Chapman Ford
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Dealership Service Review
service Rating
Poor diagnostics
Written byon 01/13/2025
updated 01/21/2025
I had my car towed in as soon as the computer read it was over heating. No real pressure testing etc was completed. I was given a bunch of “probably” or “could be” and was told I needed a new engine at the cost of 11k on a 10k car! Had it towed elsewhere to be looked at where it was tested. Only needed a new water pump and spark plugs. And would only be $6k in work. How about taking an engine apart and looking at it? I’ll never be back!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Patty Sow on 01/22/2025
Dealer Response
Hi, we regret to hear that your experience with us was not a more positive one. We would like the chance to talk to you further so please do call us at (609) 646-2000 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
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