Paul Miller Subaru
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Customer Reviews of Paul Miller Subaru
Review type:
Awaiting vehicle
by Apple on 04/29/2025
They sent me paperwork that wasn’t filled out expecting me to sign it! Just to explain this: What I’m saying is I could’ve signed it and they could fill out/in whatever they wanted when they received it back, making it look like I approved… it!
I asked for different policies explaining their warranties and never received them, but did receive the page that said 6 of 6 to sign off that I agree with them and accepted them! I have requested the other five pages and still have yet to hear back on what I’m actually signing for!
Communication has been beyond horrible!!
I had an added $400 anti-theft policy on my buyers agreement or buyers contract when I received it to sign! I don’t recall asking for it, nor why I would ask for it!
It appeared they charged me Sales Tax not only on their buyers agreement, but also on my Title and Registration Application, so in other words “Charged Double Taxes!!”
This is just a handful of the dozens of errors I found in the paperwork that was sent to me!!
Update April 2025:
Awaiting vehicle purchased
396 reviews
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Paul Miller, you won't be sorry
by Deluxeruss on 07/18/2016I have worked with a number of Subaru dealers over the years (some in Morris County and some in southern Florida). No question about it. Paul Miller has them all beat. Maybe because of Randy Grote, but he made my last two purchases very… easy and hassle free. If you are in the market for a new vehicle make sure you stop by Paul Miller and speak to Randy. No pressure, no double teaming with salesman ages. You won't be disappointed!Happy with new Legacy
by hyoungshik on 07/11/2016Their quote was the lowest upfront, no hassles, no bait and switch. I would deal with them againGood service
by hyoungshik on 07/11/2016Very happy with the fog light installation. Staff was great, bagels and coffee in lounge were nice.Forrester recall and maintenance
by Sopheebs on 06/30/2016updated 07/08/2016Great experience from start to finish. Especially appreciated the shuttle service back and forth so didn't have to sit and wait for 2 hours! Wonderful!THE ABSOLUTE BEST EXPERIENCE!!!
by TRAMARMIL on 06/29/2016updated 07/08/2016I am so happy that I took the advice of a family friend and went to Paul Miller Subaru. I have never been more satisfied with leaving a car dealership than I was on this trip. I needed a used car for my son after his was totaled a few… weeks prior. Ron, the sales manager, made sure all of my needs were met and worked extremely hard to make sure I had a car payment that was doable for my budget. I was treated with kindness and professionalism. Ron, along with Jared, made sure my family and I were happy.Express Oil Change
by rjapmc1 on 07/08/2016Quick and painlessMaintenance
by Forester2016 on 06/29/2016my repair appt. was handled swiftly and competently. My thanks to Vanessa and the excellent staff she assigned to remedy my problem. I will definitely continue to have my maintenance and repairs completed at this dealership.Great service experience
by MarFran on 06/22/2016Performed regular 15,000 mile service and alerted me to a tire problem. Servicing was completed as promised. Polite, efficient and friendly service managers.Very pleased, with one exception
by Hejboonton on 06/22/2016I was not shown the additional dealer warranty options until in the midst of signing the many forms to complete the purchase. As I was already set upon the final price, I didn't choose to add either of the three options. Had I the… opportunity to read and Felecia upon them, I might have chosen one. I can now only hope I made the correct decision, banking on the fine reputation of Subaru's Forester to not develop a sudden problem when the original 3-year, 30,000 warranty expires next week. Don't know why these options couldn't have been offered me to read at leisure 1-2 days prior.friendly & easy
by OurImpreza on 06/18/2016I especially appreciate the fact that the work can be done while you wait.Recall service
by alapitka on 06/18/2016I came in for a recall that involved reprogramming the computer. They took my car in at the appointment time and finished the work 20 minutes early.High integrity team delivers on your terms
by kieranjh on 06/07/2016updated 06/20/2016I had done my homework. Researched vehicles, test drove different vehicles and made up my mind. I knew the Forester I wanted and my price. Sharon Coppola's thoughful follow-ups, willingness to work on the deal over email and text and her… no-bs approach to sales made the deal easy. She told me what she could do and she did what she said. By the time I walked into the dealership, all the lengthy parts of the transaction were done--I had 45 minutes of vehicle briefing and paperwork and was on my way. It was fantastic and I am extremely satisfied with my experience. While I wasn't at the dealership to "shop" I did take note of what a great dealership it was. Great assortment of vehicles and an very friendly sales and business staff. Definitely hit Paull Miller when you are ready for your next car.Great Job
by MCMahasky on 05/17/2016updated 05/31/2016Very pleased with my visit to have th recall performed. It was done in a timely and professional manner.Extremely Happy
by audreyrice on 05/26/2016My husband and I went to Paul Miller Subaru this Saturday to buy our 8th Subaru. We traded in a 2010 Legacy, for a 2016 Legacy. I'm always impressed by the improvements they make with each new car we buy. I can't see how they can top… themselves this time, but I'm sure they'll find a way!Extremely and Consistently Satisfied Customer
by ReynoldsWrap on 05/14/2016Vanessa and Alison are such competent, professional, and caring service team members! They consistently go "above and beyond", providing excellent service. As long as I live in central/northern New Jersey, I would not take my Forester to… any other dealership or independent service center. I recommend Paul Miller Subaru service center all the time and without reservation!Review
by CarolChieppa on 05/10/2016Dealer prices are always high, but I prefer having Subaru mechanics work in my car. It is a big investment for me.Very satisfied
by lillyleek on 05/08/2016The service people were very helpful, courteous and friendly.Positive experience at Paul Miller Suburu
by Randolph2016 on 05/07/2016I had an excellent experience purchasing a Suburu Legacy from Paul Miller Subaru. My salesman, Randy, was very professional and knowledgeable. The negotiation of a price was simple because we were part of the Costco program. I got to take a… prompt test drive and was not rushed into making a decision. They were patient and very willing to work with me because I could not make a decision right away I plan on having my car serviced by this dealer as a result of this experience.Satisfied with sale
by lillyleek on 04/30/2016We were totally satisfied with Joe Bigio as our salesperson. He was courteous and totally helpful with what we wanted. He was a pleasure to work with.Fixing a damaged tire
by LauraPetrillo on 04/28/2016I was extremely pleased with the prompt and courteous service.excellent car buying experience
by Jkparsip on 04/24/2016The car buying experience was excellent throughout the process. From the sales process to delivery, the sales person was excellent! Very happy with the car as well!
Subaru Forester
Subaru Crosstrek
Subaru Outback
Subaru Impreza
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