Customer Reviews of Lexus of Cherry Hill
Review type:
2024 Lexus IS350
Lexus Cherry hill !!!!!
by E booker on 06/04/2025Yes everything was awesome, time Frame, quality work Thanks again Fred and service team at Lexus Cherry hillWe're delighted to hear that Fred and the service team at Lexus of Cherry Hill provided awesome quality work within a great time frame. Thanks for sharing your experience!
Always the same
by Steve G on 06/01/2025This service department is the perfect extension to what I consider one of the best dealerships in the area. Always greeted with professionalism and a smile while being honest with its clientele. I get the same treatment in service as I… do from the showroom! I cannot ask for more!Steve, we're delighted to hear that our service department at Lexus of Cherry Hill meets your expectations and complements the showroom experience. Thank you for recognizing our team's professionalism and honesty!
Completed Deal online and several calls they sold the car I put a deposit
by dissappointed on 05/16/2025I started my experience with the dealership great with online attendend Chris everything going well. Submitted pic of trade in, I personal secured finance. The following day Mark got involved the trade was 4000 less than there own website… stated so I went back and forth finally excepted the offer, we came to an agreement on out the door price. I gave my credit card for 1000 deposit. called finance company set up for the check. Asked Marc if I could test drive he said yes we have the deposit all set. I drove 1 1/2 hours everything should be good. I get inside Marc says I have the car outside ready just one thing it isn't the car has different color interior. He says I didn't call because I just realized mind you this is after Text, Emails, and about 10 calls and me driving. Some what a bait and switch or THE switch. Now I have the finacing for the car I put a deposit and no car. the car is on the lot with no sold sticker, all I got was I am sorry. Absolutely horrible service the GM didn't even come out to speak with me.I'm truly sorry to hear about your experience and the mix-up with the vehicle's interior. This is not how we aim to conduct business, and I apologize for any inconvenience caused by this oversight. We would like to make things right, so please reach out if you wish to discuss further or have any other concerns. Thank you, Tony LoBello - General Sales Manager - 856-727-1111 ext 1103
Cherry Hill Lexus The Best
by K Fraser on 05/14/2025Once again I had my 2016 Lexus serviced at Cherry Hill Lexus. Jamie, my service advisor there, took such good care of me. She’s professional, efficient and puts the needs of clients first! She always gives great advice and the best price… for service, as is possible. My Lexus, because of regular service all of these years, still looks and runs beautifully. Thank you Jamie and thank you Cherry Hill Lexus!Thank you for sharing your experience with us! We're delighted to hear that Jamie and the team at Lexus of Cherry Hill have consistently provided top-notch service. It's wonderful knowing your 2016 Lexus is still running beautifully thanks to their care. We appreciate your loyalty and look forward to serving you again!
Squirrel did major damage
by JL on 05/07/2025This is the second Lexus I've purchased and had serviced at Cherry Hill Lexus. The purchase experiences were free of the aggravation experienced at other dealerships. My service experiences have been very positive. Recently, I had… extensive damage due to squirrels nestng under the hood and body of my NX350h. They chewed through wires, hoses and plastics. I'm talking about wheel wells, damage behind bumpers, and throughout theundercarriage. The insurance company tried to steer me into a body shop. I insisted that my car would be repaired by the dealership. They sent me an email and letter stating that their adjuster would provide me with a check on the spot.when examined. Upon my request, the dealership agreed to meet the adjuster in their shop. I received a call from the shop foreman letting me know that he would meet with the adjuster himself. He also sent me photos of the damage, which shocked me. The dealerships estimate for the repairs was over $6000. That was surprising to say the least. John, the foreman, met with the adjuster who throughly examined the car with John pointing out all the damage line by line on the shop estimate. I received the insurance estimate via email. It was $40.00 less than the shop estimate. I had my car back in five days, all washed and ready to go. Thank you CHL.We're so glad to hear that your experience with Lexus of Cherry Hill was smooth and satisfactory, even in such a challenging situation. It's great to know John and the team took care of everything efficiently for you. Thank you for trusting us with your vehicle!
i just had my RX350 -2008 in for service at cherry Hill Lexus in Mt Laurel.
by Linda McNally on 02/21/2025updated 02/28/2025they always do a thorough inspection of my car and let me know if there are other problems besides the one I mentioned. this time my alternator needed to be replaced, also noticed my radiator was leaking & rusted out- sent me a photo of… it. called them gave them ok to replace that too. said next time in my brakes are low- will probably need to be replaced. glad they keep on top of evertything. they always try to give me a small discount on the setvice. My service rep Jamie Lind is wonderful too always trys to get me right in.Linda, we're delighted to hear that Jamie and the team at Lexus of Cherry Hill are keeping your car in top shape. Thank you for sharing your experience with us!
Car guy
by Ski on 02/08/2025updated 02/14/2025Honest placeThank you for recognizing our commitment to honest service at Lexus of Cherry Hill!
Awesome!!!
by Linda on 01/29/2025Jaime Robinson-Lind is a gem. She the service rep I work with when I take my car to Cherry Hill Lexus. When I arrived for this appointment there was a line waiting to ge into the bay, Jaime called me on the phone asking me to park my car in… the lot an come inside to process the paperwork for my service so I didn’t have to wait. Jamie always advises me which repairs can wait and which need to be done right away to drive safely. They always wash my car before they give it back. Jaime goes the extra mile and makes you feel like family.Linda, thank you for highlighting Jaime's exceptional service at Lexus of Cherry Hill! We're delighted to hear she consistently goes the extra mile and makes your visits feel like family. We appreciate your feedback and look forward to serving you again soon!
