BMW of Springfield
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Customer Reviews of BMW of Springfield
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18 sales reviews
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LOW BALLING, BAIT AND SWITCH.
by Mei on 03/12/2019Please AVOID this BMW dealer at all cost. LOW BALLING, BAIT AND SWITCH. Me and my family just went there to buy a new 2019 BMW X3. We already AGREE on OTD price through email. However, when we are in there, the dealer Bryant Bustemente show… us a 300 mileage x3 car and said it's a new car. We ask if there's a new one with lower mileage and then he shows us a new one with the same exact features. After that, we are good to buy but then he increase the price, different from email price, and said it's his mistake and computer mistake when sending the email. At this time, we are not stupid. We are unhappy and assumes this stupid dealership never commit to his promise and lie to consumers.Questionable honesty, unkept promises and cheap repairs
by TufGong on 07/25/2018My experience dealing with BMW of Springfield was marred by several occurrences. First, an attempt to buy my car kept in excellent condition WELL BELOW its market value. To justify the extremely low trade-in value it initially offered,… the dealership used the argument that car wholesalers were not interested in my car, due to reported damage (some guy had reversed into my parked car at a youth soccer game). When I refused to trade in my car at that price, the manager eventually claimed that he had convinced a wholesaler to buy the car at a better price. Just days after buying my car, however, the dealership itself listed it for almost $5,000 above the final trade-in price, with NO mention of the damage in the listing. Second, a string of statements and representations by the salesperson, which were later contradicted by the manager, or simply retracted, called the dealership's honesty and integrity into question. I would NOT buy from that dealership again. Did I mention that it took three attempts before the service department could professionally repair preexisting damage on the wheels of the car they sold me?Awesome Experience
by emailofjudyf on 02/04/2017Showed up at 7:30 pm drove away at 9:30 pm Vlad did everything necessary to create a deal that was perfect for us. Even filled the car for us on the way home.Mr Ed Hamd
by rinaldii28 on 01/26/2017I purchased a beautiful 2009 acura tl sh-awd from bmmotorsports i am very happy to say that this was a very smooth transaction the the person who assisted me was mr Ed Hamd. Staff was very friendly and they had a coffee machine that was my… best friend (: thank you guys for a great experience i will definitely return to purchase another vehicle from bmmotorsports i will recommend to friends and family you guys have a customer for lifeFalse advertisement
by cigarroc on 01/13/2017I won a contest at this dealership showed up and never received my gift called a couple times and was told that it's going to be in the mail going on 4 weeks and never received it and if you can't trust them with that how can you trust them… with buying a car from them I am a business owner myself and I would never do that to any of my customers but I will tell my customers about this and do not go to that car dealershipThank you for bringing this issue to our attention. We apologize you have not received your gift card in the mail yet. We take pride in making sure our promises are kept. We would like to discuss this matter with you further. Please contact Brad Vaill at 973-319-7900 at your earliest convenience. We truly do appreciate your business, and look forward to speaking with you soon.
Best car buying experience ever!
by pegeen66 on 01/04/2017No high pressure sales. Treated with respect. Highly recommend and will be back in the future. Thank you Vlad for helping my nephew get into a great car!We are so glad to hear that your experience with us was a great one! We appreciate you taking the time to tell us about it, and we hope to see you back in here again soon!
Awesome cars, friendly and knowledgeable stuff! Highly recommended!
by onys1111 on 01/03/2017My name is Artem, recently I went to "BM motor cars" I was looking for a pick up truck and salesman Greg helped me find what I was looking for, for a decent price , and want to tell you - if you looking for a great deal, clean and reliable… cars, thats a place to buy! Highly recommend!!! on the top of that, you will deal with a friendly stuff!Great dealer
by Sergesh on 12/12/2016Vlad was outstanding. Very professional and courteous. I bought a 2009 Porsche Cayenne and could not be happier. Thank you, will definitely be back.Hi, thanks so much for the kind rating and feedback! Vlad is a huge asset to our team, and we're glad he helped you find the perfect Porsche. We're looking forward to your next visit!
Levan Goderdzishvili
by Jmcdylans on 11/19/2016updated 11/28/2016I had called about a 2002 dodge Durango r/t and Levan Goderdzishvili was nothing but helpful thru the whole process. I had came in the next day and purchased the vehicle with no aggregation and great customer service. Thank youExcellent service
by mast3rs on 11/17/2016Thank you Ed Hamd for your excellent service and trying your best to get me the best dealWe appreciate your kind feedback! We are glad to read that Ed helped give you a great experience during your recent visit. Thanks for coming in!
2013 Honda Accord buying experience
by Thuyvo112388 on 10/11/2016From start to end of the transaction, Mike been very helpful, informative and very professional. The car is clean and very well prep. We had a good experience here , will definitely recommend this dealership to friends and family.I love this place
by Smitty112 on 09/25/2016I'd like to thank Vlad and the team at BM Motors! That was the easiest and best car shopping ever.Theyou made finding a car very easy and comfortable. I'd definitely recommend them to anyone looking for a car or truck. Their selection is… the greatest. Thank you guys.Happy car shopping at BM Motirs
by KevinGrimes on 09/24/2016My experience at BM Motors was a good one. My sales person Rob was friendly and not pushy. The price of my car was negotiable and Rob made my wife happy the day she test drove and later picked up the car with red ribbon decorations.… Nice touch. Happy wife happy life for me.Michael Kozak
by CamColeman on 09/20/2016Michael Kozak was great. This was my first time buying a car and he was very patient, took the time to work with me and provide knowledge about financing a car and didn't stop until he got me in the car I wanted. He's also a man of his word… I told him when I set the appointment I had to be out of the dealership by a certain time for work and he honored that. It was a pleasure doing business here Michael made sure I left satisfied and everyone else there pitched in to do whatever it took to make sure of that.Great Experience
by TkiyiaEvans on 09/20/2016I had a really great experience here at BM Motors Cars. My sales rep Ed, made sure my brother in law and I left with the cars we wanted. Great Cars and Great employees!The best in town
by Igor_markov on 06/10/2016updated 06/20/2016I came to BM MOTORS to look for a pre owned Car with a certain budget. I had the pleasure to work with Vlad he recommended me a car that matched my budget and my style , he got me in to a certified pre owned Lexus for an amazing deal and I… love it. Would recommend all my family and friends to BM motors ask for Vlad or Mickey .worst nightmare
by jaylove_112501 on 06/14/2016this dealer is the worst dealer to go to buy a car the owner is [non-permissible content removed] and the service manager is another [non-permissible content removed] that doesn't know how to treat customer I bought a used car and the same… day I had to come back to get car serviced and they gave a hard time but when they were trying to get me to buy the car they were nice until I signed and got the car. DO NOT GO TO THIS DEALER I GURANTEE YOU WILL REGRET IT they are horrible then I went a week later to get car serviced again and they told me I needed new brakes, sensors and rotors and try to charge %589 that my warranthy doesn't coerbest sales man
by Dorahnyaks on 05/31/2016I just would like to leave a very genuine review about my experience buying a used car from bmmotors . Robert is the best sales person we have ever met his upbeat spirit made us drive from Maryland to New Jersey right after he picked up our… phone call and at the end of the day We were very glad we drove that far . Our new used car is worth it. Thank you Robert !!
About our dealership
Thank you so much for the kind words, we are thrilled that Ed and the rest of our staff was a great help in your car buying experience! We're glad that you got good use out of our coffee machine, it's one of our favorites too! Enjoy your new car, and we'll look forward to seeing you back at the dealership in the future. Thanks again for your business!
by bradvaill on 01/30/2017