Lia Hyundai of Albany
Customer Reviews of Lia Hyundai of Albany
Review type:
Purchase of 2023 Hyundai Tucson
High quality car care and Customer Service
by AFDUDE on 02/09/2023Very friendly team of professionals working together at Lia Hyundai of Albany. I want to recognize a true asset to your team *Michael Carpenter*. I watched him interact with numerous customers on several occasions-- he truly sets the… example for others to follow in customer service. Very friendly, polite, and professional!!Afdude, your review just made our day! Thanks for recognizing the customer service talents of Michael. We think he's an amazing individual and we're happy you got to work with him. Please let us know when Michael and the Lia Hyundai team can help you again. We look forward to it!
Excellent service.
by Audrey Head on 02/03/2023Shane Dobert was perfect, polite and professional. I was in and out in less than 1.5 hours. Clean and spacious waiting area.Awesome! Thanks so much for your positive feedback, Audrey. We're glad Shane made your service visit so efficient, and you were safely back on the road after a short wait. We hope to do it again some day but until then, we wish you the safest of travels!
Great work Mike
by Christopher on 01/29/2023Mike Carpenter was professional and had my car back to me at the time posted. Thankyou Mike, See ya next time 😊Christopher, thank you for sharing your 5-star review of Mike! We're happy Mike delivered a thorough and convenient service visit to get your vehicle safely back on the road in a timely manner. Call us up when Mike and the Lia Hyundai team may assist you again!
Much needed service
by Paul Oberting on 01/28/2023Had a couple problems with the car the night before so it really needed service right away. Car wouldn't start to get it over to Lia so I got AAA to get me going. Got there around 8:30 and was done by noon time. A lot of work done. Got… updates on the service while it was being done. Car has over 120,000 miles on it and it still seems to run good.Paul, we sincerely appreciate your trust in our service team, and your positive feedback let's them know to keep up the great work. Thank you! We hope to be of service to you again some day. Pleasant travels until then!
Super satisfied!
by Angelia on 01/27/2023I loved that Cassandra Storm made the process pleasant, quick and easy. She listened to what I wanted and told me what was available.Yay, that's great! Nothing means more to us than your total satisfaction, so thank you for stopping by to let us know how pleased you were with the accommodating dealership experience Cassandra provided for you. We hope you will choose Lia Hyundai for your automotive needs again some day!
Great service
by Charles on 01/22/2023True to their word.Thank you for your 5-star review, Charles! We're glad our service team performed your vehicle's services as promised to get your safely back on the road in a timely manner. Please call us if you have any other automotive needs that we may assist you with. It is always our pleasure!
Excellent Care of My Car
by Michael Hopkins on 01/21/2023Came in to get my left headlight lamp replaced, and get an oil change. They did both AND took care of a couple things I forgot about. Excellent service by Shane Dobert. Will come back, again!Michael, thank you for letting us know how satisfied you were with everything Shane took care of during your recent service visit. Nothing means more to us than your complete satisfaction, and we hope to make your next appointment just as superb!
Great time
by Mary Ann on 01/20/2023Brought my car in for service and Timothy Frank took care of us. Great service. Very friendly. He cares about his customers. He brought my car in so my mom didn't have to go out in the snow. We were in and out quickly. I was looking at… another car and he wanted to know how we made out.Hey, Mary Ann! Thanks so much for sharing positive feedback on your visit with Timothy. We're happy he took the time to provide a really accommodating visit for you and your mom. We hope to emulate this outstanding experience at your next appointment. We'll see you then!
Excellent dealership
by Joe OShea on 01/15/2023I have been a customer at this dealership for years and I’ve always been impressed by outstanding service and extremely positive attitude of the staff from service to sales. This is a dealership that I have always recommended to others… seeking a new vehicleSo nice to see this review from you, Joe! Thank you for stopping by to recognize the talents of our sales and service teams with the honor of your 5-star review. Feedback like this is very encouraging for all of us and we hope to continue to live up to the service expectations we have established so far. Thanks so much for choosing Lia Hyundai!
Oldguysrule77
by Oldguysrule77 on 01/14/2023Tim Frank is excellent. Courteous, thorough and most of all knowledgeable. One of the best service techs that I have dealt with in my 77 years.Fantastic! That's what we like to hear. We're glad Tim has become a dependable resource for your automotive service needs. He is truly an asset to our team. Please don't hesitate to call the next time Tim and the Lia Hyundai team may be of service to you. It is always our pleasure!
Satisfactory Service
by Gsquare on 01/11/2023Service attendant Mike Carpenter was extremely courteous and professional in attending to my needs. Everything was explained to me and he kept me informed of the progress of my service. Big hoorays for Mike.Awesome! Thank you for giving Mike full credit for the outstanding service experience he provided for you. We look forward to making your next appointment just as reliable.
