Paul Miller Subaru
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Customer Reviews of Paul Miller Subaru
Review type:
Awaiting vehicle
by Apple on 04/29/2025
They sent me paperwork that wasn’t filled out expecting me to sign it! Just to explain this: What I’m saying is I could’ve signed it and they could fill out/in whatever they wanted when they received it back, making it look like I approved… it!
I asked for different policies explaining their warranties and never received them, but did receive the page that said 6 of 6 to sign off that I agree with them and accepted them! I have requested the other five pages and still have yet to hear back on what I’m actually signing for!
Communication has been beyond horrible!!
I had an added $400 anti-theft policy on my buyers agreement or buyers contract when I received it to sign! I don’t recall asking for it, nor why I would ask for it!
It appeared they charged me Sales Tax not only on their buyers agreement, but also on my Title and Registration Application, so in other words “Charged Double Taxes!!”
This is just a handful of the dozens of errors I found in the paperwork that was sent to me!!
Update April 2025:
Awaiting vehicle purchased
397 reviews
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Excellent Service
by Bryan on 12/11/2019Last week i purchased a Subaru 2020 Forester. The Salesman is excellent and explain everything easy and understandable. I will come again.Great service
by Forester on 12/07/2019Bringing my car in for unexpected service is never good. But taking it to this dealership makes me feel at ease knowing they will be able to fix my car and go over everything in detail. Especially working with Vanessa, she’s the best!excellenet service as usual
by Charlie on 12/06/2019My experience with having service performed at Paul Miller Subaru for my 2017 Forester has always been satisfactory. They get things done without issue in a timely manner. The waiting area is ample and conducive to getting work done while… you wait. Finally the staff are always professional and friendly, especially Vanessa who I appreciate for being knowledgeable and having a no-nonsense approach to dealing with people.Good Experience
by ConnieW on 12/02/2019Pleased with my Paul Miller Subaru car buying experience. Friendly knowledgeable staff.service review
by Susan on 12/02/2019Always excellent service: pleasant, professional, knowledgeable, prompt. Good communication throughout.Service as it should be
by Zeke on 11/27/2019As usual outstanding service visit. Service dept reps listen and mechanics deliverService
by Rich on 11/22/2019Dropped car off for recall and fix of mirror. Everything was done that I asked for. All warranty stuff. No quote provided or price paid.Simple and easy transaction
by Tom on 11/14/2019Came in for a call for my son, very easy dealer to work with, everything was greatRecall
by Ed on 11/11/2019Minor recall from Subaru. Made the appointment with Paul Miller Service. Did not take long to fix. As always very professional and courteous.TSB WUQ-02
by 123 on 11/02/2019updated 11/12/2019Brought in for recall (reflash/ignition oil overheat). Took 30 min. Treated well. Experience with Paul Miller is good.good service experience
by Eric on 10/16/2019Usual good service and helpful advisorsVery Impressed
by Jim on 10/11/2019Service was fast, courteous and reasonably priced.Excellent
by ScottP on 10/09/2019I was truly impressed by the team at Paul Miller Subaru. I found a knowledgeable sales staff, a no hassle or hard sell finance Dept and pleasant management. I was able to lease a brand new 2020 Legacy, at a good price, despite an obvious… supply and demand issue. While most dealers are trying to get top dollar for a car in short supply and high demand, Paul Miller Subaru had a great no-nonsense price and worked with me a little further to get the payment I needed. I was truly impressed with the entire experience, and would highly recommend them.Great experience
by shaggydogone on 10/03/2019Great buying experience of helpful sales managers.Great Service
by Wil on 09/14/2019Came into PM’s Service Center for oil change and tire rotation. Was in and out in no time. Very pleasant service professionals. Nice waiting area.Lease
by Happy on 09/10/2019Happy with salesperson Dashawn. He worked with us on the lease and was very informative and knowledgeable on all the aspects of the car.Exceeded Expectations
by Michael on 09/05/2019My salesperson, Ingram was pleasant and very knowledgeable about that cars and he was helpful throughout the process. Ingram spent lot of time with me demonstrating the cars features which I really appreciated. The process of determining… price was straightforward and hassle free. Overall I'm very satisfied.Impreza 2018 Owner
by Rick on 09/04/2019Express service is efficient, adequate seems honest. Could expand the complementary Sat morning bagel and cream cheese. Don't leave valuables in car during servce.N/A
by Andrea on 08/26/2019Excellent experience with Avanti Fernandes my sales rep. Knowledgable, friendly and not pushy. She was patient and gave me exactly what I asked for. Would definitely go back to Paul Miller Subaru!
Subaru Forester
Subaru Crosstrek
Subaru Outback
Subaru Impreza
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