Honda of New Rochelle
Dealership Service Review
In March 2018 I bought a 2017 new Honda Accord Touring leftover. In October the trunk lid wouldn't stay open; it would slam shut, and a parking system sensor problem light appeared on my dash. I brought it in to Yonkers Honda, NY, where I 1bought the car for warranty work. Both the advisor, Alex and the service manager, Rich said I had caustic materials (not so) in my trunk which caused the damage and the repair would not be under warranty and would cost $770. I brought my car to a different dealer, New Rochelle Honda, NY, who fixed my car under warranty, no questions asked and polite and accommodating as can be. Bobby was my advisor, a true gentleman. A Honda dealer took better care of me than the dealer from whom I bought the car. It is doubtful I would buy another Honda. And if I did it would definitely not be from Yonkers Honda but from New Rochelle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes