Customer Reviews of Nissan of Staten Island
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Fantastic Dealership
by Terry Ladin on 09/23/2022Great people working there. Very attentive to me. Answered all my questions and concerns. Explained everything to me about the car, insurance and money. The salesman transferred all my things from the old car to the new one. Worked with… General Sales Mgr, Finance Mgr, Salesman and Insurance. They all made this process very pleasant General sales Mgr. Igor Flyshman Finance Mgr Alfonse Esposito Salesman, Tommy Prato Insurance, William Edell!Easy Rider
by Nilda Muniz on 08/18/2022Very friendly, and professional.CRYPTO
by Oz and Lyd on 04/29/2022Victoria...lead off first leg...perfect pass of the baton...Dan your terrific back stretch run...oh boy...Sharone you eat up the corner at such high velocity sprinting...picture perfect baton exchange to Adolphus who just eased down the… stretch to the finishing line...no problem mon...a winning team...you guys should be awarded the gold medal for team work and professionalism...big thanks to you all job well done...Oz and Lyd...Fernando is excellent
by Nicole S on 02/26/2022This is my third lease from Staten Island Nissan. Fernando has helped me with all 3 of them leaving me with less to worry about.Professional and courteous people. They do not pressure you to buy/lease
by Frank on 09/12/2021Friendly people. They do not pressure you to buy/lease a car that you do not want. Will work with you you get a deal that works for youDishonest sales person.
by Laurin on 06/02/2021Nissan Staten island, did paperwork for a car not noticing it's damage on bumper. Sales person didn't say anything until I said to him it's damage. Then he looks at me and tell me it's a used car. I asked him who pays so much money for a… damage car. He tells me they doing construction around here and it got damage. They don't want to cancel contract because I left lot with car, not knowing if I left with it I can't cancel contract. If I had left the car and taught about it and went back in two days for the most, they would have to cancel it. I asked when I took the car back why I wasn't told about this, I was told this is not a conversation they have with customers. They willing to fix it, but who want a car knowing it was hit and they weren't honest about it.Impeccable service
by Dee on 05/13/2021The entire staff is polite, friendly, welcoming, helpful, and extremely knowledgeable. The dealership is also very clean and comfortable.I can’t believe they took so much as a down payment!
by Alex55 on 03/30/2021$8,500 down on a Nissan Rogue SV was Highway robbery and this is my 4th and last lease from Nissan, apparently they do not believe in customer loyalty!! I’m mad!Quick and Easy but Efficient
by Melinda M on 03/24/2021We are not new customers to Nissan and we lease. We knew what we wanted (more or less) and our sales rep Fernando made everything simple. He reached out to us the day before our appointment and asked some basic questions and even had us… complete some of the necessary paperwork. When we arrived for our appointment the paperwork was ready, we reviewed everything together before signing. Though our visit was quick and easy it never felt rushed. Fernando took the time to go over things with us and answer all questions.Gratifying Experience
by Stephanie and Larry on 03/13/2021We've previously leased Honda's, first time leasing a 2021 Nissan Rogue CV AWD. From initiating the appointment with the Receptionist to being introduced to the Sales Representative who was both knowledgeable and after obtaining the Rogue… very helpful with driving functionality. The Finance process made getting a vehicle from Nissan Dealership a gratifying experience.Good Job.
by Joe on 10/10/2019Christine helped us with any questions. She did a good job. Also your finance guy Baez was also good at answering my questions very helpful Thanks.Wonderful
by Zuidema on 10/10/2019Cannot say enough good things about this dealership. Between the salesperson Christina B and the finance manager, Danny, you couldn't ask for more competent and helpful people. I would highly recommendDisappointed
by Smh on 10/03/2019updated 10/10/2019I was told 3 different price for a new key. Was told $300,$500 & total was over $600. My family & I have been buying nissans for over 25 years & I will never buy another car from Nissan because it’s a scam you guys are running. I could’ve… purchased a key for a third of that price somewhere else as I will for my future cars for me & my entire family. Please don’t respond with a nonsense comment saying you care because you don’t.Nissan all the way
by Hundred percent satisfied on 10/03/2019Nissan all the way After buying many new cars from different dealerships I finally found a home with Nissan, the only dealer I bought two cars from so far and hopefully more to comeNew car purchase
by Jeanette on 09/21/2019Dealership was a member of TRUECar network. They located the vehicle I wanted and honored the TRUECar price.love nissan of si
by RichGlov on 10/05/2018I just left with my new Nissan Pathfinder. I am in love. I cant thank the sales team enough they were very kind and patient with me. thank you Sharone, Victoria, Crystal and Jamal.Never Again
