Lia Hyundai of Albany
Customer Reviews of Lia Hyundai of Albany
Review type:
All in one day
Great time
by Mary Ann on 01/20/2023Brought my car in for service and Timothy Frank took care of us. Great service. Very friendly. He cares about his customers. He brought my car in so my mom didn't have to go out in the snow. We were in and out quickly. I was looking at… another car and he wanted to know how we made out.Hey, Mary Ann! Thanks so much for sharing positive feedback on your visit with Timothy. We're happy he took the time to provide a really accommodating visit for you and your mom. We hope to emulate this outstanding experience at your next appointment. We'll see you then!
Excellent dealership
by Joe OShea on 01/15/2023I have been a customer at this dealership for years and I’ve always been impressed by outstanding service and extremely positive attitude of the staff from service to sales. This is a dealership that I have always recommended to others… seeking a new vehicleSo nice to see this review from you, Joe! Thank you for stopping by to recognize the talents of our sales and service teams with the honor of your 5-star review. Feedback like this is very encouraging for all of us and we hope to continue to live up to the service expectations we have established so far. Thanks so much for choosing Lia Hyundai!
Oldguysrule77
by Oldguysrule77 on 01/14/2023Tim Frank is excellent. Courteous, thorough and most of all knowledgeable. One of the best service techs that I have dealt with in my 77 years.Fantastic! That's what we like to hear. We're glad Tim has become a dependable resource for your automotive service needs. He is truly an asset to our team. Please don't hesitate to call the next time Tim and the Lia Hyundai team may be of service to you. It is always our pleasure!
Satisfactory Service
by Gsquare on 01/11/2023Service attendant Mike Carpenter was extremely courteous and professional in attending to my needs. Everything was explained to me and he kept me informed of the progress of my service. Big hoorays for Mike.Awesome! Thank you for giving Mike full credit for the outstanding service experience he provided for you. We look forward to making your next appointment just as reliable.
Excellent Customer Service
by The Freemans on 01/09/2023Michael Carpenter was absolutely amazing!!! He is the definition of what excellent customer service looks like! It started with a friendly and warm welcome as I was scheduled for a service visit. He smiled, laughed and joked with my husband… and I and it was a pleasurable experience. Way to go Michael!!!!!! Lia needs to clone you!Hello, Freeman Family! Thanks for letting us know how happy you were with the service visit Michael provided for you. We're glad it was a pleasant one. Please give us a call whenever Michael and the team may assist you again!
Tire rotation
by Christopher on 12/24/2022Mike Carpenter rotated my tires Good job and on timeChristopher, your safety and satisfaction are our top priorities, so thanks for letting us know Mike got your tires rotated and had you safely back on the toad in a timely manner. We graciously look forward to serving you again. Thanks for choosing Lia Hyundai!
Larry Salisbury
by Julie on 12/23/2022I had a recall on my vehicle and Larry Salisbury was the person who checked me. Larry was really nice and very professional. I was checked in very quickly and the check out was even faster. Larry is an asset to Lia!Thanks so much, Julie! We really appreciate knowing Larry made your recall service visit so accommodating and convenient. Please feel free to reach out to us when we may serve you again. It is always our pleasure!
Wayne Hopwood is the go to man for your new vehicle.
by VA on 12/02/2022Wayne Hopwood goes above and beyond to make sure you are completely satisfied before you drive off in your new vehicle. He is a great salesman!VA, thanks for stopping by to share positive feedback on Wayne! We're delighted Wayne made sure you were well taken care of during your purchase experience. Congratulations on the new vehicle and best wishes to you on all of your upcoming travels!
Couldn’t be any better!
by Dani loves Hyundai on 11/16/2022First of all I’ve bought 2 cars at this dealership in the last 15 years and the only reason it wasn’t three was that I was living out of town. Lia and Hyundai stand by their cars and support their customers. I’ve had my current car 13… months and the only reason I had to bring it in was for inspection and it’s first service visit, less than 8K miles this year soooooo. Timothy Frank was awesome! At my door just after I drove into the garage bay. Quickly took my car back, told me what time it would be ready and showed me to the comfortable waiting area. My car was ready EXACTLY at the time he said it would be. Loved that my scheduled maintenance was included so I walked out of the shop in an hour for just the $10 inspection cost! I’ve had a 2002 Elantra, 2006 Sante Fe, 2015 Sonata and now a 2022 Elantra and I can’t imagine buying or leasing anything else!Dani, your delightful review just made our day! We could not have asked for a better endorsement of Timothy or of Lia Hyundai. We're honored by your loyalty and we hope to always provide you and your Hyundais with phenomenal service. Thanks for your thoughtful feedback!
Quality experience
by Ray Tassini on 11/10/2022Wayne Hopwood is the perfect sales person for people like us. He knew the car, asked the right questions, & explained options so we could understand. He made us feel comfortable through the entire process. In deciding between two similar… vehicles our comfort level with Wayne made the difference.Ray, thank you for sharing such a thoughtful review. We're pleased your experience with Wayne was so pleasant and your decision was that much easier to make because of him. The entire Lia team wants to wish you the most pleasant travels for years to come. And if we may ever be of service to you, we hope you won't hesitate to reach out. Thank you for choosing Lia Hyundai!
