Atlantic Chevrolet
Customer Reviews of Atlantic Chevrolet
Review type:
Brakes, oil change and filters fixed
by JonKirby on 07/29/2014Work was done quickly and explained in full detail. Appreciated the ride to and from work so repairs could be done without losing a half day.Thanks for your awesome review Jon! We take pride in our customer service and always make sure our customers know everything that is going on! We strive to provide excellent customer care, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Lisa Bautista CSI Coordinator lbautista@atlanticautogroup.net
Atlantic Caddy
by Sarge595 on 07/12/2014Great service. I really appreciate the fact that when you drop off a caddy and get a loaner that the loaner is also a Caddy. Very NiceThank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best, Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
Satisfied Customer
by Robert_1 on 07/12/2014Service advisor, Tony D, was friendly, courteous and knowledgeable. He did not pressure me into purchasing any additional services. Spent time speaking with my salesperson, Frank G. Enjoyed the time spent.Thank you for reviewing your time spent with our dealership. We are proud to hear that your time spent with our team was enjoyable! We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. Best, Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
Great Service!
by LinkyLopez on 06/28/2014When I need to make use o the Service Dept. the team there is always pleasant and have excellent customer service. Tony D is the best.Linky, we appreciate your kind words about the entire service team. It's always great to hear from our customers and we're glad you are always pleased with the service we offer. Thank you for continually choosing Atlantic Chevrolet for your vehicle needs. Best, Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
Top Notch Salesman
by JamesB73 on 06/29/2014Mike was great. He was very knowledgeable about the product and answered all of my questions regarding options. He will be recommended by me to friends and family looking to purchase a Chevrolet.Thanks for your perfect review James! We're glad to hear that Mike was able to answer your questions and concerns. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
service dept.
by caddy318 on 06/24/2014Great Customer service! Everything I asked to be looked at was done. I even asked not to roll down my windows you went as far as putting a note on the car instructing mechanics not to roll down windows. Went above and beyond!We really appreciate you taking the time to leave a review about your experience at our dealership. We're glad to hear that you felt the Atlantic Chevrolet team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Best, Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
Totally satisfied
by jetzman on 08/20/2013updated 06/13/2025My salesman was probably the best I've dealt with in years. Sincere and down to earth. Not the pretentious BS artist that so many I've come across are.We're here to simply get you into a new year, not pressure you into buying anything you don't want and certainly not to play games and trick you into a high payment. We appreciate the 5-star review and encouraging feedback. Thanks for choosing Atlantic Chevrolet Cadillac and we hope to work with you again in the future. Enjoy your new car, Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
Horrible Customer Service
by jayg9 on 06/03/2014updated 06/13/2025I was called Sunday afternoon told I could trade in my car 2 yrs early if I got there in an hour. When we arrived the "manager" and lady rep were nothing but rude jacking up pricing yelling at my husband on the sales floor and stating "i'm… done with you" when they were challenged about the mark up. Also when my car was being serviced we received a loaner car to which a day later 2 men showed up to my house telling us they were calling the cops because we stole it, when in fact they lost the paperwork!! I would never recommend this dealership to anyone friend or foe!!Jay, we apologize for the experience that you had at our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Sincerely, Lisa Bautista CSI Coordinator lbautista@atlanticautogroup.net
Atlantic is a very efficient and goal oriented dealership
by jccoryell on 06/20/2013updated 06/13/2025Salesman Mohamed E. listened to what I was looking for in a car and what I wanted to pay. He delivered what I wanted at the price I asked for and did all this very quickly and professionally. I walked in there at 5:15 pm and drove out at… 7:30 with my new car.It is wonderful to hear you had such a streamlined car buying process. Mohammed is a valued member of our team and will be happy to hear you were so satisfied with your experience. We strive to facilitate your experience in such a way, that you actually enjoy the time spent. Quick, timely and thorough service is vital to any dealership's integrity and I am very happy yours went so smoothly. Enjoy the new car and our doors are always open if you need anything else. Regards, Lisa Bautista CSI Coordinator lbautista@atlanticautogroup.net
Wonderful people to deal with!!
