Lynnes Subaru
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Customer Reviews of Lynnes Subaru
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What a great day
by mike pritchett on 05/19/2024
Arrived on site and saw my car detailed and ready to go. Steven walked me through the necessary paperwork. All clear and concise. Fair price, courteous and friendly service made for a very pleasant experience
49 reviews
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CONDESCENDING AND DISRESPECTFUL
by hoazurdia on 07/13/2017WORST EXPERIENCE EVER. Unworthy of even a 1 star rating, however, for purposes of making this public the rating must be given. Lynnes Subaru of Bloomfield really has to analyze their sales force and ensure that their methods be ETHICAL.… The sales associate who assisted us, Pamela, did everything she could to provide pricing on a vehicle we were interested in. What she failed to mention was the fact that she had actually pre-filled the figures on a contract of which she claimed was simply a formality to hold the vehicle until our next visit. To make matters worse, a tall gentleman claiming to be a "Sales Manager" attempted to resolve the discord. He became aggressive, condescending, and disrespectful especially when he attempted to hold us from leaving and waved his pen in my mother-in laws face claiming he was not a magician and didn't own a magic wand, he had a pen. Regretfully, we agreed to wait and see if he could come to an agreeable figure. 15 minutes past and he would not show his face, we were told by the associate that there was no deal and we could leave. Disappointed with the outcome, we approached his office and asked why he had kept us the whole time. We told him he could not treat customers in that fashion, he was disrespectful and extremely condescending with our business. To make matters worse, he became aggressive and at one point almost became physical until we asked him not to place his hands on us and left. As we were pulling out, he stepped outside the dealership to see us leave and gave us a salute. We did not understand the nature of this salute, however, became offended because we think it may have been an act of white supremacy. Potential customers, BEWARE.Great experience
by Jennaric120 on 05/21/2017I had the best car buying experience yesterday at Lynnes Subaru. I walked in and was greeted by the receptionist who introduced us to Pamela. We explained what we were looking for and what we were wling to pay. She made the entire process… easy and enjoyable. There was no BS and she was honest and willing to help work with us. Pamela actually made the car buying experience stress free. I left feeling excited and not stressed about my mew car. Best car sales person I've ever had the experience working with!Fantastic Experience
by LBWayln on 05/21/2017Found the exact car I was looking for at Lynnes. Did not need a test drive new what I wanted and was looking for the best price. Honestly, everyone I dealt with was a pleasure. Quick to respond to questions and next steps. Did not have… that "typical" car sales experience that many talk about. I would recommend Pamela D to anyone looking for a Subaru. I drove 10 miles out of my way to work with them as opposed to my local dealer which are more typical and heavy handed in their sales tactics.Internet Screeners are not the salespeople
by cwilliamp on 11/24/2015updated 11/30/2015I contacted them via phone and email. They finally got back to me via email. Car I was interested in was available and made appointment for the next day with whomever I was dealing with online. Emailed him next day and said I was running… late and no problem. I walk in the dealership and this fella is online only and I get a less than happy sales rep. Come to find out the care was sold already. I get they wanted me to come in any way....and I lost out....(should have moved faster)....But there was no apology and no valid attempt to even woo me back....Not the worst experience ever, but be aware and ready.We are terribly sorry the car sold before you could get in to look at it. Rest assured that you are a valued customer to us regardless if you purchase from us. We appreciate the feedback and will work on making the online shopping experience more fluid for our customers. Please reach out to Stella Kelly to see if there is anything we can do for you! She can be reached at 973-743-2111. Thanks!
We are terribly sorry the car sold before you could get in to look at it. Rest assured that you are a valued customer to us regardless if you purchase from us. We appreciate the feedback and will work on making the online shopping experience more fluid for our customers. Please reach out to Stella Kelly to see if there is anything we can do for you! She can be reached at 973-743-2111. Thanks!
