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Lexus of Cherry Hill


1230 Rte 73, Mount Laurel, NJ 08054 (map)
Today 7:30 AM - 7:00 PM
Sales Rating
Recommend:
Yes (2) No (1)
Service Rating
Recommend:
Yes (27) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Completed Deal online and several calls they sold the car I put a deposit
Written by dissappointed on 05/16/2025

I started my experience with the dealership great with online attendend Chris everything going well. Submitted pic of trade in, I personal secured finance. The following day Mark got involved the trade was 4000 less than there own website stated so I went back and forth finally excepted the offer, we came to an agreement on out the door price. I gave my credit card for 1000 deposit. called finance company set up for the check. Asked Marc if I could test drive he said yes we have the deposit all set. I drove 1 1/2 hours everything should be good. I get inside Marc says I have the car outside ready just one thing it isn't the car has different color interior. He says I didn't call because I just realized mind you this is after Text, Emails, and about 10 calls and me driving. Some what a bait and switch or THE switch. Now I have the finacing for the car I put a deposit and no car. the car is on the lot with no sold sticker, all I got was I am sorry. Absolutely horrible service the GM didn't even come out to speak with me.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Lexus of Cherry Hill on 05/19/2025
Dealer Response
I'm truly sorry to hear about your experience and the mix-up with the vehicle's interior. This is not how we aim to conduct business, and I apologize for any inconvenience caused by this oversight. We would like to make things right, so please reach out if you wish to discuss further or have any other concerns. Thank you, Tony LoBello - General Sales Manager - 856-727-1111 ext 1103
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