Ethical and reliable
by RC on 11/03/2022Mike Carpenter was so pleasant and helpful. I especially appreciate his careful explanations of the repairs my car needs.That's fantastic, RC! It's super important to us that our guests are given transparent information about their vehicle's condition in order to make informed decisions. We're glad Mike provided you with a helpful, accommodating experience. We hope to do it again some day, so please let us know whenever Mike and the team may assist you. Thank you for choosing Lia Hyundai!
Lia
by Crystal on 10/29/2022Everyone was nice, polite, and professional. The construction going on makes things a little awkward, but overall service is great!Crystal, thank you for your kind review and patience during a time of transition for Lia Hyundai! We're happy your service visit was still pleasant and thorough despite the inconvenient surroundings. We hope to make your next appointment even better. Thank you so much for choosing Lia Hyundai!
Front end fix oil change
by Van on 10/28/2022I was in and out fast with the workVan, thanks so much for your kind review of your service visit! Providing our guests and their vehicles with thorough, convenient service is very important to us, so we're glad your experience checked these boxes. We look forward to making your next appointment just as superb!
Excellent service
by Shakir Tariq on 10/19/2022I like your service stuff is very cooperativeThanks so much for the 5-star review, Shakir! We're delighted to hear about your excellent visit with us at Lia Hyundai. Your complete satisfaction means everything to us. We hope you'll come back and see us again some day!
Unresponsive
by A1984 on 10/08/2022They will be attentive in dealership but them will not respond or offer partial answers while you wait for pickup. I would never come here again.Thank you for your purchase at Lia Hyundai of Albany. I want to apologize about the miscommunication on our part and the lack of attentiveness to your questions. I would like to make this a better experience, please reach out to me, directly. We appreciate your business and look forward to serving you in the future. Haris Bhatti Hbhatti@liacars.com General Manager Lia Hyundai of Albany
Good fast service
by Van on 10/06/2022I was in and out with the job doneGreetings, Van! Thanks so much for your 5-star review. We are so pleased our service team provided you with a thorough visit that conveniently fit your schedule. We hope to do it again some day, so please give us a call whenever the team may be of assistance to you and your vehicles. See you then!
Very Satisfied
by AAA on 10/03/2022Lia on Central Ave, have been working with me since 2002, this is my second car. Love the service, love the knowledgeable and helpful staff. Timothy was very personable and kept me "in the loop" at all times.That's great news! Thanks so much for stopping by to share your wonderful review of Timothy and your service visit. Timothy will certainly be honored to have met with your approval. We sincerely appreciate doing business with you for the past two decades (wow!) and we look forward to continuing that relationship for many years to come. See you around!
Shane Dolbert got me into my service appointment quickly and politely
by Julieann on 09/26/2022Didn’t buy here but had service doneThanks so much, Julieann! We are sincerely grateful you stopped by to share your 5-star review of Shane! Shane will be honored to have earned your approval and confidence. We hope to see you again some day, so please don't be a stranger. Give us a call if ever there is an automotive question or concern we may help you with. Drive safe and take care!
Saturday at lia hyandai
by Beth on 09/25/2022I had an appointment for service on my car at 11am Saturday and I was quickly acknowledged when I walked in by Jocelyn and asked why I was there. She directed me yo the service waiting area where Shane Dobert helped check me in right away.… I needed new batteries for 2 key fobs which was no problem . The price was very reasonable! My car was ready within 1 1/2 hours as promised by Shane. Overall, the time went quick in the comfortable waiting area. Thanks !Beth, thanks so much for taking the time to share your positive feedback of Jocelyn, Shane, and our customer lounge! We are delighted that all met your needs and made for a pleasant, accommodating service appointment. We look forward to making your next appointment just as nice, so please don't hesitate to give us a call if there is anything we can ever help you with. Thanks again!
Great service
by Keith W on 09/14/2022Despite the construction and trailer for bathroom my vehicle was serviced in a reasonable amount of timeKeith, thank you for your 5-star review! We are so pleased to know your service appointment was an overall success. Your satisfaction means everything to us. We look forward to making your next appointment even better. Until then, drive safe and take care!
Helpful service advisors in a busy service department.
by Mike R on 08/10/2022During my most recent service appointment, Mike Carpenter. my service advisor, was super helpful and accomodating. I think that attitude starts at the top with Seth, the service department manager. Lia Hyundai has an all around great… service department.Mike, Thank you so much for your positive review! We are so glad that Mike and Seth provided you with top-notch service throughout your visit. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope to see you again the next time your vehicle is ready for service!
Hyundai Tucson
Hyundai Santa Fe
Hyundai IONIQ 5
Nothing means more to us than your satisfaction, so thank you for your awesome review of Mike! We're pleased he did everything he could to make sure your transaction was flawless. Congratulations! Best wishes for amazing travels in your new car!
by Lia Hyundai of Albany on 06/03/2025