2020 RX-350
by Mark W on 01/22/2025The service on my vehicle was fantastic. The service technician was incredibly thorough, explained everything clearly and did a great job. I truly appreciate the professionalism and care you put into my car.Mark, we're delighted to hear that you had a fantastic service experience at Lexus of Cherry Hill. Our team takes pride in providing thorough and professional care for your vehicle, so this is great to hear. Thank you for sharing your feedback!
Outstanding
by Joann Lutz on 01/11/2025updated 01/21/2025Ginger is an outstanding representative for Lexus. She's very knowledgeable and professional and a great asset to Lexus. Will definitely use her services again.Joann, we're delighted to hear that Ginger provided such excellent service at Lexus of Cherry Hill. Thank you for your kind words and we look forward to assisting you again in the future!
In and out service
by Rich Lang on 01/17/2025Great dealership always preforms great service ! comfortable waiting room with lots of perks ! I have been going there for 13 yearsRich, thank you for your loyalty and kind words about Lexus of Cherry Hill! We're delighted to know you've enjoyed our service and amenities over the years. Looking forward to serving you in the future!
Hybrid
by John doe on 12/05/2024updated 12/13/2024Friendly service peopleThank you for choosing Lexus of Cherry Hill, we appreciate your positive feedback!
Great service team!
by Cindy T on 12/07/2024The service team is always a pleasure to work with at CH Lexus. Kept me informed on what was happening with my car and the whole check-in / check- out process is so easy. Highly recommend the service here.Cindy, we're delighted to hear that our service team at Lexus of Cherry Hill made your experience smooth and informative. Thank you for recommending us!
Always Supreme!
by SLahr on 12/04/2024This dealership runs like a well oiled machine! It's efficient, knowledgeable, and extremely professional.Thank you for the fantastic feedback! We're delighted to hear that our team at Lexus of Cherry Hill provided such a seamless and professional experience. We appreciate your support!
Everything Was As Expected
by Mike M on 11/27/2024updated 12/04/2024Making the appointment was easy and quick. I got a loaner. Personnel are professional. The loaner was new and nice. The car was ready in a reasonable amount of time. Everything was as expected- 70,000 + miles oil change and similar… maintenance. Costs were in line. Checkout was easy and quick. Car was clean and work was done as described.Mike, we're delighted to hear that your experience at Lexus of Cherry Hill was smooth and met all your expectations. Thank you for sharing such detailed feedback! We look forward to serving you again in the future.
Customer
by Customer on 12/01/2024Reliable and prompt serviceThank you for sharing a positive review of Lexus of Cherry Hill!
IS Lexus 300 FSport
by Roger Macartney on 10/08/2024Maintaining Recommended Service intervals is key to keep your Lexus on the road. Contact John Joesph for all your service needs. I really appreciate his attentiveness during the service process. Highly recommend Cherry Hill Lexus NJ… service groupRoger, thank you for recommending our service team at Lexus of Cherry Hill! We're glad to hear John Joseph provided attentive care during your visit. We appreciate your support and look forward to serving you again!
Lexus of Cherry Hill
by Shannon on 09/21/2024updated 10/01/2024I took my car for service. From the time I made the appointment to the time I took the car in. They were very professional Shannon assisted me when I went in he told me how long it would take he gave me the loaner. He called me to tell me… what other service the car needed and asked me if I wanted them to take care of it. He was courteous, kind and explained everything to me. Shannon went above and beyond in making sure the repairs I requested was done. Thank you for all your helpShannon, we're delighted to hear about your positive experience with our team at Lexus of Cherry Hill. Thanks for sharing such detailed feedback! We appreciate your support and look forward to assisting you again in the future.
Great service yech
by Tony Diehl on 09/19/2024updated 09/26/2024Jamie Robinson is the very best service tech I have ever had. I have had many from Gm to Ford about 20 over my years and Jamie is the best.Tony, we're delighted to hear that Jamie provided you with exceptional service at Lexus of Cherry Hill. Thanks for sharing your positive experience!
Lexus Lifer
by Larry S on 09/23/2024I have been a customer of Lexus of Cherry Hill for almost 25 years. Although management has changed over the years the quality of the service and service advisors is always excellent. I trust their advice on servicing my car especially… Jamie Robinson who is a car enthusiast.Larry, thank you for your loyalty over the years! We're delighted to hear that Jamie and our team at Lexus of Cherry Hill continue to provide excellent service. We appreciate your trust in us!
2024 Lexus IS350
by AS on 08/15/2024What a great experience while purchasing my new car! Mitch was accommodating and honest; the entire staff was a pleasure to work with. Looking forward to a long standing relationship.We're delighted to hear that Mitch and the team at Lexus of Cherry Hill made your car-buying experience so positive! Thanks for choosing us, and we look forward to serving you in the future.
At Lexus of Cherry Hill, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare.
Lexus of Cherry Hill offers a car-buying experience like no other. We have a huge selection of cars, SUVs and crossovers, and we provide elite customer service and world-class amenities. That's the Lexus of Cherry Hill difference.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Portuguese
- Chinese
- Spanish
We're delighted to hear that Mitch and the team at Lexus of Cherry Hill made your car-buying experience so positive! Thanks for choosing us, and we look forward to serving you in the future.
by Lexus of Cherry Hill on 08/16/2024