Lexus of Cherry Hill
Dealership Sales Review
I started my experience with the dealership great with online attendend Chris everything going well. Submitted pic of trade in, I personal secured finance. The following day Mark got involved the trade was 4000 less than there own website stated so I went back and forth finally excepted the offer, we came to an agreement on out the door price. I gave my credit card for 1000 deposit. called finance company set up for the check. Asked Marc if I could test drive he said yes we have the deposit all set. I drove 1 1/2 hours everything should be good. I get inside Marc says I have the car outside ready just one thing it isn't the car has different color interior. He says I didn't call because I just realized mind you this is after Text, Emails, and about 10 calls and me driving. Some what a bait and switch or THE switch. Now I have the finacing for the car I put a deposit and no car. the car is on the lot with no sold sticker, all I got was I am sorry. Absolutely horrible service the GM didn't even come out to speak with me.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No