Atlantic Chevrolet
Customer Reviews of Atlantic Chevrolet
Review type:
Used Car Dept.
by johnp2017 on 02/04/2017Suzanne was a pleasure to deal with. The showroom was very clean. Suzanne was friendly and attentive. Will definitely recommend coming here.Thank you so much for the glowing review of Suzanne and our dealership. Congratulations on your purchase! We try hard to please our customers in every way possible and it is gratifying to know that we have succeeded. Please be sure to let us know if we can do anything else to assist you. Best, Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
No Service
by raygwestrac on 01/24/2017Received a automatic call by a very nice woman Meghan to set up an appointment for service. She said if I needed a loaner car it would take about a week and a half. I said fine and set up the appointment for 7:30 am. Upon arriving found… aprox. 15 to 20 cars on a line in front of me. After waiting on line for 20 minutes line had not moved. At this point I left. I traded in a BMW for this Cadillac. When I went to BMW service, I showed up at the designated time and there was someone waiting there to greet me. They took me to the service desk and handed me the keys for the loaner. If it took 5 minutes it was a lot. This is what I call service. Atlantic should take a lesson on what service is, and have regard for their customers time. I will find another dealership to service my car, and if I purchase another Cadillac, I will buy it there also.Thank you for bringing this to our attention. I would sincerely appreciate the opportunity to learn more about your experience and do whatever is possible to help regain your trust in our dealership. Please contact me at your earliest convenience. Sincerely, Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
Unethical and Unprofessional
by bobemilman on 09/02/2015Bought a Certified Pre Owned Chevy Corvette from this dealer. When I went to pick up the car I had just purchased, I had to wait 1 hour and 45 minutes while they did their dealer preparation duties even though they knew exactly when I'd be… arriving to pick up the car. When I later complained to the Sales Mgr about the unprofessional treatment, he said that since it was the end of the month, he felt they did a pretty good job getting me out so quickly!! Then, when the car was finally ready, I was only handed one key for the car. When I asked for the spare key, I was told because they only received one key when they purchased the car, that's all I'd be getting and that if I wanted a spare key, it would be my responsibility to buy one (estimated cost $175). When I said it was unethical to inform me on an after the fact basis that there was only one key, they said it was my error for not asking if there were two keys beforehand that I should not have assumed the car would come with a spare key. What a way to run a business!I'm sorry to hear about your recent experience. Our customers time is valuable to us, and I am disappointed to hear your recent visit wasn't as pleasant and timely as you would have hoped. Please contact me at your earliest convenience so we can discuss this further. Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
Love my car
by Bridget817 on 11/19/2014updated 12/09/2014From the moment we walked in Ahmed our salesman made us feel very comfortable. He was very sincere and really helped me decide on my car I purchased. I love my car and I am very very happy with atlantic Chevrolet. Ahmed and the trainee… were excellent. Thank you . Bridget AlfanoCongratulations on your new vehicle, Bridget. Our staff is committed to assisting our guests in finding the perfect vehicle. I am glad to hear that Ahmed was so helpful to you. Welcome to the Atlantic Chevrolet Cadillac family and thank you for sharing your wonderful experience. We look forward to assisting you with your future sales and service needs. Take care! Sincerely, Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
amazing experience
by AndrewG28 on 11/01/2014updated 11/17/2014I had a great time and experience shopping for my new car, this being the first time I ever purchased a new vehicle the sales associate Berny Little made it very easy and a relaxing experience for me, I definitely am looking forward to… doing more business in the future with Atlantic and would definitely recommend them and Berny to another friend or family membe looking to purchase a new car!Thank you for sharing your wonderful feedback, Andrew. Here at Atlantic Chevrolet Cadillac, we are committed to providing you with a friendly no-pressure sales experience. I am glad to hear that Berny made sure you had an enjoyable shopping experience. We are grateful for your recommendation and we look forward to the opportunity of welcoming your family and friends in the future. Happy driving! Sincerely, Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
Bill Berlese and how great my experience went!!!!!!
