Springfield Acura
Customer Reviews of Springfield Acura
Review type:
It was a pleasure!
by richardrdx on 11/01/2017Pleasure to work with! Essam was responsive, easy going, and accommodating to my needs as a customer.Better than other dealer I used in the past
by maryann7 on 10/28/2017Rich is great. This is my 5th MDX-3rd blue one. Everyone is very helpful! Loaner car when you need service. Much better than the dealer I used before.honest salesman
by urvee16 on 10/23/2017Jean has been upfront from day 1. Negotiating on our behalf with his managers to give me the best deal and pulling everything to feel us more confortable in terms of personal budget. Will be more than happy to forward and recommend to… friends and family to have a great experience.Ill be back in three years
by giselle2017 on 10/23/2017This is my second car I bought from Jean. Jean once again gave me a good deal and Im really happy with what I got!!! Ill be back in 3 years. Thank you!!!Great time
by johnmdx on 10/04/2017updated 10/19/2017Had a good time going through the process of trading in and purchasing a new MDX with Richs assistance. Also glad I spoke to Bill UPDATE:For the first 2 weeks all was fine and I'm enjoying the new MDX we bought. Earlier this week I… received a letter from the bank that was providing my loan. Initially it was Honda Finance of America and a few days later found out that changed it to another bank. The insurance company had to tell me because the dealership had to contact them to make the new change on the documentation. So when I saw the rate of 4.9%, I couldn't believe it. Acura has been running an incentive of 1.9 and 2.9 % to those that qualify for less than 36 months and greater for each rate. Rich, the salesman said it shouldn't be a problem for the dealership to match the Acura rates, but I was wrong. Funny thing is that I know someone that purchased a new vehicle from them and they did get the Acura rate. I called the finance Dept and spoke to Jeff multiple times over the past few days. He told me he wasn't aware of them offering that rate. If Acura has it posted on their website and this dealer offered it in the past, why shouldn't they honor it now ? Well because they can add 2 % more that's why. Jeff was supposed to call me back and never did. I finally called him and he told me he had the answer for me, there was nothing I could do and I was stuck with that rate. At this point I blame myself for not having them show me the rate. He said it was in the contract, but even today I was not able to find it. Why would they offer higher rates, when Acura is offering better ones for those that qualify. So there is something I can do and the first thing is to let others know of my bad experience and hope it doesn't happen to anyone else. I also reached out to the bank and was able to negotiate a better rate with them. I have contacted Acura US Corporate office and plan on documenting to them of how Jeff, the shyster and the dealership can be misleading. Lastly, I also intend in sending a complaint to the Better Business Bureau, but I don't think it's going to help their already 1 star rating. So be careful !!Disappointed Sales Experience
by kitblue on 10/07/2017I leased 2018 TLX from Springfield Acura in Sept 2017. From pricing perspective, they were very competitive, but that is about all I can say positive about them. My purchase experience was much worse than other Acura dealership - bait &… switch for trade-in value, offered "expired" lease program which forced us to pick another car, and sales manager (not sales rep) did not even come out and say hi. Few days after the purchase, they contacted for how my shopping experience was, and I mentioned the above issues I had. They tried to offer me 2 free scheduled maintenance service (for positive review on Acura Survey), but I really do not want to deal with this dealership any more. If you want to establish a long-term relationship with car dealership, this is definitely not a place.Great Experience At SpringfieldAcura
by ShabbirMdx on 09/26/2017The Great Deal, Essam did was really a great buy. I was just looking for a car and was not ready to buy but this guy convince me to buy and gave me a good deal and told me about all the features of Mdx . I' m glad to see him. Thanks Again!Hello Shabbir, We do what we can to help our clients find great deals on our vehicles, and we're glad to hear that Essam did just that. We'll be sure to pass the compliments along. We appreciate you taking the time to leave us your feedback. Please don't hesitate to contact us if you need anything. Kind regards, Acura Client Care Team, reviews@springfieldacura.com
Great Experience At SpringfieldAcura
by BeyerMdx on 09/26/2017Thank you for the knowledgeable, helpful, efficient service! Anthony, Ken and Carlos were awesome and I'm excited to drive my new Mdx!Hi Beyer, We're glad to hear that Anthony, Ken, and Carlos helped you get into your new MDX! Thank you for the kind review. Please let us know if you need anything. Best, Acura Client Care Team, reviews@springfieldacura.com
VERY NICE EXPERIENCES
by AnneRdx on 09/22/2017This is my 4th Acura through this dealership. Richard has always made the leasing experience very easy and hassle free. Richard is a great salesperson a true asset to the dealership.Hello Anne, We're so happy to hear about how your visit at our dealership went great. We always try to make sure that you have a smooth and fast car buying experience. Please feel free to contact us if you need anything else. Sincerely, Springfield Acura Client Care.
