Paul Miller Subaru
Customer Reviews of Paul Miller Subaru
Review type:
Awaiting vehicle
Very very satisfied.
by Thomas C on 07/04/2021Tremendously satisfied with the service, dealership, and car! Will definitely be going back again and recommending to others…Great Service & Fast
by Michael on 06/30/2021My car had a safety recall check on the tires. The Service Dept. contacted me to arrange an appointment to check the tires. I waited in person and the team did a great job to finish quickly so I could move on to the rest of my day. Plus,… the complementary exterior car wash was a nice touch. Great job.Hi Michael, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Info Tech
by Vince Panvini on 06/29/2021I am never concerned about service at Paul Miller Subaru. Staff courteous and professional. Keeps me coming back.Hi Vince, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!
Good experience.
by Jay on 06/29/2021Good experience in car purchase. Thanks for staying late to get us going with the new vehicle.Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Oll Change and Maintenance Check
by Monica T on 06/20/2021All work was done quickly and professionally.Hello Monica, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!
Paul Miller
by do not understand this quwstio on 06/19/2021Honest and upfrontHello, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Always the best
by Rich M on 06/15/2021I have had my Subaru for 10 years and the crew at PM Subaru have always been outstanding. When it comes time to replace….but they just keep her running….I will be going back Thank youHi, We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
Great experience
by yukihs on 06/14/2021I am the first time Subaru buyer. I have heard Subaru customer service is extraordinary. I didn't know any sales at Paul Miller and Deshawn was assigned to me. He is attentive, approachable and accessible. He understands my needs and helped… me the purchase very smoothly.Hi, we're happy you found our staff to be so supportive during your experience here at Paul Miller Subaru. Please let us know if you have any additional questions about services you received and thank you again for choosing Paul Miller Subaru!
Subaru Paul Miller
by Levi on 06/12/2021Good management and smooth walkthrough for purchasing a carHi, thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Excellent Buying Experience
by SG on 06/04/2021Patient and Friendly Sales Staff!Hi, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Extraordinary Service
by Subaru Outback on 06/04/2021The Sales process was seamless and easy throughout. Jack T was friendly and answered all questions. He also followed up often, even after the sale was completed. Carlos handled the financing and documentation process with clear explanations… and was professional and pleasant to deal with. 5 stars for all!Hi, we're happy you found our staff to be so supportive during your experience here at Paul Miller Subaru.c We are always more than happy to assist you if anything else comes up. Take care!
Paul Miller Subaru
by outlookbuyer on 06/02/2021The salesperson did a great job of getting me a good deal. After the sale was done she showed me how to use various features. She maintained contact days after to answer my questions. This is what service used to be like when buying a car.… I am glad I can find it again.Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great servicee
by Jerry Y on 06/02/2021My service appointment went like "clockwork". The service representative was extremely helpful and gave me exceptionally accurate informationHi Jerry, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
Generic Review Title By An Uncreative Person
by Dan B on 05/29/2021I bought a Subaru Legacy from Paul Miller six years ago. In the meantime, I put that car through things no stock sedan should be asked to do and it kept going. But, it was time to upgrade. 20000 miles a year riding sandy trails in Rhode… Island and making my own in muddy Tennessee was a bit unreasonable. I called around to more local places to find the right vehicle. I live in Pennsylvania and didn't really want to drive far; I'm pretty lazy and I wasn't convinced my geriatric car would survive the trek to Parsippany as the "check engine" light was, for the first time in my ownership, glowing steadily. The first "dealer" (quotes are on purpose) told me about a very nice Toyota 4Runner he had just brought in. In a thick foreign accent, he lazily described the features: "yeah man, mean, it has a seatbelt and a radio... And you can get air conditioning, too!" Safety is important, so the seatbelt sold me, and so I threw this in the "maybe" pile. Browsing further, I came across a Toyota Highlander. This gem had everything the 4Runner had, minus 100000 miles. Upon further inquiry, it was previously owned (leased) by the Philadelphia Phillies. But given their record, I thought it best to avoid this one. I don't need bad luck following me. Turns out the 4Runner was stolen, so I had no possibilities left. Then I went to my garage to get some thinking beer and remembered that Paul Miller place from years