by Jana23cozza on 10/16/2014updated 11/07/2014I had the most best experience ever. The guys name was Bill Berlese , he helped me so much and went above and beyond that I had told my mother to go there and ask for Bill, he helped her to ,that she bought a suv. My dad was the first to go… and look for a truck and Bill was great so we all got a new car . He showed us everything in and outside the car made sure we all knew how everything worked. We all couldn't be more happy then ever. I love my new car and would tell everyone how my experience went . Thank you Bill for all the help you gave me and my mom and dad to . Jana Cozza-larreaThank you very much for this wonderful review, Jana. We are delighted that you had such an excellent experience working with Bill! Here at Atlantic Chevrolet Cadillac, we always strive to go above and beyond to take care of our customers' automotive needs and I am certain that he will be glad to hear how happy you are with the service you have received. We appreciate your business and we look forward to making sure that you enjoy your car for many years to come. Sincerely, Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
Good service
by jonkirby on 10/31/2014Went in for oil change, inspection, and some noise while accelerating. Appreciated ride to and from work as well as a job well done as usual.We are honored to hear that your service visit with us has been very efficient! Customer input plays an important part in making our service the best it can be. Your feedback confirms that our goal of providing quality customer service was achieved during your visit. If you need further assistance, then be sure to let us know. Sincerely, Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
Recall Notice
by MugzysMom on 10/08/2014updated 10/21/2014I had to schedule an appt for a recall. The girl "assured" me the part would be in the following week. I suggested she called me once it was in to schedule-she said that was not necessary, we could schedule that day. Needless to say,… after spending 15 min inspecting car and starting paperwork-lo and behold- the part was not there! We rescheduled and the 2nd appt went smoothly. I dealt with Anthony and he was very friendly and helpful.Your feedback is greatly appreciated. We are so glad that your service experience at Atlantic Chevrolet Cadillac, working with Anthony went smoothly. Please remember that we are always here to assist you with any future auto needs and be sure to keep up with us on Twitter and Facebook for access to exclusive content. Sincerely, Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
Routine Maintenance
by movnviol_106 on 09/28/2014updated 10/10/2014Your price for regular service maintenance is no more expensive than my local repair shop. Given the choice, I'd rather have my dealer service my vehicle.It is great to hear that your experience with us has been very efficient! Here at Atlantic Chevrolet Cadillac, we strive to provide honest and professional services to each and every customer we help. We are glad to have been able to assist you. We look forward to giving you the same great service next time we see you. Sincerely Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
2014 Malibu
by BrosenDeb on 10/01/2014updated 10/10/2014The salesman and finance person were professional, always helpful and answered all my questions completely. All aspects of the vehicle purchase were pleasant and I felt assured I was making the best purchase possible.Thank you so much for taking the time to share this humbling review! At Atlantic Chevrolet Cadillac, customer satisfaction is our top priority. We are pleased that you found our knowledgeable team members to be so helpful with your purchase needs and made the entire shopping experience so pleasant for you! If you have any more questions or concerns, please don't hesitate to let us know. Have fun driving! Sincerely, Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
Atlantic Chevrolet Cadillac, Bayshore - Car buying Experience
by Currierp3 on 09/20/2014updated 10/03/2014I pre-negotiated the price by speaking to Paul Weinberger who beat the True Car price I had negotiated with another dealership. Paul Handed me off to Bill Berlese to complete the deal when we came into the dealership. It was a… straightforward transaction since we had pre-negotiated the price. Bill Berlese was knowledgeable and helpful and also followed up with me by phone several days later to see if I had any questions. Overall this was a good experience.Thank you for your wonderful feedback! Here at Atlantic Chevrolet Cadillac, we strive to offer the best customer service and we are thrilled to hear that our goal was reflected in your most recent experience with us. It is great to hear that Bill ensured that you had a pleasant shopping experience at our dealership. If you have any questions or need anything else, just let us know. We are always willing to help in any way we can. Also, don't forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Sincerely, Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
Atlantic Auto
by KarenS280 on 09/18/2014updated 10/03/2014Jaclyn Vitanza was our sales professional..She did a great job making the car purchase experience pleasant and simple. We'd go back to Jaclyn for our next purchaseKaren, we are honored to hear about your vehicle purchase visit with Jaclyn went so well! She is a valuable member of our team, and we are happy to know that she made sure you had a pleasant experience. If you need further assistance, then be sure to let us know. Sincerely, Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
David K. - Outstanding Service!
