West Herr Nissan of Lockport
Today closed
Customer Reviews of West Herr Nissan of Lockport
Review type:
Write a review: Sales
Have feedback for this dealer?Write a sales review
6 sales reviews
Sort by:
Great experience!
by Andrea G on 05/14/2025We leased a Nissan for our son and worked with Matt at West Herr Nissan Lockport. Matt was honest, responsive and easy to work with. He made an oftentimes painful process fun. 10/10 Highly recommend!Fantastic
by Diane on 01/07/2025updated 01/14/2025The dealership was fast and reliable. Jen was fantastic and knew exactly what I wanted. The best sales person I have ever had. Friendly and efficient. I would definitely recommend her for anybody who’s buying a car at West Herr in… Lockport.Kicky Kick
by Ava on 09/17/2024Everyone I came in contact was friendly, helpful , listened to me about what car I wanted to purchase. My sales person Mia was exceptional. She went on test drive with me, explaining car features, making sure I liked the car. She was very… patient with me as well. Making sure all my questions were answered. She was a blessing to me throughout this whole deal from day one. Go Mia.Great staff!
by Rhonda on 08/07/2024Tracy Mcmann was wonderful to work with. She listened to everything we were looking for and worked hard to get it for us. Tracy and Mia took their time explaining everything and both were very knowledgeable. Tracy continued to follow up to… make sure we were happy with our car.Exceptional service
by Paula on 02/27/2024I have nothing but wonderful things to say Jen Waters did wonderful she was upfront and so helpful, you got my me dream vehicle. I have never received such great service as I did there in all my years buying vehicles.Great experience
by Al on 08/10/2023Most fun I have had negotiating with a sales person. She was very knowledgeable, fair and friendly.
The following reviews are more than two years old. They are not included in the overall rating.
10 sales reviews
Lease or pirchase?
by JBrown on 12/22/2019The lease on our 2017 Nissan was almost up and we received an invitation to come in and discuss options. Eric did a wonderful job explaining these and we ended up pirchasing a new 2020.Totally misled
by kirk on 02/12/2019Horrible experience. drove over three hours to make a purchase of a used vehicle, a 2015 chevy Tahoe. After inspecting the car I noticed body work on a panel that looked like a 10 year old did it, clear coat peeling, sand marks, and so… much bondo a magnet would't stick to it!, parking sensors in front or rear bumper did not function, car had 1000 miles more than what was advertised on the odometer. The car was advertised with an accident and when I questioned the salesman about the damage he stated only the rear bumper was replaced. After everyone tried to pacify me like it was no big deal the GM of the store finally came out and made an attempt to correct and address my concerns but by then I was not comfortable with this car. Needless to say, after almost $100 out of pocket expenses,(car rental, fuel, lunch, and tolls), I left without buying the car. I must add though that no one was ever rude to me other than trying to make a sale on damaged goods!!!Lease on Nissian
by chelseyamber on 11/20/2018Highly recommend Erik he was very helpful to get me the best deal possibleEasy
by CindyR12229 on 07/08/2017This was the easiest, friendliest car buying experience I have ever had. From the minute you walk in the door it is a relaxed atmosphere. I got exactly what I wanted at a good price; and I did my research. I would highly recommend this… dealership.New Van
by Sabresfan07 on 05/12/2017The help I recieved from Kevin Haines was 2nd to none. I came in with a lease I was worried about getting out of, and left not only out of it, but in the perfect vehicle for my line of work. I couldn't be happier.SIMPLY ABOVE & BEYOND!!
by SHERYLLYNN110 on 04/07/2017Thank you Kevin Haines for outstanding customer service! Kevin went ABOVE & BEYOND! I went to the Dealership Wednesday eve to test drive a vehicle the numbers weren't working so I found a different vehicle on line in Orchard Park Kevin was… in training so I drove out to OP to check out the veh as I was getting close to the OP dealership - Kevin sent me a text: I hear ya wanna see a juke at Nissan Orchard Park? I'm here, and I have it pulled up for ya! It's beauteous! I was SO impressed not only was he already at the OP location he had the vehicle pulled up & ready greeted me with a smile! I drove that vehicle home within a few hours! He gained a customer for life!! I'm extremely impressed with Kevin and the friendly staff at West Herr Nissan in Lockport. 👍Great experience
by xianzero on 09/02/2016Because your team and your salesman Erik Giardina were phenomenal. Very honest and relaxed no pressure attitude. Complete transparency, excellent service, and I really felt like they cared about meeting my needs. Thanks sincerely,… Christian TownsendUnbelievable
by jarman2154 on 04/25/2016Unbelievable buying experience here. Kevin Haines, Aaron Hill and James Raymond did everything humanly possible to get me the best deal around without any pressure whatsoever. Will definitely recommend this dealership to anyone looking for… a vehicle.A very satisfied new customer
by umuhjamie on 02/22/2016A newer salesman, Robert Ford, contacted me while I was in the final year of financing my 2006 g6. I had tunnel vision of just getting through my final payment, even though my car would very clearly not last much longer after. Robert… completely shattered my negative opinion of car salesman, by helping me find the exact car I wanted, cutting my interest rate by 17 whole points, and ultimately sending me on my way in my new Honda Civic as a very satisfied customer. Any and all car buying that I do from now on will be done through him, and I will send every friend, family member, or even acquaintance to him as well. Thanks to him I'm driving a nicer, safer, more affordable car with much less of an interest rate. He's the man.Simply amazing!
by Truckguy039 on 07/12/2015I had the best experience buying my truck from this dealership. Kevin Haines was my salesman and I could not be happier with my experience. He went above and beyond to make sure we were happy with our purchase and the finance manager Mike… Campbell was great as well. They both answered any questions that I had and made the car buying experience easy and painless. I would highly recommend them to anyone and I will defiantly be a repeat customer!
Nissan Frontier
Nissan Murano
Nissan Pathfinder
Nissan Titan
About our dealership