past, mostly because the "Paul Miller" sticker was still on the back of the car. Recalling the positive experience I had, I browsed their stock. As the beers cracked open, I became more and more confident about purchasing a Bentley. But I quickly discovered that even a used cost more than my house. Defeated, I opened my eighth and perused more rational and affordable selections in the Subaru line. I found a couple potentials (Impreza and Forester) and scheduled test drives. At best, I'd buy a car. At worst, the Jersey shore isn't far, so calling off work wasn't in vain either way. While the Impreza is a spirited drive, I'm 6'3 and 295lbs. Not necessarily a fat guy car. So for my money, Forester it was. And this is where my sales representative, Alex, shone. With a twinkle in his eye, he helped lock in what would best suit my needs and we found the right one. I've passed kidney stones before, and was ready for the excruciating haggle that was to begin. Only, it never came. In fact, there was no pressure at all. Not only did Alex spend more time with me in one day than my (now ex) girlfriend of six months, he wasn't overbearing or in any way off-putting. Words were said and numbers crunched and there it was- a deal I could live with. He promptly enlisted the help of Carlos in finance to wrap it all up, and this is where all those minute details I never paid attention to in my college business classes popped up. But, thankfully, he was transparent as glass and explained things in a way a second grade repeat like myself could understand. But he didn't stop there- not only did he get a loan with more favorable terms than I expected, like a seasoned ballerina, he danced around a technical snafu with my own bank and a down payment and finished off the process with a gleaming smile, saying, "We got you." The infinitude of papers signed, I drove the 120 miles home in my new Subaru Forester. Yes, I drove 120 miles for the Paul Miller Difference and was not disappointed. I also went to the Jersey shore anyway and called off sick the next day, too.Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about the services you received and thank you again for choosing Paul Miller Subaru!
24K servicing for 2019 Impreza Sport- Erin in the Service Dept
by keith robinons on 05/28/2021Erin, the lady in the Service Dept. who handled my service appointment for 24,000 miles was courteous, pleasant and simply an outstanding professional to engage for my servicing needs.Hi Keith, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
?
by Sandra Carver on 05/25/2021Service to vehicle was efficient and car washed.Hi Sandra, we appreciate your positive review about your recent experience with us! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great oil change service, yet again.
by Nick P on 05/21/2021Another great oil change and tire rotation for my 2018 Forester XT, all facilitated by the best service advisor ever, Vanessa. Paul Miller Subaru service center in Parsippany always honors their and competitor service coupons with service… done right, a complementary car wash when available, and no pushy service advisors like common in other dealerships. Great work!Hi Nick, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!
Great Service
by Jeff Speirs on 05/18/2021Good, Honest & Knowledgable Every point of Contact from Purchase {( sales and financing ) including any followup questions } through the first servicing and Tow Hitch Instillation { Parts through Service Reps } & Mechanic were… exceptional in looking to satisfy all questions and expectations in an Honest and Reliable Manner Highly Recommended for Sales and Servicing… Trust is Earned and RewardedHi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Paul Miller Subaru... a different kind of car dealer
by Terry480 on 05/17/2021This dealership really is different from most others. Its a very relaxed atmosphere, where you don't feel pressured. They take the time to show you various vehicles and let you make choices. They'll let you drive various models so you can… compare better. I originally came in to look at some vehicles, but didn't see what I liked, so I left. Because there was no pressure, I returned a month later and did see one I liked that was scheduled to arrive soon and I bought it. During the wait, I changed my mind and changed the model. There was absolutely no problem or hesitation on their part. It was all very easy as they want you to be happy with the car you finally do purchase.We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Stress Free
by Jim on 05/02/2021Stress free enjoyable experience. Got the exact car I wanted.Hi Jim, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Subaru Lease Purchase
by CS on 04/30/2021I enjoyed a quick and efficient experience at the dealership. My sales associate was professional and personable and made it clear that she would be available if I had any questions or problems regarding my new vehicle.Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Subaru Forester
Subaru Crosstrek
Subaru Outback
Hi Thomas, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
by Diana Ross on 07/14/2021