Subaru World of Newton
Dealership Service Review
I recently visited the Service Department at Subaru World of Newton for what I believe is my 11th time. Marc, my service advisor, was very well organized. He pulled up my service history and described in very clear terms the requirements for the 96,000 mi. service on my Forester. He also squeezed me into an early morning slot ahead of time. Marc noted certain previous maintenance steps already taken, gave me an estimate of the cost. He sent me a video of my Subaru in the shop, with the technician who was doing the work narrating. The tech showed the uneven wear on my tires and explained why I needed a wheel alignment. The whole process was clear, and very thorough. Marc's estimate of both the cost and the time necessary for the job were accurate. In fact my service was completed ahead of time! At the end of the visit Marc gave me a summary of the very thorough inspection and service the technicians provided. I am very satisfied with the entire process and would recommend Subaru World of Newton as being a honest, thorough, and friendly Subaru dealer for all aspects of both purchasing and servicing a Subaru.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes