Sunrise Volkswagen
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Customer Reviews of Sunrise Volkswagen
Review type:
Satisfying experience
by John M on 07/24/2025
Our salesperson Randy Grene did a great job. Friendly, trustworthy, and got us the answers we needed.
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Satisfying experience
by John M on 07/24/2025Our salesperson Randy Grene did a great job. Friendly, trustworthy, and got us the answers we needed.Anabella
by Ana Api on 07/07/2025I’m a first time Volkswagon buyer- Randy was very pleasant, funny and kind to speak too. He is an excellent sales person, very knowledgeable of VW cars, he explained everything nicely and answer all of my questions. I will recommend my… friends and colleagues to this dealership and now they have a new client for life! Sara, the financial advisors when above and beyond to try to get me the best possible loan. She made the purchase bearable, thank you!:) loving my new VW Tiguan. Ana and Manuel.Love affair since 1972 with VW’s! First car was a
by Linda Goldstein on 01/05/2025updated 01/13/2025This is the third Jetta I purchased from the same salesman. He was very personable and accommodating. The process was easy and straightforward.Love affair with VW’s since 1972! ♥️
by Linda Goldstein on 01/05/2025I just bought my third Jetta from the same salesman. The experience has always been a simple and positive one.
The following reviews are more than two years old. They are not included in the overall rating.
26 reviews
Professionalism
by George aka The Big Dawg DeLuxe on 08/30/2022From our entry to the exit the sales team was exceptionally responsive, courteous, professional and helpful with all questions. We negotiated a great deal without tension. It was our pleasure to have worked with their staff in this… purchase. I highly recommend Dudley, Mario and Vinny in the finance division…Third time and the best yet!
by Howard on 03/22/2020Third time picking up a car at Sunrise VW. Randy always takes care of me and makes the process smooth from start to finish. Can’t recommend enough! Thank you again!Outstanding service
by Laura Alletto on 10/18/2019This is the second time we come to this Volkswagen dealer. We live in queens but we never felt comfortable to buy car close to us. We find this dealer that they think first to the customer' need than just selling a car. They listen to you… and they work with you to get the deal and we really like this. Thank you everyone for your help to get the car that we wanted.Easy and fast experience
by David G on 09/22/2019Randy @ Sunrise Volkswagen helped me lease a car with minimal pain. Their very first offer matched Edmunds TMV and they played no games with the MF for their own profit. Highly recommend this dealer.Love my Car
by Tinkerbell on 06/03/2019Love my car , Dealership did all the paperwork making my life much easier.. they had the exact color of the car I wanted , salesman was nice and not pushy..a trait I like , donât like to feel pressured into a sale, so this worked out to… our advantage. Finance guy another story..Beetle disaster
by Sydneynychole on 02/18/2019what I’m going through is horrible .I bought a vehicle early October at sunrise Volkswagen . The vehicle is a certified pre-owned 2016 Volkswagens wagon beetle. The weekend I first had the car the window stopped working . I drive to… Boston that same weekend and my tires popped for no reason. I took it in to get fixed. The next repair was the entire cars dash board would stay on after the key was removed and I was able to change gear shifts . The cars dash board would also shut off if the car stopped . The third time I took it for the exact same electric issue and the breaks. I feel so uncomfortable in my car and I have pleaded with Volkswagen. The mechanics to the Volkswagens Representative has agreed that the car is unsafe to drive . I was sold a faulty car . I’m not able to drive this car because I have a fear it’s going to power off while driving . I have requested a vehicle change through Volkswagen and they have agreed against it . I’m in tears over a vehicle I am not able to drive . I have driven that car a week a month with the amount of times I have had to take this car in to service. Vince is a sweet heart . Junior and Anthony have been super accommodating. Andrew made a promise he obviously can’t keep. My first car my dream car has been a disaster. I’m 24 years old and honestly worked very hard for this car and I’m not even able to use it . I’m doing payments for something that I’m terrified to useUsed Car Purchase
by Jennifer on 12/16/2018My sales agent was professional and really cared about the time I spent at the dealership. Everything was as promised with my car and the dealer kept in contact with me throughout the process.No call back
by JJ on 10/15/2018I took my car to get serviced, and haven’t gotten an update on the issue. I called to get an update and was put in hold twice and was told someone will get back to me. no one did. I called back and was told that the person that I need… to speak to is not available and they will call me back. I dropped my car early in the morning 7:35 to be exact and it’s 4:17 and yet to find out what’s wrong with my car.2015 Jetta SE CPO
by scott317 on 09/20/2018Purchased a used 2015 Jetta from Tom McGivney at Sunrise VW in Lynbrook NY. It was one of the easiest car purchases I have ever made. Tom was great to deal with and the entire dealership was very upfront about the car and the process. No… extra fees etc. Would highly recommend Tom and Sunrise VW.2018 Tiguan SEL
by alexandram2 on 04/03/2018I recently leased a 2018 Tiguan from Sunrise VW. Upon arriving at the dealer, we were greeted by a sales manager, Andrew, who chatted with us about the car and its featured. He then handed us over to one of his salesman, Randy, who helped… go over the car in detail and provided us with a quote. We were able to make a deal on the car within 24 hrs and have the car in hand. This is the third car we have got from this dealer.Sunrise VW - Good service
by StoveTop on 11/16/2017We came to this dealer on a family recommendation. We recently bought a 2018 Tiquan SE. I've had the car for a week and honestly, I have no complaints so far. The sales guys were friendly and seemed knowledgable about the the cars on the… lot. Feel he could've done a little better on the price. The enthusiasm from the dealer began to wane once we mentioned that this would be a cash deal, but none the less it was overall a pleasant experience. He threw in the rims we wanted and had a nice birthday bow waiting for the wife...nice touch.Compaint about a service on my car
by Nazmun on 10/12/2017I dropped my car off about a month ago for repair for my break light. The issue was never fixed I had to keep calling the shop for updates which I highly doubt there was any. Even after waiting a month my issue wasn't solved. I'm so… disgusted.Service
by Josie1028 on 09/16/2017Great customer service. (Thank you Zack) Easy to get an appointment. Excellent vehicle service. I am happy to use Sunrise VW for all my needs.First car purchase
by DA on 05/17/2017My first car purchase couldn't have gone better. I went in with caviar ideas with a limited budget and they were able to get me what I needed without compromising that much. My sales rep., Randy, couldn't have been more patient and kind. He… was helpful, courteous, down to earth, and honest. Thank you Sunrise VW!Poor customer service
by donotbuyfrom on 03/31/2016I recently came to Sunrise VW to get my annual oil change, recall updates, and new wipers, 2 days after my 4 hours visit, my car refused to start. It turned out that my battery died. However, according to a service manager at another vw… location, this was something that should have been detected when they did my multi inspection that goes with my oil change. When I called to discuss it with them, they were very nasty with me and had no regard to the fact that I was stranded at work, without a way to pick up my 2 younger children. When I asked for a loaner, as usual they do not have any loaner cars to give me so I would not be inconvenienced. That brings me to another point, last year when I needed a loaner and of course none was available, after complaining in the service dept, a manager said "Let her use my car" oh so the loaners are for the managers personal use as opposed to the customers who truly need it. Just too many bad experiences at this dealer. I am going to take my service needs to the wonderful dealer who helped me during my crisis.Truly Wonderful Experience
by wowwwww on 03/10/2016Folks,Folks, I have never wanted to write a review for services rendered, for i have always held the belief that good customer service should be expected in business affairs. But after experiencing Sunrise VW of Lynbrook, NY i decided… that i should applaud the courtesy, professionalism and kindness that is part of their business. I should mention that after taking my 2003 Passat there for service - some two years ago, that i knew right away my next VW would be purchased from there. The experience from the valet to the service department had a pleasing flow to it; it almost felt as if i was among friends - the genuine courtesy coupled with the easy smiles was just terrific. Although my vehicle was not purchased from their dealership, they gave me class A attention to even an offer to have me taxi'ed home. I was truly moved! I should mention that none of the more than a dozen buyers who were there - at the time, ever felt neglected for the service was easy and the air was pressure free. You can just feel it! My husband and i are already very clear on the fact that this dealership will be where we will be handling our VW business in the future. My 6 year old daughter has told she wants to buy her car from the nice gentleman. Lol All in all, the purchasing our Tiguan R-Line - some two weeks ago, will assure our family's connection to this dealership for years to come. I have learned how to drive in a VW, and i am so glad that i drove into Sunrise VW that day. Excellent Customer Service and Pressure Free Environment. Bravo Sunrise VW and Thank you!stolen deposit
by jlwesq on 09/16/2014this dealership refuses to return my deposit after financing fell through. there rationale is that I need to produce the receipt, the original of which they retained. basically holding my deposit hostage until I return documents that… contain dealership information. [non-permissible content removed].
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