Chapman Ford
Customer Reviews of Chapman Ford
Review type:
2025 F-350 Lariat PURCHASE!!!
2025 F-350 Lariat PURCHASE!!!
by Anthony N P on 05/14/2025My experience at Chapman of Egg Harbor was great! Jimmy helped answer all my questions, allowed me time to think and check out other trucks. Chapman worked with me hand in hand getting me in my new truck. Jimmy has stayed in touch checking… in on me and making sure the process was a smooth as possible. I highly recommend anyone shopping for a new or used vehicle go to Chapman of Egg Harbor.Hi, we appreciate your recommendation of our dealership! At Chapman Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Chapman Ford EHT "made my day"
by BillSchaffer on 04/17/2025Mani and Jimmy, along with many others at Chapman went the extra miles, and I mean miles - to make my purchase an enjoyable experience.20,000 mile maintenance
by MEin nj on 03/24/2025updated 03/31/2025Check in was professionally handled, I was kept update on work. Work done on time, on priceHello, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Bad place
by Lockett on 02/28/2025updated 03/10/2025I dropped off my truck for an oil change and to diagnose a heater issue. When I came to pick up the truck my driver side mirror was broken. I was told that a replacement was ordered. I asked to be notified when it arrived. When it… arrived I was not notified immediately. I found out it was in because I called. Over all experience was not great. I have been coming here for years but now I am looking for a new mechanicHi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (609) 646-2000 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
Chapman Ford
by eshap1956 on 02/14/2025updated 02/21/2025Always a good experience for me. The service department have always been courteous and attentive to my needs. Ray was my latest servicer advisor and he was great.Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Service
by LBFisher on 02/21/2025Service advisor was very helpful and courteous. Work performed was as described and satisfactory. I will continue to have maintenance scheduled with Chapman.I had a nice experience
by GogglesPaisa on 01/27/2025updated 02/03/2025They make it very easy to bring in your vehicle. They all seem knowledgeable. And, they resolved the issue with my truck.Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Best dealership around!!!!!
by Alexmma on 01/23/2025updated 01/31/2025Very customer oriented and almost like family feel there! Super easy buying process and they help you get the best knowledge on the new vehicle your purchasing. Taking the time to walk you through it and no pressure which I loved. Carlos… and mani are the best !Poor diagnostics
by beaugirl on 01/13/2025updated 01/21/2025I had my car towed in as soon as the computer read it was over heating. No real pressure testing etc was completed. I was given a bunch of “probably” or “could be” and was told I needed a new engine at the cost of 11k on a 10k car! Had it… towed elsewhere to be looked at where it was tested. Only needed a new water pump and spark plugs. And would only be $6k in work. How about taking an engine apart and looking at it? I’ll never be back!Hi, we regret to hear that your experience with us was not a more positive one. We would like the chance to talk to you further so please do call us at (609) 646-2000 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
2023 F150 LOF
by Bebop2463 on 01/20/2025My service writer was great & my service was done in a timely fashionNew tires
by Jovifan on 01/17/2025We had to get new tires last minute before we left to move our daughter out of state. They needed to order them and couldn’t get us in until after we had to leave. Luckily they made arrangements and got us in last minute. Everyone involved… was fabulous, nice and very professional.Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Service
by Keith L. on 01/13/2025Derrick was exceptional in expediting my service needs on my Mustang. Ray the mechanic also was quick in getting it done properly. Very happyHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great experience and awesome sales person Carla
by TonyandAmy on 11/18/2024Very straightforward and great communication throughout the entire process.Always a pleasure
by 2013 F150 on 10/22/2024Service advisors are friendly and informative. Work was done in a timely manner waiting area is comfortable and clean.Routine maintenance
by Michael on 10/10/2024updated 10/17/2024From start to finish everything and everyone was very professional.Hi Michael, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service and customer service
by Jpcars11 on 09/26/2024updated 10/04/2024Got my car in right away and didn’t have to wait long. I received a video by my tech of the work they did and showed me measurements of my tires and brakes. Customer service was great as well.Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
C Ford
by C S Ford on 10/02/2024I love Chapman Ford Ericka Gomez is amazing !!! I have been working with her for several years She gets me what I wantHi, thank you for leaving such a great review and high star rating. Safe travels!
Conventional oil change at Chapman Ford
by Wingeater on 09/26/2024My oil change was performed in a timely manner. I thought the price was high ($89) for a conventional oil change. Also the fact that they charged a fee for using a credit card for payment was not good. Otherwise everything else was fine… especially the video review sent to me of the work.Wingeater, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
2014 Mustang Service
by Jefrum99 on 09/11/2024Had a great experience at Chapman. Brought my mustang in for service. Traci at the front desk was super friendly and knowledgeable. The repair was done same day and at a fair price . I will definitely use Chapman again for my car needs.Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Tom
by Thomas V on 09/09/2024There is a crack in my tailpipe and Ray ordered it and got back to me in 2 days when it came in. Can't get in til Wednesday to get it fixed.Hi Thomas, we appreciate your feedback! Please let us know if there is ever anything else we can do for you! Safe travels!
Car sales and financial counseling during purchase
by Driven182 on 08/14/2024updated 08/21/2024My experience was very good, salesman Tim really assisted me with the purchase of my Subaru crosstrek, patient and informative, answered my questions thoroughly , Alex in the financial department was also patient and informative, they both… made the purchase of my car a pleasant experience, very professional
Hi, we appreciate your recommendation of our dealership! At Chapman Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
by Barry Lewis on 05/15/2025