Customer Reviews of Honda of New Rochelle
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The following reviews are more than two years old. They are not included in the overall rating.
516 service reviews
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Worst service ever
by Jeremy Martinez on 07/28/2023I brought my vehicle and it has warranty and I still had to pay worst service everThe kings of New York
by John on 05/02/2021I walked into 4 dealership appointments, I knew Honda of New Rochelle was worth waiting for just based off the online prices. I traded my old Honda Pilot and was surprised at the number I was given. I jumped on the opportunity and can now… say I am the proud owner of a 2019 Pilot Elite !! The sales rep Alan Cervantes was an absolute pleasure to deal with, not only did he find the car of my dreams but I got it at a very competitive price!! The finance manager Miles made sure I got the monthly payment to where I could afford !! To anyone reading this don’t waste you’re time anywhere else Honda Of New Rochelle exceeded all my expectations, not only was the customer service top notch they even offered complimentary oil changes for the first year owning my new vehicle.Excellent service
by Ryan on 01/28/2020Very great prices and excellent service love my guys down at Honda of new RochelleHonest and courteous
by captainmarty on 11/18/2018In March 2018 I bought a 2017 new Honda Accord Touring leftover. In October the trunk lid wouldn't stay open; it would slam shut, and a parking system sensor problem light appeared on my dash. I brought it in to Yonkers Honda, NY, where… I 1bought the car for warranty work. Both the advisor, Alex and the service manager, Rich said I had caustic materials (not so) in my trunk which caused the damage and the repair would not be under warranty and would cost $770. I brought my car to a different dealer, New Rochelle Honda, NY, who fixed my car under warranty, no questions asked and polite and accommodating as can be. Bobby was my advisor, a true gentleman. A Honda dealer took better care of me than the dealer from whom I bought the car. It is doubtful I would buy another Honda. And if I did it would definitely not be from Yonkers Honda but from New Rochelle.My experience at Honda of New Rochelle after buying 3 new cars
by rhs94988 on 08/31/2018I bought 3 new cars from Honda of New Rochelle starting with a 1994 Honda Accord and my current 2009 Honda Accord EXL. I noticed several years ago that my current car was burning oil. I went to Honda and was told that there was a recall on… the engine if it wa sthat I had to start the process by getting a $39.99 oil change. I did this and was told to bring in my car in 500 miles. I have a busy schedule and this process takes time and inconvenience. I came back to Honda and was told that I didn't burn enough oil. I burned approximately one half quart for the 500 miles. My question is "what car is supposed to burn oil?" I had some GM cars that would burn a little oil but never a Honda. I was told that I would have to come back to Honda because I was not burning the specific amount of oil. I hope you get the picture on this ridiculous "attempt to rectify the oil problem with my car. Again, I ask the question," What car burns oil ? I gave up and continue to add oil between oil changes. Today, I brought my car in for the airbag recall. I arrived at 8:30 this morning and was promised the car by 2 p.m.. This is a holiday weekend and my plan were for an early getaway. I called at 2 p.m. and was told that the mechanic was still working on it. I looked at the sales ticket and it stated that the time promised was WAITER . The ticket was written by 2592. I was asked to tell the operator the name of the person who waited on me and I told her 2592. After being put on hold aI spoke to 2592 and was told that my car would be ready in approximately an hour. I immediately had my wife drop me off and received my car at 3:30 p.m. on a holiday weekend. My question is" What do people do when they only have one car? " If this dealership gets 5 stars then I really wonder what a one star dealership is like or if exists in a third world country. I have spent over $70,000 dollars on Honda cars from Honda of New Rochelle and I cannot in fairness gives this dealership a good review. This review has made me feel better and I can tell you that under the present circumstances I cannot recommend this dealership or Honda vehicles.Poor customer service at appointment service center
by Masterredfox on 02/08/2018Dont use the appointment service center for minor services as you will spend more time waiting for car than necessary. Unless you have major service needs any Jiffy lube or car service can do as good of job in much less time. I called… and made an appointment for a car inspection along with my oil change and was told that I had to leave car overnight, unfortunately they had already started oil change so I had them complete it after waiting 4 hours and went and had inspection done nearby in 10 minutes . My car is a 2017 model with no mechanic problems. I should not have had to leave car Overnight . When I asked about the time delays I was rudely told that thats the way they handle itVery happy with the express service
by Yvette_E on 08/01/2017updated 08/15/2017In and out I used the express service for the second time with this car. The intake process was greatly improved from the last time I was theteFast Service
by Carol421 on 08/02/2017updated 08/15/2017The service at Honda of New Rochelle is very fast and efficient. Always a pleasure to deal with the employees.Oil Change
by Wendyjv on 07/30/2017My experience was very pleasant and nice. The service people were very helpful and explained what my car needed. I took their advice and put in the new parts that my car did need to work properly.Great customer service
by Georgia19 on 07/29/2017The service was quick although I got there late and my service rep Mike was very pleasant and made the experience great. I will definitely go back to the Express center.Excellent express service!
