Mastel Ford Lincoln
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Customer Reviews of Mastel Ford Lincoln
Review type:
Thomas Lingenfelter
by tmlink 55 on 10/24/2024
Everything was handled in a professional manner. They were kind and nice.
48 reviews
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Oil change and nys inspection
by Volleyball10 on 04/04/2016It was OK. They tried to pressure me into changing my brakes. I did not appreciate that. When I asked questions they treated me like I was not smart enough to understand and really tried to push me and tell me my brakes were unsafe. If they… were unsafe it would not have passed inspection, and I had a second opinion done over the weekend who let me know there was no reason to change my brakes yet.Service and assistance
by phaethon95 on 03/28/2016Prompt,efficient,reliable, with helpful conversationservice appoimtment
by rabutton on 02/19/2016the service on my 2011 f-150 was excellent. the service was done in a good timely manner.the staff was extremely helpful.snow tires
by 2015escape2542 on 01/21/2016The service was excellent. The new snow tires that Laurie recommended work really well. The escape was nice and clean when done.Great Service, Clean and Friendly Facility
by vmwalker on 12/02/2015My low tire pressure light came on and I called to see if I could get in right away. The person who answered the phone was so pleasant and accommodating. I was able to get right in and was updated regularly. The waiting area was so nice,… clean and there was free wifi which allowed me to work while I waited. I have had service at another Ford dealership and this experience was far more professional. I will always take my vehicle to this service center in the future and plan my day around doing so. Thank you to everyone at Mastel Ford!!! You made my Monday a lot better!!great services
by barkeram on 10/09/2015updated 11/04/2015great experience appt. time was good close to the appt timeGreat place to do business
by rkrissz on 10/21/2015I love my 2015 Explorer Everyone at Mastel is so helpful. The service dept is what makes people return to buy another vehicle. Mastel ' s is one of the best.Best Dealership Experience
by Lincolnhan on 10/12/2015Paperwork completed in advance, all I needed to do was sign my signature several times, got a once over on the car features.....a seamless delivery process.....thanks.Oil change
by MikeD2015 on 09/22/2015Oil change only pretty much routine nothing else doneExcellent service as always and very nice waiting room and to date magazine
by seaside4325 on 08/10/2015A Ford Escape...needed engine coolant.. rec'd an appointment promptly..always pleased with service staff.Shock alarm midule
by SusanGrosso on 08/10/2015My only complaint is that the shock alarm module went bad in the first place. Also, why does it not come with directions for the service tech to program? 3 trips to get it to work. Still not sure it will ever go off if my car is broken… into. The first module was sensitive this one is not. Beat in the steering wheel and it beeps once and I get no text. You have to hit it repeatedly and very hard to make it beep repeatedly and send me a text. This is not the fault of the service dept but if Ford it the module manufacturer.Great clean friendly place to go
by Roots7490 on 07/21/2015updated 08/05/2015We have been going to mastel Ford for many years now the service department is fabulous Lorie in service behind desk has been so kind and helpful Bill snow in ordering parts is helpful and kind great experience there would send people… Andrea and Bob Rootoil change
by umpire6838 on 08/03/2015ok/happy saleman said something about free oil changes but never got it in writeing I thought I get some but sevice lady said had have in writing witch is my faught I guess great service very happythe works
by deibs7454 on 07/24/2015had the works done and found out i had a bad wheel bearing major safety issue great jobGreat service,! Friendly staff
by Regis1834 on 07/16/2015I had my oil changed and tires rotated. The service manager told me about some services that need to be done. Very pleasant staff.Oil pan gasket
by RandyMcClain on 07/07/2015You Dealership folks are the Best !! I do have some issues with FORD Quality.......3rd Oil Change 2014 Focus
by tjb1238085 on 06/26/2015updated 07/06/2015Had the oil changed and tires rotated on my 2014 Focus. Service is great and fast!Great job
by Meagan6598 on 06/15/2015I had an oil change and inspection, during the inspection found that my back breaks needed to be looked at and ended up having to put new back breaks on!A +
by Oleander9811 on 06/01/2015updated 06/11/2015The service was great as usual. Was asked if I needed a loaner-no, checked all areas, fixed my brakes, inspected and cleaned it as if it were a sparkling just off the production line model. The workers are very friendly and helpful with… information about car topics that they know much more about than I do and I trust their judgment. A+ rating. Thanks to all.Great Service at Mastel Ford
by Bunches13 on 06/09/2015I called to get an appointment for an inspection and to have my air conditioner fan fixed. Lorie gave me a choice of days and times. When I said I had to come into town that day, a time was arranged for me to bring it in that same day. I… was pleasantly surprised and grateful I could get my car in that day. The staff kept me informed on what needed to be done to my Escape and what the cost would be. My car inspection was completed and all repair / replacement parts were fixed that same day. The staff at Mastel Ford are outstanding. Thank you for meeting my needs.Mercury Milan
by weaver1378 on 05/26/2015updated 06/08/2015Great car, excellent place to purchase a vehicle. Recommend to many people to buy at Mastel.
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