Land Rover Parsippany
Customer Reviews of Land Rover Parsippany
Review type:
Outstanding Service!!
by Lisa Anderson on 06/30/2025#### Customer Feedback on Service Experience I recently took my Range Rover Sport in for some recall work, and I was warmly welcomed with smiles as soon as I arrived. Mike did an excellent job explaining what needed to be done and kept me… updated throughout the process via text, which I appreciated. I even received a video of the final inspection, detailing everything that was completed and highlighting other areas of concern. Additionally, the young ladies at the service reception made the pick-up and drop-off of my loaner vehicle quick and effortless. **Outstanding service!**Great experience!
by MICHAEL BARBONE on 02/24/2025A fantastic service experience thanks to MICHAEL BARBONE! He were incredibly knowledgeable, explained everything clearly, and kept me updated throughout the entire process. He truly went above and beyond to ensure my car was serviced… properly and I felt completely confident with the repairs needed. Highly recommend .Hi Michael! We're delighted to hear about your fantastic service experience with Michael Barbone from our service team at Land Rover Parsippany! It's great that our team provided clear communication and exceptional care for your vehicle. Thank you for the high recommendation!
Excellent service
by OF on 11/27/2024Nick went above abd beyond for recent service. This was my first time truly feeling the service team was looking for our best interest. 100% improved service with LRWe're delighted to hear that Nick and the service team at Land Rover Parsippany exceeded your expectations! It's great knowing you felt well taken care of, and we appreciate your feedback. Thank you for choosing us!
Well done
by Bob on 09/23/2024updated 10/02/2024Everything went well and Anthony was very helpful.Bob, we're happy to hear your visit with Anthony & the team went smoothly! Thanks for the review and please don't hesitate to reach out if we can be of service again in the future! - Land Rover Parsippany
My Land Rover is treated like a Lamborghini
by Cel on 06/08/2024Anthony Sgourdas and his team are the reason I have stayed with LR since 2016. I have had four other foreign cars and nowhere have I found any service managers like Anthony. As long as he is at this dealership I wouldn’t entertain going… anywhere else. Competent, kind, honest, attentive….he is the whole package and more. If I could give 10’stars I would !!Thank you for your loyalty and kind words about Anthony and the team at Land Rover Parsippany! We're delighted to hear that their exceptional service keeps you coming back. We look forward to continuing to serve you in the future!
Honest about Service & Repairs
by Trish on 04/17/2024As all dealerships, Land Rover is costly. However, the service dept displays honesty regarding items that need immediate attention or can wait. The video adds to the experience.Trish, we appreciate your feedback! It's great to know that our service department at Land Rover Parsippany has been able to provide you with honest and timely advice. We're glad the video adds value too!
Best Dealer!
by FC on 04/09/2024Most honest Land Rover dealership that I came across, I have been a Range Rover owner for 25 years!This is great to hear! Thank you for choosing Land Rover Parsippany!
Without a doubt the best there is in service and support of Range Rovers
by Swami Swaminathan on 04/03/2024Anthony Sgourdas and his team plan, organize and execute your service requirements. They listen carefully and make thoughtful suggestions on the use and maintenance of the vehicle to further its utility to our family. Thanks, Anthony and… the entire team. Keep it up 🍻👍🏼👏🏼Swami, it's great to know that Anthony and our team at Land Rover Parsippany were able to provide you with the reliable service your vehicle needs. Thank you for choosing us! We'll see you next time. Safe travels!
Swami, it's great to know that Anthony and our team at Land Rover Parsippany were able to provide you with the reliable service your vehicle needs. Thank you for choosing us! We'll see you next time. Safe travels!
It's a rainy Sat morning, two tires are leaking air, what to do? Call Bob!
by PaulM on 03/23/2024It's raining heavily on a Saturday morning and my wife returns from the local deli after getting coffee and bagels in new MY24 Defender that is now six months old. Both her rear tires are low on air pressure (one by 8 psi and one by 5 psi)… after I had previously topped them off two weeks ago. While I inspected all the angles I could see, there were no noticeable nails or screws. What to do? Call Bob Decker in JLR Parsippany's Service Department who was fortunately covering the service desk this particular Saturday. I live about 40 miles away from the dealership and Bob said to come right in. Upon arrival, he took my keys and had a tech immediately take our Defender into the shop. The tech found a metal shard had punctured the inner sidewall of the driver side tires and there was a long small-head nail between the treads of the passenger side tire. While the latter could be patched, the former needed to be replaced. Bob "worked his magic" and his local tire supplier drove a new replacement tire over to the dealership in real-time. My vehicle was fixed and I was in-and-out in less then 90 minutes during this unscheduled while-I-wait service visit. Kudos to Bob and the Service Department team at JLR Parsipanny!!!Paul, it's great to know that Bob and our service team at Land Rover Parsippany were able to help you out in a pinch! We're always here for those unexpected moments. Thanks for the shout-out and we look forward to assisting you again in the future!