by N on 06/12/2018I saw a pre owned car that I was interested in online and called the dealership to confirm they had the vehicle in stock. They confirm that the vehicle was available and I can come in later to test drive. I knew someone that worked there… that was a long time friend and advised him that I was interested in a vehicle and I’ll be coming by. He asked me for the stock # and looked into the inventory and confirm that they do have the vehicle on the lot and it just come out from service. He then asked me how am I paying for the car, and I told him cash... he said that he will call me back because he’s busy.. he called me back 30 Mins later and advised that the car was sold. I didn’t believe him because I know how these salesmen works at this specific dealership. I then had my friend called regarding the same car and they advised that the car was available and we made an appointment to go in that same evening. I walked in the dealership and the car was on the lot, we test drive it and then sat down to discuss payment. I told them that I am paying cash... the salesmen excused himself to talk to the manager and my friend and then came back and said that he sorry but the vehicle is not available anymore, it has been sold... How is that possible if we just test drive the car and the salesman is holding on to the keys. There was another car that I was interested in and somehow that car was “Sold” as well. These people here are [non-permissible content removed] and try to get off on you. They want you to finance so that they can tap on additional fees that we as buyers are unaware of. I had a bad experience prior with a finance car that they over charge me for (brand new) and the car gave me a lot of problems and they were never able to fix!!! I tried for a 2nd time to give them the benefit of a doubt but I should have known that old dogs stick by their tricks. I’m disgusted by this dealership and by manager Derwin, Victor and the salesman that assisted me!!! Don’t trust them!!!Excellent Experience
by JudyFezza on 09/26/2017I am writing this review of Sharone Purer. When I walked into your dealership I was interested in leasing another Rogue since my lease was expiring soon. I was approached by Sharone. I thought oh another salesman. I was completely… wrong. It was the best thing that happened. He was interested in what I was looking for and not what he wanted to sell me. This is very rare in a salesman. He got me the payments that I could afford and all the options I wanted. I finally decided that I wanted the car in Silver. Sharone found one for me. We started doing the paperwork and he received a call from the warehouse he was getting the car from and was told that the car had minimal damage on it. He refused to take the car and worked on getting another car for me. The time and effort he took in making me happy was very commendable. I would highly recommend Sharone to anyone looking to buy or lease a Nissan.Great Experience
by IreneC on 09/22/2017Right from the start had a great experience . Richie and Tony were great no pressure got me the truck i wanted,definitely recommend family and friends .Happy Client
by ChristinaCapone on 09/18/2017I just got a new Pathfinder and I must say I am extremely satisfied with my purchase. The several employees that helped me out were great. They answered every question I had about the car and financing. I will be back in 36 months when my… lease is due.Worst experience EVER!!!!
by Shop-at-different-dealer on 05/25/2017We went to the Staten Island dealer in the new location. We were greeted and were given nice service until time to working out a deal. We had done our homework and knew what we wanted. We wanted the Rouge SV with the premium package. We… worked with Damiano Inzerillo. He had offer us $398 with no money down a month or a lease. They asked what we wanted to pay. Well no one is going to say 398. We said $250. Well they never came back with a counter offer, they kept showing sticker prices on different cars or same car with different packages from what we wanted and gave us a song and dance on extras that they said we had to pay. Needless to say we said give us a counter offer and we can work out a deal. We even asked to speak with David who Damiano kept speaking with to get more info on cars that we didn't want or the same car with packages we didn't want. We decided that they didn't want to deal. We went to a different Nissan dealer the following day. We got the Rouge SV with perimum package for $275 no money down, we paid for fees upfront, we were given $2000 on old car which Staten Island Nissan only offered $500 and we were given a 3 year maintance package for free . We had a better experience at the other location and swore we would NEVER work with Staten Island Nissan again. If you are looking for a new Nissan save your time and go to a different dealer.
About our dealership
New owners! New management! New way of doing business!
As a Titan Motor Group customer we are dedicated to make sure the treatment you receive is just as important as the vehicle you own. All of us at Nissan of Staten Island will promise to work tirelessly to exceed your expectations.
- We will respect your time.
- We will market our products and services honestly.
- We will employ a professional, well-trained and knowledgeable staff.
- We will maintain a clean, comfortable and modern facility.
- We will offer only products and services that meet your needs.
- We will provide clear explanations of all pricing and paperwork.
- We will deliver your vehicle clean with a full explanation of features.
- We will treat you as a guest in our home.
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Customer Lounge Area
Languages Spoken (5)
- English
- Italian
- Russian
- Armenian
Hello my name is Victoria Caronna I am the Customer Relations Manager here at Nissan of Staten Island. I am so sorry to hear about your experience with the dealership. We're normally known for our aggressive pricing and attention to detail. I would love to speak more with you in regards to your store visit. If you can please email me your contact information to victoriac@titanmotorgroup.com it will be greatly appreciated. Hope to hear from you soon.
by nissanofsi on 05/25/2017