by HenryMarconi on 09/07/2014updated 09/29/2014David was very accomodating. He communicated with me all along the way and made the process very easy! I appreciate all that he did and will use Atlantic Chevrolet & Cadillac again.Thank you for the feedback! We always enjoy hearing from our customers. I am pleased to hear that David was helpful and accommodating during your visit. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. We would love to work with you again in the future! Best regards, Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
Best Dealership
by 2015SS107 on 09/16/2014updated 09/28/2014Nothing it was perfect and so was Mike C i bought 2 cars from him and so did my dad, he is the best sales guy atlantic has and also the manager Jeff was so freindly and helped me out as wellWe are truly grateful for this awesome review! We are thrilled that Mike and Jeff were able to take care of you. They are a great asset to our team and we appreciate them providing you with the customer service that you deserve. Thank you again and we look forward to the opportunity to working with you in the future. Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
2014 Cadillac XTS
by Nmadonia on 09/14/2014updated 09/27/2014Bill B. was my salesman; This was my first very big selfish purchase. I was feeling a little guilty. I've obviously made the right choice both picking this car and choosing bill as my salesman. I love my cadillac XTS. 3 days in and I've… driven almost 400 miles. Great car!Thank you for writing this fantastic review and congratulations on your new Cadillac XTS! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with Bill. Visit us on Twitter and Facebook for access to our exclusive specials. Best, Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
Amazing Dealership A++++++++++++
by liprim317 on 09/11/2014updated 09/25/2014The Sales Manager Ron D and salesperson Dina L was amazing. We were overall ecstatic with the purchase of our 2015 Chevy Suburban and feel it would not have been possible without the help of these 2 people.We appreciate you taking time to leave us a great review! We are pleased to hear Ron and Dina did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Have a great day! Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
Referred a friend
by Kurts704 on 09/03/2014updated 09/24/2014Spoke to Paul? over the phone about a truck in your online inventory. He had it there as he said he would. He handed it over to your salesman Matthew V. who answered all my questions and closed the deal in minutes. I was a little… disappointed that they wouldn't throw in a bedliner without buying a $1200 package. Overall I was satisfied though and sent my friend Dean to you 2 days later who also leased a Silverado.We cannot thank you enough for your wonderful review of Atlantic Chevrolet Cadillac and for your referrals! It was a pleasure to assist you and please let us know when we can do so again! Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
Thats My Truck!!!
by Gabbieny73 on 09/02/2014updated 09/24/2014The sales man Bill was Amazon, did what we needed done and found what we needed to have, ThanX Bill!!Your marvelous review means a lot to us. We appreciate your feedback and are happy to hear that Bill was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
Excellent experience
by VanessaFly on 08/24/2014updated 09/24/2014Bob made every effort to meet our needs financially, and we plan to come back in three years when we will be trading in our other two cars. We had very stringent demands about our payment per month, and he worked for several hours to make… it work to our satisfaction.Thank you for the kind review. Let us know if we can do anything else to assist you. Sincerely, Lisa Bautista CSI Coordinator lbautista@atlanticautogroup.net
I'm completely satisfied with my 2015 Tahoe
by Richard_127 on 08/08/2014From the first phone call I made to the delivery, everyone did what they said they would do! Berny L. and Moe E. are extremely good at their respective jobs. We are very satisfied and will recommend your dealership.Richard, we appreciate you taking time to leave us a great review! We are pleased to hear Berny and Moe did a great job in assisting you in your purchase. Our team takes customer service very seriously and I'm thrilled to know that you were satisfied. If there is anything else we can do for you please don't hesitate to give us a call! Best, Lisa Bautista CSI Coordinator lbautista@atlanticautogroup.net
Oil change pricing
by JBM1807 on 08/01/2014Had oil change done. The charge was $68. I think that price is out of line, and I will think twice before I come back for a simple oil change. Also had tire rotation which I assume took 5 minutesI would like to personally apologize for the dissatisfaction you experienced with our service department. If you have any questions about pricing, please feel free to give me a call. We hope to gain the opportunity to sincerely make it up to you. Please feel free to reach out to me personally. Sincerely, Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
Chevrolet Equinox
Chevrolet Silverado 1500
Chevrolet Traverse
Thank you for your review! We're glad to hear that you had a no-pressure experience at Atlantic Chevrolet. Our goal is to make every visit enjoyable and informative. We appreciate your feedback and hope to see you again soon! Sincerely, The Atlantic Chevrolet Management Team
by Atlantic Chevrolet on 12/27/2024