Springfield Acura

Had a good time going through the process of trading in and purchasing a new MDX with Rich’s assistance. Also glad I spoke to Bill UPDATE:For the first 2 weeks all was fine and I'm enjoying the new MDX we bought. Earlier this week I received a letter from the bank that was providing my loan. Initially it was Honda Finance of America and a few days later found out that changed it to another bank. The insurance company had to tell me because the dealership had to contact them to make the new change on the documentation. So when I saw the rate of 4.9%, I couldn't believe it. Acura has been running an incentive of 1.9 and 2.9 % to those that qualify for less than 36 months and greater for each rate. Rich, the salesman said it shouldn't be a problem for the dealership to match the Acura rates, but I was wrong. Funny thing is that I know someone that purchased a new vehicle from them and they did get the Acura rate. I called the finance Dept and spoke to Jeff multiple times over the past few days. He told me he wasn't aware of them offering that rate. If Acura has it posted on their website and this dealer offered it in the past, why shouldn't they honor it now ? Well because they can add 2 % more that's why. Jeff was supposed to call me back and never did. I finally called him and he told me he had the answer for me, there was nothing I could do and I was stuck with that rate. At this point I blame myself for not having them show me the rate. He said it was in the contract, but even today I was not able to find it. Why would they offer higher rates, when Acura is offering better ones for those that qualify. So there is something I can do and the first thing is to let others know of my bad experience and hope it doesn't happen to anyone else. I also reached out to the bank and was able to negotiate a better rate with them. I have contacted Acura US Corporate office and plan on documenting to them of how Jeff, the shyster and the dealership can be misleading. Lastly, I also intend in sending a complaint to the Better Business Bureau, but I don't think it's going to help their already 1 star rating. So be careful !!