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Customer Reviews of Paul Miller BMW

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373 reviews
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  • Excellent job

    5 out of 5 starsby Jason on 01/07/2020

    Ryan and his team were excellent. I leased a new x7 in Freeport and had issues with the third row seat not going down. The team got me in immediately, got the parts and replaced the seats. What an amazing experience! Thanks to all at Paul Miller service department. Now i can enjoy my new car.
  • Excellent Service

    5 out of 5 starsby BC on 01/03/2020

    Consistently receive excellent communication and service. Ken is an excellent advisor.
  • Review of Dealership

    5 out of 5 starsby vvallo on 01/02/2020

    Good dealership to work with. I only wish they were more flexible of their selling price. I am also waiting to hear back from the regarding a tire repair I paid for out of pocket. The driver rear tire was losing a lot of air and the TPM, even before the purchase, was showing a problem with at least one of their tires. Hoping to be reimbursed on this unexpected expense.
  • My 530 xi

    5 out of 5 starsby Essam on 12/20/2019

    I had overheating problem I towed my car to the dealership to be diagnosed and the service writer Ken was very knowledgeable about the issue they did not have a loaner car so he ordered Lyft for me .
  • Excellent Sales & Support Staff Experience

    5 out of 5 starsby Kap on 12/04/2019

    From sales to finance, I was treated royally! It was a smooth, easy process to order the car and pick it up. Friendly and efficient personnel. I highly recommend this dealership!
  • Good Work

    5 out of 5 starsby Azrafi on 11/18/2019
    updated 11/25/2019

    Service adviser Bob is very professional. He honor ans respect the customer. Try to do his best as always.
  • Paul Miller BMW

    5 out of 5 starsby Jeanne on 11/12/2019
    updated 11/20/2019

    Alex was very professional and courteous. He presented everything pertinent to obtaining my current lease.Very pleased!
  • Paul Miller BMW

    5 out of 5 starsby Jeanne on 11/12/2019

    Alex was very professional and courteous. He presented everything pertinent to obtaining my current lease.Very pleased!
  • Great service!

    5 out of 5 starsby DaisyKay on 11/06/2019

    The service here is exceptional. I would definitely recommend to friends and family. It's the best dealership in Wayne. My family has been going here for years because of the great, reliable service.
  • Good job

    5 out of 5 starsby ES on 10/29/2019
    updated 11/05/2019

    Good team; easy to work with.
  • Above and Beyond

    5 out of 5 starsby Anthony_Vaccaro on 11/04/2019

    The level of service I received from Paul Miller was in a league all by itself. My sales adviser, Jimmy Jones was incredible throughout the process and I cannot recommend them enough.
  • Nj

    5 out of 5 starsby Marlon on 10/24/2019
    updated 10/31/2019

    Love the people at this dealership very courteous and friendly
  • Satisfied Customer

    4 out of 5 starsby WendyG on 10/28/2019

    I’m very pleased with the customer service experience, specially the professionalism of Mr. Luis Morisete. I would recommend more attention to detail when delivering the cars, to ensure the accuracy of car accessories. My BMW is lacking the Smart Control Key and Floor Mats.
  • Brakes

    5 out of 5 starsby Brakes on 10/09/2019

    The service went well. Very efficient.
  • Great car, but some issues

    4 out of 5 starsby KevinL on 09/30/2019

    The experience I had was overall great and satisfactory, but I felt like there were some minor issues that could've been fixed easily. My salesman was Tyler who was amazing, made the experience very fast and simple. The used 429i I got is also an amazing car but I noticed some issues while driving it around. On the highway when I would go above 75mph, I noticed a subtle shake. I then checked out my tire pressures and they were over inflated. Three tires were at 38 psi and the driver side front tire was at 45 psi. I corrected the tire pressures and the shake is still there, problem just needs a simple tire balancing. Although this was a used car, checking the tire pressure and balancing should be a simple check before selling it to a customer. All in all, my experience was great, but not perfect.
  • Amazing Service

    5 out of 5 starsby Paula on 09/23/2019
    updated 09/30/2019

    The service at Paul Miller BMW is always the best, you are in and out in less than 10 min
  • annual service

    5 out of 5 starsby Fred on 09/22/2019

    Everything went smoothly.
  • Awesome service

    5 out of 5 starsby Mario on 09/22/2019

    Paul Miller BMW service has been outstanding for all the many years I have been with them. Make the inconvenience so much less inconvenient
  • BMW X1

    5 out of 5 starsby Dan on 09/06/2019

    Very satisfied with purchase. Both Alex the salesman and the finance person were easy to deal with.
  • Fast

    5 out of 5 starsby Ricardo on 08/19/2019

    Fast service
  • Great Experience!

    5 out of 5 starsby ks14 on 07/25/2019

    Fast and friendly service!!

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