Paul Miller Subaru
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Customer Reviews of Paul Miller Subaru
Review type:
Awaiting vehicle
by Apple on 04/29/2025
They sent me paperwork that wasn’t filled out expecting me to sign it! Just to explain this: What I’m saying is I could’ve signed it and they could fill out/in whatever they wanted when they received it back, making it look like I approved… it!
I asked for different policies explaining their warranties and never received them, but did receive the page that said 6 of 6 to sign off that I agree with them and accepted them! I have requested the other five pages and still have yet to hear back on what I’m actually signing for!
Communication has been beyond horrible!!
I had an added $400 anti-theft policy on my buyers agreement or buyers contract when I received it to sign! I don’t recall asking for it, nor why I would ask for it!
It appeared they charged me Sales Tax not only on their buyers agreement, but also on my Title and Registration Application, so in other words “Charged Double Taxes!!”
This is just a handful of the dozens of errors I found in the paperwork that was sent to me!!
Update April 2025:
Awaiting vehicle purchased
397 reviews
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sales
by Anthony on 10/22/2020best car buying experience- informative, truthful, current, friendly and courteousMrs.
by Susan LaBarbera on 10/19/2020I bought my Outback here in 2012 and returned for all services since. I am very happy with everything done to my car.Susan, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
12,000 Mile Service
by Clarissa Walsh on 10/16/2020Easy to make an appoinment online. Prompt and efficient servicing of our car.Clarissa, thank you for your high star rating. We're happy to see that your experience with us was excellent! Safe travels!
Great service!
by Amanda on 09/30/2020Joe was amazing and took care of all me needs for my service appointment! He also got everything done much quicker than I thought which was great. Truly amazing service and would definitely recommend!!!Review
by Service review on 09/27/2020Jeff was my service representative he did an excellent job. He went above and beyond, I was very impressed with the service from him.Great place to buy or lease a Subaru.
by Bill on 09/13/2020Alex Kim is a terrific salesman. He did not pressure me in any way and worked hard on my behalf to get the price of the vehicle I leased to where I could afford it.We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Bill. Thank you and we hope to see you again!
Great sales and customer service!
by sara on 09/09/2020Our sales rep Jack was great, made the experience easy and smooth. Everyone we worked with continued to meet that same mark. Very pleased and love the car.Sara, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating. We hope to be of service to you again! Take care!
Sales Advisor
by Alex Kim on 09/09/2020This was my wife's and my best car buying experience. Alex Kim did a great job and helping us get the car we wanted. He was a thorough no pressure advisor and provided us the best service in our search for a car. His knowledge was… outstanding and we felt extremely comfortable going through the whole process.We really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you. Safe travels!
60K Mile Service
by Siddeeq El Amin on 08/22/2020Alex took great care of getting my Forester serviced and told me information I needed for my next service.Stood up to the challenge
by Mark A on 08/16/2020Paul Miller Subaru did not have it easy with my sale. There was the quarantine and a hurricane. Responding to me was difficult because there were no phone lines available but they made the effort. I lost my cool after one point but the… Sales Manager Sharon turned my frustrations around. They worked with me on my reservations and I'm glad for it.Mark, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Good overall
by J Sullivan on 08/16/2020While it was an expensive day, the service was overall good. Joe is great to work with.Great used car/Great price
by Janice S on 08/12/2020I found a great used car at a great price through Autotrader.com. I noticed many nice cars with good prices on that website were at a Paul Miller dealership. The sales manager at Paul Miller Subaru assured me that their cars were priced to… sell and that Paul Miller dealerships offered excellent service. I am very happy with my purchase and with the service I received.Express Oil Change
by Zeus on 08/10/2020Service is professional and very well done.Replaced Tire
by Excellent Service on 08/09/2020I had a piece of metal in my tire and it was beyond repair. They had a new one in stock and replaced it. I had a 1 1/2 hr. wait, but for a Saturday that wasn't bad. Staff was friendly and responsive. I declined the free car wash.Customer service
by Customer service on 08/04/2020I went to Subaru and met dashawn freeman who heard all I wanted in a car. Within the first shot he found the car I always needed and wanted. I traded in my old vehicle and on the way to get my new car my old One broke down. Dashawn helped… me through the whole process even jump started my old vehicle when it arrived. He stayed till 1030pm still giving 100%. Also Carlos helped filled out my paperwork and kept it fun and entertaining. We laughed and he stuck it out with me. Dashawn was kind, consistent and determined to help me.Oil change and tire rotation.
by John E Biggiani on 08/03/2020Prompt, professional and friendly service.Sales process was easy
by New Subaru Customer on 08/02/2020We were able to take advantage of the Costco Auto program. Anthony, our salesman, was straightforward.Serious work done
by Bill T on 07/25/2020I had to have some extensive repairs and maintenance done to the engine and axles. They did an excellent job.Anthony Calderaro
by Amazing Sales Person on 07/21/2020Anthony Calderaro was a truly wonderful salesperson. He went to great efforts to make my car-buying experience with Subaru great, and seamless. Anthony really went the distance. And also Carlos, in Finance, was great--very professional,… helpful & pleasant to work with. Overall a very good experience at Paul Miller SubaruExcellent Buying Experience
by cthompsonRN on 07/21/2020Amazing experience. My salesman was Ingram and he was a pleasure to do business with. The entire process was smooth from beginning to end. Ingram was straightforward, transparent and lighthearted. Extremely satisfied with the service and… experience I received. Would recommend anyone to Paul Miller Subaru, Ingram!!! ⭐️⭐️⭐️⭐️⭐️Purchase of a Forester
by Ernest Buechel on 07/18/2020I purchased the car on-line with no fuss. Your internet sales person handled my questions well and quickly. After my acceptance, we agreed on my pick up day for the vehicle. Day of the pick up car was detailed and ready. Questions… were answered well.
Subaru Forester
Subaru Crosstrek
Subaru Outback
Subaru Impreza
About our dealership
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Anthony. Thank you and we hope to see you again! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
by Cozet Joyner on 01/31/2021