Paul Miller Subaru
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Customer Reviews of Paul Miller Subaru
Review type:
Awaiting vehicle
by Apple on 04/29/2025
They sent me paperwork that wasn’t filled out expecting me to sign it! Just to explain this: What I’m saying is I could’ve signed it and they could fill out/in whatever they wanted when they received it back, making it look like I approved… it!
I asked for different policies explaining their warranties and never received them, but did receive the page that said 6 of 6 to sign off that I agree with them and accepted them! I have requested the other five pages and still have yet to hear back on what I’m actually signing for!
Communication has been beyond horrible!!
I had an added $400 anti-theft policy on my buyers agreement or buyers contract when I received it to sign! I don’t recall asking for it, nor why I would ask for it!
It appeared they charged me Sales Tax not only on their buyers agreement, but also on my Title and Registration Application, so in other words “Charged Double Taxes!!”
This is just a handful of the dozens of errors I found in the paperwork that was sent to me!!
Update April 2025:
Awaiting vehicle purchased
397 reviews
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Easy, “no hassle” experience
by JL on 07/17/2020Fist time buying a car with no hassle, a salesperson who truly helped instead of trying to sell me “ocean front property” in Kansas, and an overall positive experience from entrance to exit. I don’t enjoy spending that kind of money but… the experience was painless!Recall Completed and Radio Fixed
by Marla Jacobs on 07/16/2020I was extremely satisfied with the professionalism, courteous & friendly customer service that I received and that was performed on my Subaru 2019 Legacy. The service manager was very attentive to both issues. He brought one of his repair… men outside to fix my radio issue and in seconds he fixed it and it worked! Though, previously when I brought my car to the same dealership, three repair men worked on the radio, said it was fixed, it worked for a couple of days and then it didn't work again. I was so frustrated and an unhappy customer!Nice work
by RobNJ on 07/11/2020They were so helpful in fitting me in even though I showed up on the wrong day. "No problem" they said. And they were able to provide me with a loaner vehicle. It took a second day to get the part and complete the repair, but it all… worked out nicely. This was a warranty repair so I can't comment on pricing, etc.rate service
by Melvin Weinhouse on 07/09/2020recall service done well and promptlygreat service!!
by Nancy Silver on 07/07/2020Alex Kim made the pre-owned car buying process hassle-free and was very responsive and personable. I would recommend Paul Miller Subaru to everyone!Top notch!
by Steve on 07/02/2020The entire process was well thought out and catered to me as a customer. I couldn't be happier with my new SubaruNew Car purchase-Chris Housel
by New Car Purchase on 06/29/2020Hi, Parker and the rest of your staff were great. Parker even came in on a day he wasn't scheduled to work to accommodate my schedule. You've got great staff. Thanks, Chris Housel.
by Howard Baum on 06/28/2020The pickup was not satisfactory. There were too many customers for pickup and only 2 service advisors. I had to wait 20 minutes and not all the other customers were observing Social Distancing. I have an injury and found it very painful to… stand for 2o minutes. There were only high stools to sit on while waiting .service
by george burd on 06/27/2020we were treated well the service was great and the staff was very good and answered aii questionsConfidence to refer family and friends
by Diana Mejia on 06/27/2020Our sales person was Ingram Lewis, we appreciate the professionalism from the moment we walked in he was very attentive and look for different option for us according our budget. We definitely are recommending family and friends to visit… this dealer.Seevice
by Robert Ostman on 06/21/2020Excellent and courteous serviceWorld Class Sales Staff
by jbe on 06/19/2020We needed to make a purchase despite the difficult pandemic conditions. We had external online help working through all from Sharon Capolla. Then when we arranged to finalize all, we met Parker, who definitely went above and beyond to… assist us, and assure that all went smoothly. Jeremy was also very helpful with the stack of paperwork. Parker is an excellent customer service oriented person with undoubtedly a great future ahead because of his respect for and exemplary care of customers. We have already referred friends to the dealership and to Parker.fuel pump recall
by bern macones on 06/18/2020Paul Miller rep was courteous and polite.Satisfied customer
by MERRILY on 06/14/2020Alex was knowledgeable, friendly, accommodating,and patient.Express Service
by Pattie on 06/12/2020always courteous and informative fast service.Good
by Joseph McVeigh on 06/06/2020Recall was handlked well and everything was explained thoroughly. Was hoping it could be completed in one day but I was not overly inconvenienced.Auto Detailing
by Jodi on 06/05/2020After owning my car for three and a half years, I decided to allow Paul Miller to detail it. The car looks brand new. Better than I ever thought it could. Be sure to check online for a coupon special because this you won't be told by the… people who work in the service department.Excellent
by Zwolek on 05/23/2020Hands down the best car buying experience in my life. I would recommend Paul Miller online vehicle purchasing program. It is an super easy way to find, negotiate and purchase or lease your next car.subaru service
by linda on 05/22/2020service employees very friendly and helpful. quality work done at price quoted. no problems.Best service!
by Rita Friedman on 05/15/2020Subaru went over and above making this a very safe Andy convenient service call. I didn’t have to leave the safety of my house.Another wonderful experience
by Mts0925 on 03/20/2020This is my second experience at Paul Miller Subaru in six months; I can not recommend them enough. Rob Carpenter helped us both times. He is fantastic: knowledgeable, patient (I tend to ask a LOT of questions), and thorough. Jeremy A. was… also very pleasant to work with. Thank you for a stress-free experience!
Subaru Forester
Subaru Crosstrek
Subaru Outback
Subaru Impreza
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