Lexus of Route 10
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Customer Reviews of Lexus of Route 10
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Great Sales Service
by Jerjan on 05/03/2023My wife and I recently had the pleasure of visiting the Lexus of Route 10, in Whippany, NJ and leasing a brand new 2023 Lexus RX 350, and our experience was nothing short of exceptional. From start to finish, the team at the dealership went… above and beyond to make sure that our needs were met and that we were completely satisfied with the purchase. One of the standout members of the team was Duane Rose, the sales associate who worked with us throughout the process. Duane was incredibly friendly and professional, and he made us feel like valued customers from the moment we walked through the door. He listened carefully to our needs and preferences, and he worked diligently to find a car that met all of our criteria and fit within our budget. But Duane was just the beginning of the excellent service we received. Colin Lavery, the car technician, took the time to clearly explain all of the new features and functions of the RX 350, ensuring that we felt confident and comfortable driving it off the lot. Eric Camacho, the finance manager, was a pleasure to work with as well, making the document process quick and easy while still taking the time to answer all of our questions. There was no high pressure to purchase additional products. Overall, we would strongly recommend the Lexus of Route 10 dealership to anyone in the market for a new car. With a friendly, professional team that truly values their customers and provides exceptional service every step of the way, this dealership is truly a cut above the rest."BEST EXPERIENCE in 20+ years of auto buying - Thank you!"
by FSMENJ on 06/27/2020From start to finish Tammy DeBaro was simply THE BEST!!. I had originally leased a GS-F from another Lexus Dealership and my lease was coming to an end. With a growing family of 4, I was in the market for a bigger vehicle (GX). I… visited multiple dealerships in the tri-state area and none compared to the experience I had when initially contacting Lexus of Route 10! Tammy was very personable and took the time to find out everything I wanted and was looking for. During this time of crisis, I was not sure how this process would work, but Tammy made it all seamless. She was able to locate the exact exterior/interior color choice in another state (something my old dealer stated was not available anywhere on the east coast!). We worked out the numbers via phone/email and it was quite frankly the best experience in my 20+ years of car buying. Tammy assisted with transportation of the vehicle and within 3 days of filling out the credit application, our GX had arrived! Tammy was also a tremendous help in explaining and helping with my current lease return. Return of lease and taking delivery of my new GX took only about 30 minutes! No Hassle, easy in and out and 2-weeks in, we are enjoying our new GX! I would recommend anyone who is in the market to visit Lexus of RT10 and ask for Tammy! Thank you! - FTGreat experience buying another Lexus
by Rao_Family on 10/01/2018We just bought our 3rd Lexus RX. We were shopping for certified preowned vehicles and found a perfect one for our daughter. Working with Duke Synder was very easy, there was never any pressure to buy, he was very understanding of our needs… and patiently explained the choices and options. Once we purchased the vehicle, he worked with us to ensure we had the Registration papers and plates in time for our daughter could drive herself to college. Follow up and assistance by Duke and other staff at Lexus of Route 10 is great. Thank you so much, will definitely work with you in the future and recommend Duke and the dealership to our friends and family in the Tristate area.Best Employee of Lexus
by Patrick on 06/18/2018I have been a very loyal customer of Lexus for the last 15 years. However, due to the lack of designs and gasoline issue for GX460, I decided to try something new and leave Lexus last week. While in Lexus of Rt.10 to return my lease GX460,… Angela Malanga & John Crawford helped me with my return. They were both so kind and helpful even though I didn't bring them as business. With me were two girls that were very tired of waiting after coming from another dealership, when they came their faces immediately lit up after seeing all the cookies an candy! It's easy to say that they very much enjoyed the showroom in Lexus of Rt.10(but not enjoyed in another dealership)! I just wanted to drop a little Thank You for Angela, John & Lexus of Rt.10! After 15 years of being with Lexus, I have a very good feeling that I will return to Lexus in the near future. I will most definitely be looking for Angela to help me! THANK YOUBuyer beware scam dealership
by Deedee19 on 03/24/2018Received sales promotion offering pending trade in value and special financing along with gift card. When I arrived they proceeded to tell me that the pending trade in was not correct and there must have been an error. There was no special… financing and the gift card turned out to be a 20 percent off discount card to only select participants.Lexus of Route 10 - John Mottes
by motownpitney on 03/04/2018I leased a pre-owned Lexus in 2015 and my lease ends in August 2018. The service provided to me by this dealership during the term of my lease has been excellent. Today, I met with one of the Sales Consultants - John Mottes - John is an… excellent sales person. He is extremely knowledgeable and friendly. Given the fact that my lease is coming to an end, John went out of his way to explain all of my potential options that work best for me and answered all of my questions. He was honest and genuinely determined to help me figure out what I should do to continue driving a Lexus. If you are interested in driving a Lexus, I strongly recommend that you go to Lexus of Route 10 and ask for John Mottes to assist you in purchasing or leasing a car.Second Lexus, Not my Last!
by Hafner1 on 02/23/2018updated 02/28/2018Just leased my second Lexus. I went with the 2018 Lexus ES350 this time around instead of another IS. We worked with the same salesperson as my first Lexus, Michael Lioi. He's a great guy! Friendly, Informative, helpful and so… patient. This may be my second Lexus, but it certainly will not be my last, and definitely will go back to Michael. Thanks Mike!Second Lexus, Not my Last!
by Hafner1 on 02/23/2018Just leased my second Lexus. I went with the 2018 Lexus ES350 this time around instead of another IS. We worked with the same salesperson as my first Lexus, Michael Lioi. He's a great guy! Friendly, Informative, helpful and so… patient. This may be my second Lexus, but it certainly will not be my last, and definitely will go back to Michael. Thanks Mike!Super friendly people !!!