by nancy2013 on 06/20/2013updated 06/13/2025Tom, my saleman was wonderful. He really listened to my parameters of what I could spend, and went above and beyond to make it happen. Also Michael the finance manager, did a tremendous job to get me the Cadillac of dreams as well. I love… my SRX and would refer anyone to deal with Atlantic.Nancy, your complete satisfaction is our passion. Tom, Michael and everyone else on our knowledgeable team is dedicated to working with you, to help you find that perfect car for your needs at a price you can manage. Whether we're going over finance options or vehicle features, we'll work with you until you're happily on your way in a great new vehicle. Drive safe out there and don't hesitate to let us know if you need anything else! Best, Lisa Bautista CSI Coordinator lbautista@atlanticautogroup.net
Totally Satisfied
by 212Audwin on 10/01/2013updated 06/13/2025The dealership repair is worth every penny!Customer satisfaction is important to us in all areas of our dealership and we greatly appreciate your 5-star review! We hope the service you received recently will keep you coming back to our Service Department in the future. Until we may have the pleasure of working with you again, like and follow us on Facebook and Twitter. Our fans receive access to service specials, dealership updates, and more! Take care, Michelle Solak, Service Director, msolak@atlanticautogroup.net
Great experience and NO PRESSURE!
by JBScharf on 06/27/2013updated 06/13/2025Uri was an extremely knowledgable, patient salesman. He was the main reason we decided to buy through Atlantic Cadillac in Bayshore.Thank you for taking the time out of your day to leave these kind words. Uri is a valued member of our team and will be thrilled you were so pleased with your recent dealership experience. We go the extra mile to provide you with an industry-leading new car venture that just can't be beat. By going above and beyond your expectations, we aim to fulfill all of your needs and accomplish your goals. Enjoy your new car and please, stop by anytime! Best, Lisa Bautista CSI Coordinator lbautista@atlanticautogroup.net
Great purchasing experience
by kerowyn on 07/16/2013updated 06/13/2025I was greeted when I came in, and since I knew what I wanted, I was immediately shown the available autos. I found Mike and the others I met very knowledgeable. The car was ready when I went to pick it up. Mike was very helpful in… instructing me on the various dashboard instruments. If the service dept is as professional as the sales force, I'll be back.Thanks for the 5-star review and positive feedback! Our team works diligently to ensure you leave our dealership completely satisfied and providing excellent customer service is a top priority in both our sales and service departments. Congratulations on your new car! We're glad Mike and the rest of the sales team were helpful and contributed so greatly to your experience. Should you have any further questions about your new purchase please do not hesitate to contact us. Before your return, be sure to check out the service specials we offer on our Facebook and Twitter pages. All you have to do is like and follow us! Thank you, Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
Atlantic Cheverolet
by niceitup on 07/10/2013updated 06/13/2025Robert I. did a fantastic job familiarizing me with the vehicle and ensuring that it was, in fact, a great fit for me.Thank you for leaving this great review! Robert, much like the rest of our team, is dedicated to providing you with the automotive expertise necessary to find that perfect car for your daily driving demands. From going over vehicle features to pricing, we're here to simplify the process and help you get on the road in a great new car! Thank you for stopping by and feel free to visit anytime you ever need any assistance. Best, Lisa Bautista CSI Coordinator lbautista@atlanticautogroup.net
Great service, clean facilities
by Dalej277 on 03/24/2014updated 06/13/2025I had a excellent experience at your dealership. The service advisor was very helpful and professional and I like the waiting area with the T.V., free wifi, coffee and begals very nice to have while waiting for the service of my 2014… Chevrolet Impala.Thanks for sharing your feedback, Dale! I'm happy to hear that you enjoyed yourself during your visit with us. We would love to work with you again. Please let us know if there is anything else we can do for you. Regards, Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
Great experience
by Kuch167 on 05/29/2013updated 06/13/2025Everything was wonderful. I can't imagine buying my next car anywhere elseI'm glad you had a pleasant and fulfilling dealership experience. Our team takes great effort to provide all of our customers with the best automotive venture on the market. No matter the reason you're visiting, whether service or sales, our knowledgeable team is ready to tackle all of your needs, goals and objectives with the utmost efficiency and satisfaction. Please don't hesitate to stop by if you ever have any additional questions, comments or concerns. Until next time! Best, Lisa Bautista CSI Coordinator lbautista@atlanticautogroup.net
Neal at Atlantic Chevrolet
by BobW123 on 07/11/2013updated 06/13/2025Excellent. Neal was very helpful, very knowledgable and very professional throughout the entire transaction. He did not pressure us in any way, unlike so many other car salesmen we have encountered in the past. It was a pleasure dealing… with him.Bob, it is terrific to hear that Neal was able to provide you with a professional, informed dealership visit. We strive to provide our customers with a warm, welcoming environment where they can browse our vehicles and learn about the options available to them. From start to finish, our team is here to facilitate the process so that you can have the most enjoyable new car visit. Thanks again for stopping by! Sincerely, Lisa Bautista CSI Coordinator lbautista@atlanticautogroup.net
LOVING MY 2015 TAHOE--THANKS JOE!!!
