Haldeman Lexus of Princeton
Back to Service Reviews
Dealership Service Review
service Rating
Horrendous experience with Oil change service
Written byon 05/13/2025
I took my 2017 RX350 for an Oil change only service. This was a horrendous experience with both service manager/rep and the actual service. 1. It took me 4 hours what's usually less than 1hour 2. I have not seen any improvement in the running of the Engine after the said oil change 3. I called and had conversation with Service Manager who vehemently denied that there will be any noticeable experience after the Oil change. 4. The dash panel now shows need service attention - service don't acknowledge anything of their incompetenet service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No