Paul Miller Subaru
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Customer Reviews of Paul Miller Subaru
Review type:
Awaiting vehicle
by Apple on 04/29/2025
They sent me paperwork that wasn’t filled out expecting me to sign it! Just to explain this: What I’m saying is I could’ve signed it and they could fill out/in whatever they wanted when they received it back, making it look like I approved… it!
I asked for different policies explaining their warranties and never received them, but did receive the page that said 6 of 6 to sign off that I agree with them and accepted them! I have requested the other five pages and still have yet to hear back on what I’m actually signing for!
Communication has been beyond horrible!!
I had an added $400 anti-theft policy on my buyers agreement or buyers contract when I received it to sign! I don’t recall asking for it, nor why I would ask for it!
It appeared they charged me Sales Tax not only on their buyers agreement, but also on my Title and Registration Application, so in other words “Charged Double Taxes!!”
This is just a handful of the dozens of errors I found in the paperwork that was sent to me!!
Update April 2025:
Awaiting vehicle purchased
396 reviews
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Easy Buying experience
by Carlo on 07/30/2019updated 08/06/2019I saw a car i liked in their website. I contacted them via cars.com. I spoke to Sharon about out the door price via emails. When I visited the dealer, Deshawn helped me out. I was a very easy transaction.Great Service Department!
by Manny on 07/31/2019Went to drop the car off at 1pm as scheduled but I was informed that they could not find my appointment in the system. They took the car without hassle or delay. All maintenance was performed quickly and I was back in my car in no… time. I would recommend Paul Miller Subaru's Service to anyone. Thank you guys!Exremely Great Service
by Barbara on 07/29/2019The service on my Subaru Forester was great. Alex of the service team was very professional, courteous and extremely knowledgeable. Every time I have service done at Paul Miller Subaru, I have received exceptional service. They have always… done a great job.Great sales team, not pushy
by Heidi on 07/18/2019updated 07/24/2019Great experience with sales staff and also the loan officer. Will go back for any future car purchases.salesman
by Ascent on 07/13/2019Erik Riveron was my salesman for the Ascent. He did an excellent job showing the vehicle/options, arranging the deal and finally organizing the timely delivery. He knows the Ascent and did an excellent job with orientation at pickup. It… was very thorough. I felt very confident leaving the dealership with my new vehicle. Tell him THANK YOU! Kenneth E. ThompsonGreat Experience
by Great_Experience on 07/10/2019Great Experience at Paul Miller Subaru ...very helpful staff! Enjoying our new ForresterGreat Experience
by Paquilino on 07/03/2019Knowledgeable Courteous Staff No Gimmicks, just a great car and great deal I Highly recommend this dealershipWorst Customer Service Experience I Have Ever Had
by wezlypipz on 12/03/2018This is actually a log that I decided to keep about my experience so it is authentic and accurate. I made plans at the beginning of the week to pick up my 2019 Subaru Crosstrek. I was working with Anton, who although was not as punctual… or as communicative as I would have liked during the online interaction, he was very knowledgable and personable when I met him and I would recommend him. When we arrived Friday August 31 at 5:35pm, we were greeted and presented with a 20-25 minute wait until we were able to see Anton to begin the process. Anton checked off the boxes and walked us through things that were not necessarily relevant to us, but we listened. Once we got to Jeremy the Finance Manager, this is where things fell apart for me, he rushed us through the process, he didn't properly explain things, and at this point it had already been over an hour so I was tired and not as actively engaging as I could have been to counter this sales whirlwind that we encountered. Ultimately, I feel like I did end up paying more for the car than if I went elsewhere due to added costs, etc. The warranty for the crosstrek was on the more expensive side from what I have seen online, $2500 for a 4 year extended bumper to bumper warranty. In the end the car ended up costing around $32,000 after taxes and fees, etc. This was off the sticker price of $25,700. Additionally, I put $14,000 down on the car payment, AND had to borrow the other $16,000 via finance, Paul Miller charged 10% finance charge which is absolutely criminal, and immediately I regret going here versus getting a BoA loan for a lesser interest rate (as of today it is 3.09% versus the finance rate of 3.49%) and another dealer. This is just my personal account, so it may be different for you. So within 24 hours of acquiring the new vehicle, and after we were told that it would be inspected prior to pick up (and I imagine by Subaru itself), my fiance noticed that the heated seats were not working at all, no light, no heat. So I notified Subaru of this, they couldn't do maintenance for a week since I would need a loaner. I made the appointment. During this time, Sharon Coppola got in touch with me asking about my experience (draw your own conclusions from above) and I let her know, through her pleasant, and lengthy emails, she apologized and kept asking what they can do for you, now I work in customer service and this is the part where you should insert a coping mechanism to placate the customer, whether something free, or provide as much info as possible, etc. I have not really received this at this time, but I was able to call Subaru customer service and get a case number to verify that there will be no added cost to me as expected, during this phone call the dealer actually called and confirmed this with me as well. Paul Miller did have a really good service department and the experience turned out well. In fact the service department is the only thing that I like about Paul Miller at all which is probably good because they will be the ones I see from here on out. The gentleman by the name of Joe is great, he is confident and reassuring and I felt comfortable working with him to get my car repaired. They fixed the fuse for the heated seats, and they plugged a nail in the tire (which I apparently picked up on a drive home from work unfortunatley). Overall I had an easy time getting a rental and getting my tire and fuse repaired, and it was done within 24 hours! Overall, I think I should have shopped around more, the initial negotiated price is really just a front and dealers are not required by law, though there is legislation in play at this time, to let you know what the finance charges are, and extra fees, etc. I would recommend shopping around more, and not going by just the price as there are many hidden charges to buying a new car that you should be aware of, and unfortunately, I thought I was prepared, but I was not and now I need to pay off this loan and be done with this experience. To make an awful situation even worse, I recently hit 4,000 miles on my car and decided to take advantage of my free oil change and car wash. After I went to the appointment, they asked if I wanted a car wash to which I accepted, 25 minutes went buy which seemed very odd for a simple automated car wash. Finally I got my car and it was wedged in between some other vehicles. I got in and left didn't think to inspect. 20 minutes later, I decided to get pizza only to come out to my car and then notice the damage that was incurred while at the dealership during my oil change or car wash (seen in picture), immediately, I was angry and called the dealership, at first the manager, Steve, tried to test my limits and place blame on me, which would be impossible since my car was surrounded by air the entire time after leaving the dealership. Finally accepting ownership for the damage they caused, they currently have my car at their auto-body department and I'm waiting it's return. This has hands down been the worst customer service experience through and through that I have ever experienced and there have been many bad experiences. My biggest regret is not going with the family dealership at Wayne Subaru, and going with the bottom line price which enticed me. Price is not everything, when you factor in finance fees and experience, and repairs (FML), then you are really paying a lot more in money in time.Don't stand by their products
by Jujujuju on 12/14/2017They will sell you on all the extras but when you need some assistance they are NOT helpful. Do not recommend Paul Milller dealers.Outstanding!
by hopester22 on 06/20/2017As a single woman, I've come to dread the car buying experience. So much game playing, and in the end, I usually walk away feeling slimy. Well, color me happy! Paul Miller Subaru restored my faith in humanity, specifically, car salespeople.… I live in Westchester County. It was SO worth the drive to Parsippany, NJ. Just picked up my new 2017 Subaru Forester today. Not only did I get an amazing price for the car, but the whole experience, soup to nuts, was a breeze. I'm still in awe! The dealership operates like a well oiled machine. From the moment we walked in, til the time I drove my new car off the lot, it was a pleasure. How often can you say that about buying a new car? And the local Subaru dealers in my area couldn't come close to matching the price I got from Paul Miller Subaru. Everyone took the time to explain the features of the car, the options, how to service it, etc. It was fun. And everyone was so down to earth, I forgot I was at a car showroom. I'm a fan for life. If you're looking to avoid the games and just want a great car at a very competitive price, do yourself a favor...contact Sharon Coppola and Ryan Murphy at Paul Miller Subaru.Incredible!!
by aalapshah on 05/15/2017Loved the way they explain and get you what you exactly the way you need. Special thanks to Durgesh and Sunil.Excellent
by pradeep7 on 05/16/2017I went to Paul Miller Subaru expecting to buy a vehicle for me. The sales person who helped was Durgesh Bhatt. He took the time to give me a list of all options, was never pushy and gave an excellent price. The process was absolutely… painless without any sales gimmick and was super quick. The manager Sunil Fernandez thanked for the business. Overall, it worked out beautifully and I drove the car home the same afternoon. I highly recommend Paul Miller Subaru (Durgesh Bhatt in particular).Brand new 2017 Subaru Outback - Can't Drive for 2 weeks
by Nick_MullinsBC on 11/03/2016Just purchased a BRAND NEW 2017 Subaru Outback. The 20 day tags expired. Now I can't drive for 1-2 week because their vehicle registration folks wouldn't communicate with me about an issue with out-of-state registration. They… wouldn't offer me a loaner so I'm without a vehicle for up to 2 weeks. General Manager did offer me to do a trade-in, but explained to me that they would depreciate the 2017 I received from them 20 days ago. Now that's what you call service. Right? Watch out if your purchase doesn't go smoothly.Paul Miller Subaru Sells Lemons & Hot Potatoes
