Haldeman Lexus of Princeton

I dropped my Lexus GS430 to be serviced over 3 weeks ago. The vehicle was not picking up a signal from the key fob. $1300 in diagnosis fees and service and It still was not working. I decided to not go through with additional charges and have the vehicle towed elsewhere. They were informed of this. When the tow truck arrived the car was still completely taken apart and not pick up ready. This forced the tow truck driver to leave and cost me another $150 down the drain. When I called and spoke with Chuck, the service manager, his response was “we were at lunch” the tow truck driver could have waited. As if everyone works on his time. As if I didn’t just pay $1300 for the car not to be fixed after 3 weeks. Chuck lacks basic customer service skills such as being able to say “I’m sorry for the inconvenience” and I’m downright disgusted at his treatment and pompous demeanor. At the very least, please retrain him on his customer service etiquette as it’s deplorable.