by Jennifer7819 on 07/28/2017Courteous and friendly staff. My reminder light came on, unexpectedly, the day before leaving for vacation. I took my Accord to the express service station and they couldn't be more helpful. They got my car in and out without any issue.… Amazing service!Oil Change
by Danad17 on 07/28/2017Fast and Easy. The staff was pleasent and helpful. The car was ready in a timely manner. Thank you hondaAileen's review
by AileenDebost on 07/31/2017The people who serviced us were very nice...especially Michael Vigliotti. Michael kept us informed about the timing of completion and he and the staff did everything to try to make it comfortable for my 5-year son and myself.Great service
by dominican10452 on 07/27/2017updated 08/01/2017Great fast and friendly service. I was in and out before and hour.I like bringing in my car to the dealer because they know it inside out and all part original.Honda New Rochelle Service Dept
by Yukiosaccord on 07/27/2017updated 08/01/2017Time required was initially quoted to be horrendously long but was actually done within a shorter time than was initially quoted at which I was scared.Great!
by CristinaP16 on 07/27/2017updated 08/01/2017I took my Honda Civic for an oil change and even though it took some time I did not mind because the customer service was excellent and Mike was wonderful!Great
by Edward82 on 07/23/2017updated 08/01/2017Fast and great service very respectful nice service agents. My car came out great and running brand new like when I first got it from the dealerFast & Reliable Service!!
by MVknight309 on 07/26/2017updated 08/01/2017Despite there being a mix-up with my appointment, I was accommodated. Mr. Garcia was very polite and respectful and made I knew everything about the process.ElanaHonda
by ElanaSpear on 07/24/2017updated 08/01/2017Bob was so very helpful in getting me a loaner vehicle and keeping me updated on the progress of the work. He was extremely accommodating and courteous.Great service
by 44Carol on 07/26/2017updated 08/01/2017Bill Carlucci, service mgr, consistently goes out of his way. He noticed scratches on car - got them out. Also, since just inspection, cut my wait time significantly. Everyone there is helpful & friendly, from the man who checked me in to… the cashier.service
by Anthony139 on 07/26/2017updated 08/01/2017quick service ,courteous employees expert service clean environment the service clerk explained the service throughly felt very appreciated a very pleaseant first experience
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About our dealership
Welcome to Honda of New Rochelle, the #1 Volume Auto Dealer in the Bronx and Westchester! We thank you for visiting and giving us an opportunity to help you.
Since Honda of New Rochelle opened its doors back in November 2002, our professional sales staff has been committed to providing a no pressure, high integrity approach before, during, and after the sale! Our Service and Parts Departments are also proud multiple time winners of Honda’s Prestigious Customer Service Experience Award and are a key factor in our growing success.
We understand your time is valuable…So stop in today to speak to our staff and take advantage of our Free Wifi, Complimentary Coffee, HDTVs, & More!
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (2)
- English
- Spanish