by serissa42 on 10/14/2016Are you in the market for a defective vehicle that can’t pass inspection without thousands in repairs? Have you made too many excellent choices in your life and would like to experience how the other half lives? Well then come on down to… Paul Miller Subaru and learn what it feels like to be had! May I suggest a 2011 Subaru Outback? I purchased one in August of 2015. This lovely piece of disappointment’s check engine light came on less than a day after leaving the lot, less than 50 miles driven. And since I’m now trying to give it back to Paul Miller under the NJ Lemon Law, this hunk of misery may soon be yours! I can write a novel on the defects of this junkyard-bound disaster but highlights include: misfiring on cylinder 3 & 4; valves pitted and leaking (all needed to be replaced); the short block of the engine needing to be replaced due to excessive oil consumption; a cracked windshield that Safelite told me must be replaced (it had already been “repaired” prior to my purchase); 1-2 mm left of the front brakes and warped rotors; 2 disgusting air filters that were never replaced before my purchase and a defective gasket on the brake light causing water and condensation to pour into the trunk. Come for the defective cars; stay for the rude, manipulative salespeople! If you need a repair you’re entitled to under warranty and state law, you will also need about 20 phone calls, a pair of pliers and a dentist’s chair. Because you’ll be pulling teeth. From salesperson Brian Gasikowki, (who “forgot” we contracted for a timing belt replacement and forced me to pay for half), the Used Car Manager John Torres, (who promised they would “take care of me...”), the General Manager, Jim Scott, (who ended our conversation by telling me that he wouldn’t spend another dime on this car), the service employee, Robert Bednarz (who lied about the valve replacement), the Service Manager Jerry Ciriaco, (who yelled at me when I brought up said lie), all the way to the Warranty Manager Steve Bono. Steve was very kind until I mentioned the Lemon Law and began asking questions about why my initial repair wasn’t automatically covered under the warranty that came with the car. Turned out that I had been made to sign off on the valve replacement – begun within 12 days of purchasing that reeking piece of misery – as a “goodwill repair,” which sounds so nice of them - until you learn it places the repair outside the 30 day warranty laws and done as a favor. By the way, you can’t receive a 2nd goodwill repair if something else goes wrong with the vehicle! I was unknowingly made to void my own 30 day warranty! The vehicles sold by Paul Miller aren’t just lemons. They are hot potatoes. Let’s take a moment to talk about the Lemon Law. Did you know that when you do return a lemon for the purchase price, you are made to lose $.51 per mile you’ve driven? See, hot potato! Paul Miller throws it at you and encourages you to hold on to their botched excuse for a car for as long as possible so they can determine what the problem is. Drive it, they say. Look, the check engine light is off, so give it a few more thousand miles. Come back in 1200 - 1500 miles, and we’ll check that oil consumption – over and over. All the while this vehicle sucks oil like a hoover at a dust-bunny convention. I had to put a quart in every 1,200 to 1,500 miles. Finally, after owning this epic mess for a year (of which 70 days were in Paul Miller’s garage!), putting on – at Paul Miller’s behest – 15,000 miles, I was told the short block of the engine needed to be replaced. Echoing my purchasing experience, Paul Miller Subaru and Subaru of America did the extraordinary favor of offering to force me to pay only half of this massive repair. I’m applying under the NJ Lemon Law, and will now lose $9400.00 (that’s right, I’m going to lose almost $10K!) for the pleasure of having to deal with this absurd nightmare for the past year. I'm also filing with the Office of Consumer Protection for relief under the Consumer Fraud Act . So come to Paul Miller, and pay them to swindle you while yelling at you like a naughty fifth grader when you object. That way they can make money off your sale, off your financing, and off your misery. Or save yourself the trouble and flush a few grand down the toilet. In retrospect, flushing those thousands would have saved me a lot of anxiety. Any and all details of this nightmare I’ve experienced as a customer of Paul Miller Subaru over the past year are available upon request.The best new car sales experance ever
by Outsideguy on 08/18/2016updated 08/31/2016After researching all the local dealers and getting there best price internet quote, Paul Miller Subaru came in with the best price, no other dealer was even close. When I went to purchase my Forester the staff were so nice and helpful and… the dealership was very well presented. The transaction did not take too long and I received more for my exchange than I expected.Best car experience
by mario111 on 08/09/2016updated 08/24/2016With the help of Sharon Coppola we found the car we wanted. The personal experiences I received was beyond something I expected.!!! 10+++SharonExpress service
by Bravounit394 on 08/21/2016The express service is just that. Express. An oil change and tire rotation took about a half hour.very good/excellent
by jackselesky on 07/28/2016updated 08/10/2016I was very satisfied with my experience at the dealership. They are very knowledgeable and courteous in dealing with your car.Satisfied
by Alexander111 on 07/28/2016updated 08/04/2016Service was very quick. Very satisfied with the service call.IN AND OUT!
by SUBARUHG56 on 07/30/2016Fast and easy in / out service for oil changesService review
by Selsisi on 07/27/2016updated 08/01/2016Exceptional service from the service manager Vanessa She accommodated me an emergency basis and was kind enough to supply a courtesy vehicle
Subaru Forester
Subaru Crosstrek
Subaru Outback
Subaru Impreza
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