Awesome Job
by NicoleRdx on 09/05/2017updated 09/22/2017Richard was awesome very professional and helpful. He explained every process and step. Wonderful experiences.Hi Nicole, We know that buying a car is a big investment, so we do all we can to be helpful and ensure that our clients' questions are addressed. Thank you for letting us know that Richard did just that during your visit to our dealership. Please let us know if you need anything. Best wishes, Acura Client Care Team, reviews@springfieldacura.com
VERY HELPFUL EXPERIENCES
by StacyRdx on 09/12/2017Anthony Bruce came in on his day off to sell us the car. We inquired about on the website. He went above and beyond and we are proud Acura owners now!! Thanks Again!!Hi Stacy, We are so glad you had a great visit to our dealership. We aren't afraid to go above and beyond for our customers and Anthony clearly shows this. We'll also be sure to let him know how much you appreciate his hard work. Please let us know if there is anything else you need. Sincerely, Springfield Acura Client Care
recent service for RDX
by Rivera on 08/18/2017updated 09/11/2017Have owned my Acura for the past 6 years, and have always experienced excellent service at the springfield dealership. The staff from sales, service and reception area have always been professional and very pleasant. The work was very good.… Most recently have dealt with Matt Hoff, and Jamie in the past, who was very helpful and knowledgeable, and had always returned my calls in a very timely manner.Great Customer Service
by MarilynIlx on 09/05/2017Carlos was very thorough and worked hard to get the price, I wanted. Definitely would recommend him in the future. Thanks again!Hi Marilyn, We're glad to hear that Carlos went above and beyond to ensure that you were able to buy a vehicle on our lot. We'll be sure to share the recommendation with him. Thank you for your kind words and please let us know if you need anything. Best, Acura Client Care Team reviews@springfieldacura.com
Very Professional
by LisaRdx on 08/29/2017Today, Monday, August 28th, I Thought that I was turning my 2015 Rdx, but because of Jean and Adam how professional, polite and courteous they were. I decided to stay with Acura and lease a new vehicle. They are great, thanks again!Hi Lisa, We appreciate you taking the time to leave us this positive feedback. We strive to build lasting relationships with our customers, so thank you for letting us know that Jean and Adam did just that. We hope you're enjoying your new vehicle. Please let us know if you need anything. Kind regards, Acura Client Care Team reviews@springfieldacura.com
Wonderful Experience at Springfield Acura!
by ReenaTlx on 08/28/2017Ibrahim was very helpful and thorough during the entire process. The entire staff at Springfield Acura, including the GSM Bill were excellent to work with. Truly great experience overall.Hey there! Thank you for taking the time to leave us this great feedback! We're glad to have your recommendation and will be sure to let Ibrahim and Bill know what wonderful jobs they did. Please don't hesitate to contact us if you need anything. Best wishes, Acura Client Care Team reviews@springfieldacura.com
Excellent Experiences At Springfield Acura
by JosephMdx on 08/28/2017Ibrahim provide awesome service. This is my 3rd Mdx, from Ibrahim whom is client centered and excellent.Here at Springfield Acura, we stress the importance of client satisfaction and it's great to hear that Ibrahim showed you outstanding service. We appreciate the 5-star review. Please let us know if you need anything. Kind regards, Acura Client Care Team reviews@springfieldacura.com
Excellent Services
by MattMDx on 08/21/2017Had a fantastic experience leasing a new 2017 Mdx. Jean was extremely helpful and transparent when negotiating an deal . Building a long term business relationships.Great Experience At SpringfieldAcura
by PatriciaRdx on 08/11/2017updated 08/18/2017Carlos Lasso worked with us last week and was informative and worked his hardest to make me comfortable. Unfortunately he's off therefore I couldn't work with him. I had the pleasure of working with Jean Brea. He was awesome. He took his… time, worked hard to ensure we were comfortable and got us a deal were comfortable with. Thanks Springfield Acura!Good job at Springfield Acura
by JulieMdx on 08/11/2017updated 08/18/2017Richard did a great job showing all the features of the Acura Mdx on the test drive. He was very knowledgeable on the car and all its features.Great Service
by KevinMdx on 08/14/2017I was very pleased with the service provided. Ibrahim was very polite and understanding. Good explanation of vehicle and features.Hi Kevin, We aim to provide our customers with helpful and professional service, so thank you for letting us know that Ibrahim did just that. Thank you for the kudos, and we'll be sure to pass the kind review along. Please let us know if you need anything. Best, Acura Client Care Team reviews@springfieldacura.com
Great Experience At SpringfieldAcura
by JaniceTlx on 08/12/2017Richard is an great salesman, who is very knowledgeable. I love dealing with Richard, thanks again.Hi Janice, We appreciate these kind words about Richard and your visit to our dealership. We hope to see you again in the future. Please let us know if you need anything. Kind regards, Acura Client Care Team reviews@springfieldacura.com
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- English
- Spanish
Two weeks ago I purchased a new 2017 MDX Tech from them. Thought everything was fine until about earlier this week when I received an email from the bank with my loan information. I checked my contract and did not see the loan rate mentioned anywhere and called Jeff at the finance dept. He said he would check and get back to me. Acura is offering 1.9 and 2.9 rates for financing for qualified members and when I was at the leadership mentioned that to Rich, the salesman. He said it should be available and that was the end of that conversation. The bank's letter said the rate was 4.9%, I was in total shock. Why wouldn't they honor the rate Acura/Honda was providing. I called Jeff the finance manager there and he said he would get back to me. Two days went by and he never called, I called him again and then he said he found the information he was looking for. He pretty much told me that was the rate and I was out of luck and couldn't do anything about it. But Jeff is wrong I can do something about it, I can write this review and let others know not to trust this shyster and to be careful, even thought they may tell you one thing, it may be something else. Why would a dealer not offer lower rates especially if that's something that's offered by Acura/Honda ? The other thing I did was reach out to the bank that has the loan and negotiate a better rate. They wanted my business and were willing go down to 2.9%. But why did I need to do the leg work to get that done, it should have been done by this dealership. And lastly I plan on letting Acura and Honda US Corporate office know of how this dealership presides as well as the Better Business Bureau. Springfield Acura already has a 1 start rating there, so I can't go any lower. I'm not surprised ! I have reached out to Edmunds to have original review and comments retracted, but they suggested adding an addendum to let people know of my experience.
by johnmdx1 on 10/18/2017