by sumaliyev on 02/14/2018in the last week Super friendly people, very professional. Special thanks to Ed and Julia RadulicRosemarie went above and beyond
by antoineb92 on 09/24/2017I had a first-rate experience while shopping for a new car with Rosemarie at Lexus of Route 10. Not only was she completely professional and personable, but she was also patient, kind, and understanding of exactly what I was looking for in… a new vehicle. I arrived at the dealership 30 minutes before it closed to browse the SUV selection and asked if it would be too late to test drive. She insisted without hesitation, even though it would mean that she would have to stay past closing. This level of customer service resulted in my falling in love with the Lexus NX 200T. I am more than pleased and appreciative of the time she gave me and also for the whole team's cooperation throughout the entire transaction. After my 36 month lease is up, you can bet I will be looking for Rosemarie. A+!Wonderful service
by jeroldchao on 09/08/2017Rosemarie was very helpful with putting us into a new GX460. We went in thinking we were just going to get information and test drive, but we loved the vehicle, dealership, and service, so we decided to go with it. Looking forward to… establishing a good relationship with Rosemarie and Lexus of Route 10 with their exceptional service in the years to come.Love this dealership!
by Susan55 on 04/24/2017Everyone was very friendly and very accommodating. Our salesperson Christa and the financial person were great and very nice and they even stayed after closing to help us. The car was prepped and all ready to go very quickly. I can't say… enough how impressed I was with the whole experience.Great sales experience
by lexus200 on 02/25/2017I leased a Lexus N200T and it was a pleasurable experience. The staff was great and our sales lady Rose Marie, sales managers Frank and finance guy Justin were very friendly and provided exceptional customer service. I will be highly… recommending this dealership to family and friends.Best Car Sales Experience
by lacough on 09/16/2016I want to give a huge shout out to Phil Meola at Lexus of Rt. 10 in Whippany New Jersey. I was recently shopping for a Certified Pre Owned Gs350, and my search led me to this dealership. They had the car I was looking for, with super low… miles. Being from Long Island, it was not easy for me to get to the dealership, but that did not stop us from working very well. Phil took the time to understand what I was looking for, and them went the extra mile by emailing me ALL of the details of the car I was going to lease, including photos (Car had just come in, had not been even photographed yet). He actually knew the history of the car (outside of the Carfax) and was a true joy to work with. When it came down to pricing, Phil could also not be beat. He worked quickly to give me a very fair price on the car, and even went back to negotiate on my behalf when I continued to push. Not once did he try to push me around, pressure me, or anything of the sort. A true craftsman in his profession. We actually started the process of putting the deal together, trading all required information so delivery would be swift and easy. The next day, I actually decided NOT to purchase the car. I decided to keep my perfectly fine car for a while longer. Now, it had nothing to do with Phil, the actual car or anything from the dealer, it had to do with personal circumstance. When I called Phil to tell him, He was EXTREMELY understanding, and did NOT ONCE try to convince me to take the car anyway. THIS is what puts Phil Meola of Rt. 10 Lexus OVER THE TOP. While I have not yet purchased a Lexus, he has gained me as a potential future customer. He will be my first call when the time is right. Phil, thank you again! DAveBest feeling ever
by Ghrican on 07/10/2016They made you feel so welcomed regardless if the new your credit score I told them what I wanted and they work it all out no pressure courtesy at the highest they explained everything no matter how simple the quyExcellent experience
by KarenKaren on 07/09/2016First class operation from the start. There's an impressive sincerity in the buildingBest salesman ever!
by ledwks1 on 06/19/2016Fantastic service from the moment I spoke to Steve and Nick on the phone. I live an hour away and did not want to waste my time if I could not get the deal I wanted! They did not play the run around sales game with me and treated me with… respect! Outstanding customer service when I arrived. They made the sale because they did not treat me like I was just another commission or a female who did not know how to do her research. I looked at a few dealerships, even locally but this was by far the best one! I would recommend you bring your business to them, classy and kind people.Overall awesome experience!
by Danielle0718 on 06/19/2016I, along with most people, usually dread dealerships. I however, had an absolutely amazing experience at Lexus of Route 10! So friendly, professional and thorough. I would highly recommend this dealership as a whole and would especially… recommend asking for Jon Crawford. I have never had such a quick and easy experience. I have a beautiful 2016 Lexus, I originally called for an older model... Assuming based on my needs that I wouldn't be able to afford a 2016, but I was wrong! I took a beautiful 2016 White Lexus is300 home today! I will definitely be recommending everyone I know here! Everyone was a pleasure to deal with, finance department was painless. Adam helped me set everything up and customize the car to my needs! Awesome awesome awesome!!!RC 300 F Sport
by chipper17 on 06/02/2016I can't recommend Lexus of Route 10 highly enough!!! My salesman, Jon Crawford . the BEST I never closed a deal quicker!! The whole experience from "start to finish" was 1st Rate!! If you are in the market for a Lexus Make this your one… & only stop!! No other dealership can come close!!! "Chip" CastnerExcellent Customer Service
by nyumar36 on 05/30/2016Brett Kalish is an exceptional dealer.. Excellent customer service from beginning to end, honest, and reliable.Great Experience
by MAFAZZIO on 05/29/2016I felt so comfortable at this dealership from the day I started looking at a replacement vehicle for my wife. Everyone was so friendly and hospitable! Thanks to Brett, Steve, Tony and Tyler!
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