Customer service at tits best
by Kiran K on 03/09/2024Michael has been a great service consultant at this dealership. He is very professional, explained everything very clearly, and ensured my car is delivered on time with the work done flawlessly.Kiran, it's great to know that Michael provided you with a positive service experience at Land Rover Parsippany. Thank you for choosing us! Enjoy your flawlessly serviced vehicle!
Great Service team at Paul Miller
by H Adam on 12/29/2023Great service at Paul Miller Land Rover. Thanks to Anthony and service team for making it an easy and pleasant experience!Hey Adam! We're glad to know that Anthony and our service team made your experience at Land Rover Parsippany a pleasant one. We look forward to serving you again! Safe travels!
Land Rover/Jaguar Excellent Service
by DPM on 10/07/2023The service department is well run and excellent in making the customer feel welcome and confident in choosing this dealership. Good use of technology to keep customer updated on progress of work and also using technology to inform the… customer of additional work that is needed.We're glad to know you had a positive experience with our service department at Land Rover Parsippany. We strive to keep our customers informed and confident in their choices, so it's great that the technology we use is appreciated! Thanks for your feedback!
Great Customer service!!
by Janet S on 04/25/2023Mike and Bob are friendly and professional. Always receive great service.We're happy to hear that Mike and Bob made this a five-star experience for you, Janet! Thank you for coming to Land Rover Parsippany!
Great service
by Bob F on 11/15/2022Very friendly and professional experience. Bob is a great service advisor.Bob, We're glad to hear your visit to Land Rover Parsippany was so enjoyable! Thank you for leaving Bob and the team this great five-star review! We'll see you next time!
LR4
by DB on 06/18/2022ProfessionalThank you for your kind words!
Not Reputable!
by SGOLD on 12/14/2019I took my 2019 Range Rover Sport in for service and they damaged the console. They told me they ordered the part and it would be in two weeks. That was four months ago. I have called my service advisor (Anthony) over 12 times, escalated the… situation to management, and IT IS STILL NOT FIXED . This is no way to run a dealership let alone service customers. I WOULD RECOMMEND TO ANYONE THAT THEY FIND A REPUTABLE DEALER AND ITS NOT PAUL MILLER.Very accommodating
by rbustamante11 on 05/05/2017updated 05/16/2017Came in with no appointment and service went out of their way to take care of meNot very happy with the last two visits
by pharmdchelle on 05/05/2017My first visit was awful Apparently when the car is returned to the customer it's Land Rover policy to wash all the trucks (mine wasn't) and was promised a car detail with the next service Second visit: I had gone in for an oil change, upon… speaking with Mike Barone (I reminded him that I was promised a detail and he states that he couldn't remember and we was going back and forth a few minutes finally he had some knowledge about the conversation. I was given a loaner and the first one was very filthy no gas, second loaner upon driving off the rotors were rubbing didn't feel safe driving it, and that too was dirty inside and outBest Service!
by Edboll1 on 04/13/2017updated 04/25/2017I am currently 1 year into my second Land Rover lease with this dealership. The service department is absolutely the best I have ever experienced. They go out of their way to ensure the best service to their customers. I will be a customer… for a long long time!Overpriced
by sawics72 on 04/07/2017$159 an hour for labor, seriously?Excellent as always
by Rastaman714 on 12/29/2016updated 01/06/2017Mike Barbone does an excellent job of communicating with his clients
Land Rover Range Rover
Land Rover Defender
Land Rover Range Rover Sport
Lisa, we're delighted to hear about your positive experience with Mike and the team at Land Rover Parsippany! Keeping you informed every step of the way is important to us. Thank you for sharing such wonderful feedback!
by Land Rover Parsippany on 07/01/2025