Excellent Customer Service
by The Freemans on 01/09/2023Michael Carpenter was absolutely amazing!!! He is the definition of what excellent customer service looks like! It started with a friendly and warm welcome as I was scheduled for a service visit. He smiled, laughed and joked with my husband… and I and it was a pleasurable experience. Way to go Michael!!!!!! Lia needs to clone you!Hello, Freeman Family! Thanks for letting us know how happy you were with the service visit Michael provided for you. We're glad it was a pleasant one. Please give us a call whenever Michael and the team may assist you again!
Tire rotation
by Christopher on 12/24/2022Mike Carpenter rotated my tires Good job and on timeChristopher, your safety and satisfaction are our top priorities, so thanks for letting us know Mike got your tires rotated and had you safely back on the toad in a timely manner. We graciously look forward to serving you again. Thanks for choosing Lia Hyundai!
Larry Salisbury
by Julie on 12/23/2022I had a recall on my vehicle and Larry Salisbury was the person who checked me. Larry was really nice and very professional. I was checked in very quickly and the check out was even faster. Larry is an asset to Lia!Thanks so much, Julie! We really appreciate knowing Larry made your recall service visit so accommodating and convenient. Please feel free to reach out to us when we may serve you again. It is always our pleasure!
Wayne Hopwood is the go to man for your new vehicle.
by VA on 12/02/2022Wayne Hopwood goes above and beyond to make sure you are completely satisfied before you drive off in your new vehicle. He is a great salesman!VA, thanks for stopping by to share positive feedback on Wayne! We're delighted Wayne made sure you were well taken care of during your purchase experience. Congratulations on the new vehicle and best wishes to you on all of your upcoming travels!
Couldn’t be any better!
by Dani loves Hyundai on 11/16/2022First of all I’ve bought 2 cars at this dealership in the last 15 years and the only reason it wasn’t three was that I was living out of town. Lia and Hyundai stand by their cars and support their customers. I’ve had my current car 13… months and the only reason I had to bring it in was for inspection and it’s first service visit, less than 8K miles this year soooooo. Timothy Frank was awesome! At my door just after I drove into the garage bay. Quickly took my car back, told me what time it would be ready and showed me to the comfortable waiting area. My car was ready EXACTLY at the time he said it would be. Loved that my scheduled maintenance was included so I walked out of the shop in an hour for just the $10 inspection cost! I’ve had a 2002 Elantra, 2006 Sante Fe, 2015 Sonata and now a 2022 Elantra and I can’t imagine buying or leasing anything else!Dani, your delightful review just made our day! We could not have asked for a better endorsement of Timothy or of Lia Hyundai. We're honored by your loyalty and we hope to always provide you and your Hyundais with phenomenal service. Thanks for your thoughtful feedback!
Quality experience
by Ray Tassini on 11/10/2022Wayne Hopwood is the perfect sales person for people like us. He knew the car, asked the right questions, & explained options so we could understand. He made us feel comfortable through the entire process. In deciding between two similar… vehicles our comfort level with Wayne made the difference.Ray, thank you for sharing such a thoughtful review. We're pleased your experience with Wayne was so pleasant and your decision was that much easier to make because of him. The entire Lia team wants to wish you the most pleasant travels for years to come. And if we may ever be of service to you, we hope you won't hesitate to reach out. Thank you for choosing Lia Hyundai!
Ethical and reliable
by RC on 11/03/2022Mike Carpenter was so pleasant and helpful. I especially appreciate his careful explanations of the repairs my car needs.That's fantastic, RC! It's super important to us that our guests are given transparent information about their vehicle's condition in order to make informed decisions. We're glad Mike provided you with a helpful, accommodating experience. We hope to do it again some day, so please let us know whenever Mike and the team may assist you. Thank you for choosing Lia Hyundai!
Lia
by Crystal on 10/29/2022Everyone was nice, polite, and professional. The construction going on makes things a little awkward, but overall service is great!Crystal, thank you for your kind review and patience during a time of transition for Lia Hyundai! We're happy your service visit was still pleasant and thorough despite the inconvenient surroundings. We hope to make your next appointment even better. Thank you so much for choosing Lia Hyundai!
Front end fix oil change
by Van on 10/28/2022I was in and out fast with the workVan, thanks so much for your kind review of your service visit! Providing our guests and their vehicles with thorough, convenient service is very important to us, so we're glad your experience checked these boxes. We look forward to making your next appointment just as superb!
Excellent service
by Shakir Tariq on 10/19/2022I like your service stuff is very cooperativeThanks so much for the 5-star review, Shakir! We're delighted to hear about your excellent visit with us at Lia Hyundai. Your complete satisfaction means everything to us. We hope you'll come back and see us again some day!
Hyundai Tucson
Hyundai Santa Fe
Hyundai Palisade
Heidi, we could not have asked for a more glowing review of Faiz. It's obvious he made sure you were well taken care of. Congrats on your new Tucson! May your satisfaction grow over many happy travels!
by Lia Hyundai of Albany on 08/21/2025