Kia Of West Nyack
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Dealership Service Review
service Rating
Great Service on Challenging Problem
Written byon 09/11/2015
When my 2011 Sorento stopped running wit 64k miles on it, I was very concerned about the major work it needed. I had a nice conversation with Vinnie (the service mgr) and provided him with my service records. It turned out that a very unusual transmission problem had put strain on the engine and that both (transmission and engine) needed to be replaced. Vinnie provided me with a loaner car and within two weeks, my car was returned with a new engine and transmission. My cost: $0. I am thrilled with the professionalism and service of their team and would recommend them to anyone!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes