Chapman Ford
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Dealership Service Review
service Rating
Bad place
Written byon 02/28/2025
updated 03/10/2025
I dropped off my truck for an oil change and to diagnose a heater issue. When I came to pick up the truck my driver side mirror was broken. I was told that a replacement was ordered. I asked to be notified when it arrived. When it arrived I was not notified immediately. I found out it was in because I called. Over all experience was not great. I have been coming here for years but now I am looking for a new mechanic
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Mia Terrence on 03/11/2025
Dealer Response
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (609) 646-2000 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
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