Subaru World of Newton
Customer Reviews of Subaru World of Newton
Review type:
Third Subaru
Friendly
by A Badia on 07/07/2025Satisfied with service, very professional staffWe are so happy that our Subaru World of Newton team earned your 5 stars. Thanks!
Great place
by Lukas on 07/05/2025The service was quick and the staff was friendlyThank you for sharing, Lukas! We appreciate your business here at Subaru World of Newton. - Ted Higgins - Service Manager - (973) 579-5000
The Great Service Department at Subaru World of Newton
by Tom Butter on 07/02/2025I recently visited the Service Department at Subaru World of Newton for what I believe is my 11th time. Marc, my service advisor, was very well organized. He pulled up my service history and described in very clear terms the requirements… for the 96,000 mi. service on my Forester. He also squeezed me into an early morning slot ahead of time. Marc noted certain previous maintenance steps already taken, gave me an estimate of the cost. He sent me a video of my Subaru in the shop, with the technician who was doing the work narrating. The tech showed the uneven wear on my tires and explained why I needed a wheel alignment. The whole process was clear, and very thorough. Marc's estimate of both the cost and the time necessary for the job were accurate. In fact my service was completed ahead of time! At the end of the visit Marc gave me a summary of the very thorough inspection and service the technicians provided. I am very satisfied with the entire process and would recommend Subaru World of Newton as being a honest, thorough, and friendly Subaru dealer for all aspects of both purchasing and servicing a Subaru.Tom, we're delighted to hear about your positive experience with Marc and the service team at Subaru World of Newton. It's great that everything was clear and thorough for you, including the video update! We appreciate your recommendation and look forward to serving you again in the future. - Ted Higgins - Service Manager - (973) 579-5000
Best service department EVER!
by Brenda Ban on 06/03/2025updated 06/09/2025I brought in my Forester for servicing this week. I was greeted by Edgar, who is ALWAYS very professional, knowledgeable and helpful. He called me within an hour and said my car was ready. I was provided written detail about what was… completed and checked. This is my 2nd car I purchased from. Subaru of Newton and with the service they provide, I will be a customer for life!Brenda, we're so pleased to hear that Edgar and the Subaru World of Newton team delivered top-tier service during your visit. Thank you for your loyalty and kind words! - Ted Higgins - Service Manager - (973) 579-5000
Subaru Maintenance
by Tracy H on 05/21/2025updated 05/27/2025Fast, easy, thorough!Tracy, we really appreciate your feedback! Thank you for choosing Subaru World of Newton. - Ted Higgins - Service Manager - (973) 579-5000
Marc is the man.
by Matt on 05/15/2025Overall, the service department was super easy to deal with and very friendly. Did exactly what was asked and car is running great.Thanks for the shout-out, Matt! It's great to hear you received top-notch service from our team at Subaru World of Newton. Safe travels! - Ted Higgins - Service Manager - (973) 579-5000
Marc is the man.
by Matt on 05/15/2025Overall, the service department was super easy to deal with and very friendly. Did exactly what was asked and car is running great.Matt, we're delighted to hear that our service department at Subaru World of Newton made your experience easy and friendly. Thanks for sharing your positive feedback! Ted Higgins - Service Manager - (973) 579-5000
Crosstrek plus
by M C Miller on 05/05/2025Very courteous and professional dealershipWe appreciate your feedback! Thank you for choosing Subaru World of Newton. - Ted Higgins - Service Manager - (973) 579-5000
Third Subaru
by Rich D on 05/04/2025The sales representative took his time to explain everything and anything I needed to know in operating my new Outback I suggest asking for Kyle.Rich, we're delighted to hear that Kyle provided such a thorough and informative experience at Subaru World of Newton. Enjoy your new Outback! - Chris Dexter - General Manager - (973) 250-7815
Fantastic Team
by James R on 04/06/2025The team did a great job making a car buying experience smooth and fast tracked. Dave was able to hit every monetary amount from the purchase to the trade in. Fantastic job guys and thank you.James, we're delighted to hear that Dave and the team at Subaru World of Newton made your car buying experience smooth and efficient. Thank you for choosing us! - Chris Dexter - General Manager - (973) 250-7815
My Subaru Outback
by Terry on 03/25/2025Very professional and personable. Always felt very comfortable talking with tge service departmentTerry, we really appreciate your feedback! Thank you for choosing Subaru World of Newton and for sharing a review. Drive safely! - Ted Higgins - Service Manager - (973) 579-5000
Excited about my new Forrester
by Melissa B on 03/16/2025I highly recommend the Newton Subaru especially our associate Kyle. He was extremely knowledgeable, polite, engaging and was not pressuring us in any way. He gave us the facts and made the buying experience enjoyable. We test drove so many… cars and just kept coming back to the Forrester.Thank you for recommending Subaru World of Newton, Melissa! We're delighted to hear that Kyle made your car-buying experience enjoyable and informative. Enjoy your new Forester, and feel free to reach out if you need anything else! Chris Dexter - General Manager - (973) 250-7815
Great service
by CAROLINE on 02/24/2025updated 03/03/2025They performed the services requested and did not try to pressure me into unnecessary purchases. The staff was knowledgeable and communicated well.Caroline, we're glad to hear that our team at Subaru World of Newton provided you with a pressure-free and informative experience. Thank you for sharing your feedback! - Ted Higgins - Service Manager - (973) 579-5000
The epitome of all service departments!
by Dave Scott on 02/27/2025This is my fourth Subaru over the years. It's an honest car and does everything well. From sales to service, you're treated like royalty. The service department leaves no stone unturned and is courteous, efficient, and turns your car back… to you as if it was brand new. I won't consider anything but Subaru and Newton Subaru World.Dave, thank you for your loyalty and kind words about Subaru World of Newton! We're delighted to hear that our team continues to provide exceptional service. Enjoy your fourth Subaru, and we look forward to seeing you again! - Ted Higgins - Service Manager - (973) 579-5000
Amazing experience with Dave!
by Caitlin S on 02/20/2025I knew nothing about Subaru before I came here. Dave was an awesome salesman and really spent a lot of time educating me about the offerings. After 2 very low pressure visits, I ended up buying. I was previously given a quote for my… trade in at another dealer and they beat that quote by a significant amount! They knew what the original quote was and knew it was acceptable to me. They had the opportunity to get one over on me and still chose to do the right thing. They earned my business for years to come!Caitlin, we're delighted to hear that Dave and the Subaru World of Newton team provided such a positive experience for you. It's great to know we could offer you an excellent trade-in deal while ensuring transparency throughout the process. Thank you for choosing us, and welcome to the Subaru family! Chris Dexter - General Manager - (973) 250-7815
Best place to subaru your subaru
by DrRocky on 01/25/2025Have bought two vehicles here and only do service here. My highest recommendation!!!!It is always a pleasure to assist you here at Subaru World of Newton! Thanks for the stellar review and recommendation! Take care, Chris Dexter - General Manager - (973) 250-7815
Took awhile for parts
by Eddie on 01/16/2025updated 01/23/2025Every interaction with service staff was great. The issue we had was part was back ordered. Fortunately we were provided a loaner car but it did take a very long time for part to come in. I would recommend this dealership great staff 5… stars based on the interaction with the staff. I wish Suburu got art in soonerEddie, thank you for your patience and understanding during the wait at Subaru World of Newton. We're glad to hear our service staff made a positive impression despite the delay. We appreciate your recommendation! -Ted Higgins - Service Manager - (973) 579-5000
On time, communicates to customer as repairs are being made
by Mww on 01/22/2025Friendly service great staff which usually starts at the top!Here at Subaru World of Newton, we always value and appreciate our customers' feedback. Thank you so much for sharing! -- Ted Higgins - Service Manager - (973) 579-5000
Best service department around!
by Marie A on 01/11/2025Service department is excellent! They give a detailed report on your car after they service it. Edgardo,the service technician, is very thorough and knowledgeable and definitely an asset to your dealership! Other dealerships make you wait… forever, and never know where you stand. However the service department told me to take about an hour and it xactly did. Thank you for being a company that is customer friendly!Marie, we're delighted to hear that Edgardo and our service team at Subaru World of Newton provided you with such a positive experience. We appreciate your feedback and are glad we could provide top-notch efficiency! Safe travels, Ted Higgins - Service Manager - (973) 579-5000
Quick oil change
by Subaru Owner on 12/31/2024updated 01/06/2025Had oil change and 24k mile check. They were very accommodating, even though I did not make an appointment this time. They did a good job. My only complaint was that they claimed to apply a discount coupon, only to end up paying the same… as the usual price.Thank you for sharing your experience with us at Subaru World of Newton. I am very glad to hear that our team was accommodating during your visit, even without an appointment. I apologize for any confusion regarding the discount coupon and appreciate your feedback on this matter! Please allow me to provide you with a complimentary oil change on your next visit. Thank You again for your loyalty and honest review. My e-mail is thiggins@wagauto.com- Please shoot me a quick hello, and I will respond with the complimentary oil change for use in the future.
Painless Purchase!!
by Terry H on 01/06/2025I have purchased at 2 other Subaru dealers in the past and Subaru of Newton has by far surpassed the other 2 dealers in all aspects of the purchases. Kyle of Newton has been our salesman for the past 4 Subaru’s purchased and couldn’t be… happier with our experiences. With Kyle as our salesperson and Orlando handling the finance end, we plan on continuing our relationship with Subaru of NewtonTerry, it's fantastic to hear that Kyle and Orlando have consistently provided you with exceptional service at Subaru World of Newton. We truly appreciate your loyalty and look forward to continuing our relationship for many more Subarus! - Chris Dexter - General Manager - (973) 250-7815
Subaru Crosstrek
Subaru Outback
Subaru Forester
Rich, we're delighted to hear that Kyle provided such a thorough and informative experience at Subaru World of Newton. Enjoy your new Outback! - Chris Dexter - General Manager - (973) 250-7815
by Subaru World of Newton on 05/05/2025