Kia Of West Nyack
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Customer Reviews of Kia Of West Nyack
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3 service reviews
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Protect your car, time, and sanity by avoiding this service department.
by stingerGT on 08/25/2025Ruben Negron, the service manager, held my car for over two weeks for what should have been a straightforward recall, oil change, and rim replacement. The problem? Despite paperwork showing the recall was completed — and Ruben personally… confirming it — the work was never done. I only discovered this when Kia Corporate contacted me six months later to notify me that the recall was still outstanding. When I confronted Ruben and the Kia West Nyack team, he lied to my face, claiming I told them not to perform the recall because "I didn't want the engine moved" (no idea what this even means, it was never discussed and sounds like a poorly thought out excuse. Regardless, their own paperwork directly refuted this. And honestly, what reasonable person would be fine leaving their car at a dealership for two weeks just for an oil change and rim replacement? Not only did I lose those two weeks without my vehicle, I then had to bring it to Kia White Plains, who completed the recall in under 24 hours (would recommend them, by the way). I also shared my experience with Kia Corporate (who did nothing) and the dealership’s ownership group, Dennis & Co. Auto Group, who simply referred me back to the very same dealership. Kia of West Nyack should be ashamed of how they treat customers, especially when the recall in question carried a fire risk. Do yourself a favor: go to a different Kia dealership, and avoid Dennis Auto Group dealers altogether.Scammed Out of Money with Little Care
by Mariah Bailey on 08/14/2024I recently got an oil change from this dealership and found out I needed to change out my brake pads. For brake pad replacement, brake fluid and an oil change, this establishment tried charging me upwards of $1100!! Of course that's absurd,… with the help of two lovely gentleman -- Steph & Mike -- my price was brought to $988. That's right, still nearly $1K. We went back and forth for hours on the pricing and before we landed at a final price the work was done so I didn't really have a choice but to pay. What appalled me was that although the parts were less than $400, I was charged $700 for 6hrs worth of labor when this job took no less than 1 hour realistically to do. It was explained to me that this is just standard procedure to charge 2hrs worth of labor for each part of a job. Which is INSANE. The management at this establishment should be ashamed of themselves for being such scam artists and taking advantage of their clients with very little care. I understand salaries and bills need to be paid, but I also heard at least 6 other clients complain about unreasonable pricing for work done on their cars here. Steph and Mike are the only good things about this dealership --- DO NOT GET YOUR CAR SERVICED HERE! DO NOT DO NOT DO NOT DO NOT DO NOT. GO ANYWHEREEEEE ELSE!Great Service
by Ethel C on 01/10/2024I am very happy with the service I received from Ronald. He is always helpful, friendly and professional.Ethel, we're glad to know that Ronald provided you with such excellent service at Kia of West Nyack. Thanks for sharing your experience!
The following reviews are more than two years old. They are not included in the overall rating.
9 service reviews
Great, as always
by StoCup on 07/12/2023High level of customer service, something so unusual these days.Thank you for reviewing Kia of West Nyack! We are delighted to receive your feedback!
Kia Optima Service
by Suzanne61 on 08/31/2016updated 09/12/2016Krystal was very helpful, professional and friendly. I had a while to wait for my car and she drove me to the local mall.Hi, and thank you for this great review! We're excited to hear that Krystal took care of you! She is a great asset, and we appreciate all she does. Thank you again, and be sure to like our page to catch all the latest specials! Regards, Ron Weiss - Owner
First Car Service
by Labwreck on 07/10/2016Service personnel were friendly and polite. They explained all the things that were to be done and finished in a timely manner.Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Regards, Ron Weiss - Owner
Excellent customer service
by lavidadelangel on 06/19/2016Customer service was excellent. My name was known without me having to say it. That was really impressive for me. Having Wi-Fi in the waiting room was also a plus. The wait for the oil change was about the same as what was told to me in the… beginning. Look forward to going back.Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Kia of West Nyack. If there is anything more that we can do please come back and see us again. Take care! Ron Weiss Owner
5/26/16 optima service review
by JasonOptima on 05/27/2016updated 06/08/2016Vinnie was outstanding. He kept me informed throughout my wait. He was aware of time constraints I had while waiting and was an absolute pleasure to deal with. Your entire staff was friendly and professional. Yonkers Kia should emulate the… performance of West Nyack Kia.Great service and accurate timing
by Yashira on 05/16/2016updated 06/03/2016Best service given. The gentlemen , sorry can't remember his name, was excellent. Always checked in and informed me with whatever I needed to know and recommendations he suggested to keep my car at its top performance level.A satisfied customer remains a loyal customer.
by Dascorpion on 05/27/2016updated 06/01/2016Complete satisfaction with customer service in the Service department. Much energy and effort to satisfy the customer is definitely visible. All businesses should take a page from these fine representatives.It is very kind of you to write us such an excellent review. We aim to satisfy every customer that comes in the door, and the fact that we did that above your expectations is great to hear. We look forward to seeing you again. Best Regards, Ron Weiss - Owner
Service Survey
by DCP3820593 on 04/21/2016Excellent, courteous and professional service from start to finish. All the staff was very knowledgeable and very helpful in all questions ask.Thank you for the feedback! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. If you have any further needs, do not hesitate to come back in for a visit. Kia of West Nyack Team
Great Service on Challenging Problem
by BobGofNJ on 09/11/2015When my 2011 Sorento stopped running wit 64k miles on it, I was very concerned about the major work it needed. I had a nice conversation with Vinnie (the service mgr) and provided him with my service records. It turned out that a very… unusual transmission problem had put strain on the engine and that both (transmission and engine) needed to be replaced. Vinnie provided me with a loaner car and within two weeks, my car was returned with a new engine and transmission. My cost: $0. I am thrilled with the professionalism and service of their team and would recommend them to anyone!
About our dealership
Mariah, I'm sorry to hear about your service experience and the frustration with our pricing. We strive for transparency and fairness in all our services, so it's concerning to read this feedback. I appreciate you acknowledging Steph & Mike's efforts; however, I'd like to discuss this further with you directly if you're willing. Please reach out to me directly at your convenience. Thank you, Jamie Brown - Customer Success Specialist - 8453531919
by Kia of West Nyack on 08/15/2024