a pleasure. I felt that all of the facts and information were on the table and that created a trust-based transaction. It goes beyond that, though- I know I can call Don with questions or help with the car… technology at any time and he will be very responsive. I highly recommend this dealership and Don specifically.It was an absolute pleasure working with Syed Imran Ahmed, Sales Executive
by Guruprasad on 11/25/2021It was an absolute pleasure working with Syed Imran Ahmed, Sales Executive at Haldeman Lexus of Princeton and I would give a 5-star rating to Syed. His initial pitch in our first enquiry call was welcoming and that inclined us to approach… the Lexus for further discussion. Syed takes the personal accountability throughout the process of Sales until handover of the car, thereby ensuring customer satisfaction in every step! Special shout-out to the General Sales Manager (GSM): George Able for approving quick/great deal, and Brian Finn from Finance in helping us with a smooth paper work! I would also like to thank Phil, Delivery Specialist for explaining and ensuring the features while handover! Kudos to the entire Haldeman Lexus Team at Princeton for their extraordinary work!Great Team!
by Neal G on 02/06/2021Had to travel almost an hour to get there, but well worth the trip! Syed Ahmed and GSM George Abel were very accommodating to my specific needs and offered a great price. Rich from the Delivery Team was equally fabulous in providing an… education on all the wonderful safety features in my new vehicle. All very professional as well as friendly. Very pleasant experience overall!Unprofessional Service Manager
by sobeacancer on 01/04/2021Hopefully anyone patronizing this business will never have to deal with their condescending service manager, Chuck Bradshaw. He lacks discretion and customer service skills of any kind. When I bought my vehicle it had a very intimidating… cover under the hood. I remember it without a doubt because none of my previous vehicles had anything like this. You couldn't see anything but the engine cover. I recently noticed it was gone. After speaking with a service writer, I was told to bring it in. I knew I was wasting my time but against my better judgement, I took it over. This makeshift manager looks at it and says, "you're mistaken", proceeds to bring in another vehicle (like my own) from the sales lot to prove his point. What he should have done was: sit me down in his office , pull up the parts list, reassure me that cover (that was not supposed to be there in the first place) served no purpose and that my vehicle would continue to function fine without it, Not brush off a detail oriented person like myself with a mere "you are mistaken" . When it is time to purchase my next Lexus, what I won't be is mistaken about is where it is purchased!WONDERFUL Customer Service & A Perfect Vehicle!
by 021581ts on 07/25/2020We just had the most AMAZING experience with Scott Hallman at Haldeman Lexus Of Princeton! I purchased a used 2012 Toyota Highlander Hybrid Limited. When I took it to my mechanic, he couldn’t believe how amazing the condition is! The… dealership had put brand new brakes, rotors & top of the line tires on it! The customer service was wonderful & I highly recommend them to anyone!sales review
by June_23 on 05/22/2015I purchased my RX350 and I can't say enough good things about this dealership. Everyone was very professional and friendly. I felt very comfortable. I would definitely recommend this dealership to others and I will certainly buy my next… Lexus from this dealership.Wonderful Service
by CAleaseWriter on 05/05/2015I liked the friendliness, the courtesy and professionalism of the staff, chiefly Tara and Charles. Both were exemplary in my opinion. I am completely confident in their ability to service my automobile and I believe I made a couple of… wonderfully nice people in the process.Thank you for the great feedback and for using our service department! Tara and Charles are great assets and we're thankful to have them on our team. We appreciate your business and be sure to like us on Facebook and follow us on Twitter to catch great service specials! Best, Craig Estelle, Service Director
Service
by carnut12 on 05/03/2015I was recently in there for a 10k mile service. Clean service area, everyone was polite and friendly. The waiting lounge was very convenient to get work done or to simply relax.Thank you for using our service department and the kind words about Haldeman Lexus of Princeton. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Dont hesitate to ask if there is anything else we can do to help you. Best, Craig Estelle, Service Director
How I bought my RC 350 F Sport
by stephent1 on 05/01/2015Everyone I dealt with wasvery professinal and very friendly. This put my mind at ease. I knew I was in a good placeStephen - Thank you so much for taking the time to write this review. We want to make our guests feel at ease during the service experience, and I am happy that this was achieved with you. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. Best, Craig Estelle, Service Director
Terrible Service @ Haldeman
by SurelyBeemer on 03/26/2015My experience at Haldeman was quite an experience, on that I regret. I'm a late 20's business professional shopping for a Lexus GS 350, and I decided to stop by Haldeman. MY experience from the start was quite terrible. I asked the… receptionist to speak with a salesman concerning a GS350 they had on the lot. The first salesman she asked looked my way, shook his head and walked away. I should have walked away at this point, instead I decided to stay. The second salesman ended up showing me the vehicle. I asked a variety of questions on the vehicle, mostly basic in nature such as MPG or AWD functionality, and the salesman could not answer the questions and kept stating "You would know better than me as you have researched the product" and was more of a passenger than anything else. Against my best judgement I decided to try to negotiate for the car, as I did like the vehicle. I started at 10% lower than the ask as a starting point. The GM refused to negotiate what so ever and I left. The following day I received an email thanking me and asking me to reconsider. I responded that I would be more than willing to negotiate but their prices were too high for the comparative market. The GM decided to respond back that their prices are in line with the market(untrue as other competitors were priced at the 10% figure), implying that I was being a ridiculous customer. None the less the whole experience was terrible. I assume that this dealer is use to high end clients and does not like to negotiate, especially with a younger clientele like myself. If you're looking to pay the sticker price and like a tablespoon of condescending attitude, by all means visit Haldeman Lexus.Old Style of Selling Cars
by BMWESTWINDSOR on 11/15/2013updated 07/16/2025The Lexus name on the door betrays the type of selling that brings the worst images of auto salesmen to the floor. Has to be other Lexus dealers who are more motivated by what they are selling than simply moving a car off the lot.
About our dealership
June, I sincerely thank you for going out of your way to write this review about our dealership. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer. I hope you enjoy your new RX350. If you have any further needs, please come back to see us. Best, David Dougherty, General Sales Manager
by haldemanlexus on 05/25/2015