by AnthonyandLisa on 06/12/2014updated 06/13/2025Our experience at your dealership was GREAT! Joe was a wonderful salesman. He was very easy-going, not pushy at all and worked quickly to get us into a 2015 Tahoe. We are so happy with the vehicle as well as the way Joe treated us. Couldn't… ask for more!! Definitely recommending Atlantic Chevrolet-We don't live around the corner and it was certainly worth the drive. Thanks again for a great experience Joe!!Anthony and Lisa, I sincerely thank you for going out of your way to write this review about Atlantic Chevrolet Cadillac. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. I am glad that Joe assisted you in such manner. I hope you enjoy your new 2015 Tahoe. If you have any further needs, please come back to see us. Also like/follow us on Facebook and Twitter to stay connected with special events and deals. Regards, Lisa Bautista CSI Coordinator lbautista@atlanticautogroup.net
Highly Recommended!
by sanfordsardo on 12/17/2013updated 06/13/2025I had what turned out to be a short in the wiring harness of my 1 year old Equinox. Dennis in Service informed me that I would need to leave the car (as they were incredibly full that day), and he would get it in the next day. I needed a… car, so he set me up with a rental. Less than 3 hours later, I received a call from Dennis with "Good news, good news, and good news"... He was able to get the car in to be looked at, he found the problem, and he fixed the problem. 20 minutes later, I was dropping off the rental and picking up my car! Dennis and the rest of the crew at Atlantic are AWESOME! On a scale of 1-10, I give my experience a Seventeen!Thank you so much for sharing your experience! I'm happy to hear that Dennis and the rest of our staff at Atlantic Chevrolet provided you with such excellent customer service! We hope to work with you again someday. Please give us a call if we can do anything else for you. Sincerely, Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
The button is called "Request a Quote"!!
by klove1234 on 12/14/2011updated 06/13/2025After clicking the "Request a Quote" button on this site, the internet sales person called me and started his script to try and get me into the dealership. "Can you come in today sir, how about tomorrow?" I asked for a quote to be sent by… email before I come in. That quote never came. I sent an email back asking the manager for a quote. The quote never came in. The internet sales guy replied to the email saying he left me multiple voice mails. Yes he did, all with no quote and not by email which I asked for. I was standing in another dealership and called the Atlantic internet person to say here's the quote they are giving me can you beat it? The sales guys said "yes we can". OK, what are you offering? The sales guy said, "I can't tell you that because the other dealership will try to beat it." I'm sorry, I didn't know shopping around was not allowed at Atlantic. The bottom line is, the button says "Request a Quote", if you can't do that then change the button to "Request a Snow Job" for this dealer, or give out a fargon quote. Needless to say, I got my 2012 Equinox 1LT from Arnold Chevrolet which was actually the easiest experience I could have imagined. I'll be writting that review soon.These guys..these are not my kind of guys.
by chevydriver2 on 11/30/2013updated 06/13/2025The following week I took the car to Arnold Chevrolet in West Babylon. They treated me like gold. A major oil usage/burning problem handled under the 100K mile warranty plus four other things that have accumulated that I happily paid for… and I had my car ready 2.25 days later. These dealers are not far from each other and I can tell you which one I'm going back to for service and sales.I would like to apologize on behalf of Atlantic Chevrolet for your experience with our dealership. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I can assure you that it was not our intention to disappoint or frustrate you. I would appreciate the opportunity to speak with you regarding this matter so I can better understand the issue at hand and we can work towards a resolution. Please contact me at your earliest convenience. Sincerely, Lisa Bautista CSI Coordinator lbautista@atlanticautogroup.net
See Lisa Bautista's apology on this thread? Per her request, I wrote to her. She relied that my email should have gone to another staff person and that she forwarded it to her. I wrote to that person as well. She never responded to my email. Per Ms Bautista's request, I reached out to the dealer and was completely ignored. Her apology below is only there to make it appear as though the dealer cares about my complaint when in reality, they don't care at all. I stand by the factual account of my complaint.
Chevrolet Equinox
Chevrolet Silverado 1500
Chevrolet Traverse
Thank you for your review! We're glad to hear that you had a no-pressure experience at Atlantic Chevrolet. Our goal is to make every visit enjoyable and informative. We appreciate your feedback and hope to see you again soon! Sincerely, The Atlantic Chevrolet Management Team
by Atlantic Chevrolet on 12/27/2024