Customer disatisfied
by efriend on 08/18/2010First time customer of Lynnes Subaru. I leased my 2010 Forester Subaru the end of May 2010 thinking it had Satelite radio. There was a button on the radio saying ,"Satelite" but it did not work.Discovered later it is only Satelite capable.… Salesman informed me if I want Satelite radio, purchasing one and paying for installtion, is how to obtain one. This caused disappointment and disatisfaction of the lease. A large down payment ($5000+)was given hoping for some incentives. I understand it is a negative when you trade a 2008 lease vehicle that has 1 year left of the lease; however the incentive was not given. During my loan transition a Spanish speaking customer was in a rage due to the incompetence of the salesman misleading him with dates of his transaction to complete. That was my queue to leave and realize business at Lynnes was not good. I chose to ignore the action and look what happen to me. I sent an email asking if I can trade my 3 month old lease Subaru Forester to purchase another vehicle because vehicle to big, no Satelite radio, pick up was not quick, and not much style to the Forester. I was told it can be done. I went to Lynnes Subaru not know what to expect. I was treated politely and given the opportunity for a short test drive. I took interest in the vehicle that MRSP was $1881 less the the Subaru Forester I am leasing. I was given this offer: $3000 down with 72mos @ $489 or 60 mos @ 594 Immediately I turned it down. It will put me out $3000 and $289 more a month or $296 more a month. What a disappointment. I was looking forward to get a better deal. I was willing to pay more then $298 and put a down payment but nothing like the offer given.Becareful when you purchase from Lynnes Subaru unless you want to pay more than the car is worth when you purchase from them. Not very happy first time customerNot ready for prime time
by pe617 on 10/06/2009I have been to Lynnes Subaru for service 3 times, for two different cars, between 2006 and 2008. Lynnes is conveniently on my way to work - so I can drop the car off and take the bus in to the office. But, 2 out of 3 were disappointing.… Actually, my first experience does not count, because no service was done. I scheduled a Monday appointment for our 02 Impreza. They dutifully called me to confirm the appointment. (One thing about Lynnes is they do call you. A lot.) I drove in, parked the car and brought in my keys. Fortunately one of the receptionists was kind enough to point out that the Subaru service staff does not work Mondays. How does this happen? Second visit was a recall notice on our 04 outback. No problem this time. Third visit cured me, though. I brought the outback in for a rattling exhaust, and a funny wind noise at highway speed (which also afflicts the Impreza, but that's another story.) So they adjusted the exhaust and told me they didn't hear any wind noise. I asked them to please take it out above 45 mph and turn off the radio. Then they heard it, and told me it was some window gizmowacky that they could fix for $490. I asked if this was unusual. No, it's the third one they've done this week. No thanks. They left my seat almost fully reclined (how does anybody drive like that?) radio blasting and the smell of cigarettes in the car. These are of course just petty annoyances, but I was irritated by that point, so humor me. Epilogue: I had to have the exhaust rattle fixed correctly a few months later. Epilogue 2: I just bought a Sonata from Lynnes Hyundai. They offer something called "free tires for life" which you can get if you have Lynnes do all your service. I told the Hyundai salesman (who I WOULD recommend, by the way) no thanks because I had no intention of using any of Lynnes service departments.Dealership Misrepresents Fees
by will_allison on 12/29/2011updated 06/02/2025My wife and I purchased a 2012 Subaru Outback Limited 2.5i from Lynnes Subaru in Bloomfield, New Jersey, on December 23, 2011. While we were quite happy with our salesperson, Akiem Smith, we had a very negative experience with sales manager… Tony Cipriani, one that has left me unable to recommend the sales department at Lynnes Subaru. Here’s the whole story: On November 1, I spoke to Lynnes Subaru customer service representative Doris Delgado after getting a “purchase price certificate” through the American Express Auto Purchasing Program at zag.com. Doris said they didn’t have the car we wanted in stock, but they could do a tri-state (NY, NJ, CT) search to see if they could get it from another dealer. If the search was successful, Doris said, Lynnes would have the car in 2-3 days. However, in order to initiate the search, I would have to pay a $500 “locate fee.” Doris assured me that the locate fee was fully refundable if the search failed. Wanting to get a car as soon as possible, I agreed to pay the locate fee (after negotiating it down to $300) and gave Doris my credit card info over the phone. At no point did Lynnes Subaru provide me with the terms of the locate fee in writing. The search was initiated and turned up no Outbacks in the tri-state area that met our criteria. In other words, as the terms were explained to me, the search had failed, and my $300 would presumably be refunded. Wrong. The dealership ended up finding us a car from “incoming inventory.” Our car was delivered to the dealership on November 29, almost a month after I’d paid the $300 fee that was supposedly refundable if a car wasn’t quickly obtained from a nearby dealer’s existing inventory. To make matters worse, on the day that our car arrived, Subaru issued a “stop sale” order (essentially a preemptive recall) until a problem with the master brake cylinder could be fixed. So we had to wait another 3+ weeks for the car to be repaired before the dealership could sell it. Finally, on December 23, almost two months after I initially contacted Lynnes Subaru, Akiem Smith called to say the car was ready for pickup. At the dealership, as I was going over the paperwork with Akiem, I noticed that the $300 “locate fee” was still on our tab. (I had actually raised this concern with him earlier, on November 30. He’d told me he wasn’t authorized to remove the charge and that a manager would call me “within a few minutes.” I never received a call from a manager.) Now, when I (re)explained the situation and asked Akiem to remove the charge, he said I’d have to talk to his sales manager, Tony. Tony and I then had a lengthy conversation in which he indignantly refused to refund the “fully refundable” locate fee and complained about the price guaranteed by zag.com—a program Lynnes Subaru participates in voluntarily. Tony did not care that the terms of the locate fee had been misrepresented to me. He did not care that the actual terms I’d agreed to unambiguously called for a refund. All he cared about was squeezing an extra $300 out of us on a car that cost, with taxes and fees, more than $31,000. He even suggested at one point that he would not sell me the car if I was not completely satisfied with the terms. Get this: he told me he wanted to see a smile on my face. “Because what good does it do me,” he said, “to sell a car to a customer who isn’t happy?” Of course, he proceeded to do exactly that. In the end, we walked out of Lynnes Subaru with a bad taste in our mouths, despite having purchased a car we really like. We might buy another Subaru someday, but definitely not from Lynnes, and we’ll continue to spread the word about our unpleasant experience there. At this point, we’re just hoping things are different in the service department and will post another review when the time comes. On the plus side, our salesperson, Akiem Smith, was friendly, helpful, and very conscientious about returning calls and keeping us updated during our wait for the car. For the record, the other fees that Lynnes Subaru charged us included: $7.50 NJ Tire Fee $8.00 CVR Online Processing $450.00 Estimate Registration* $399.00 Documentation Fee** *According to Akiem, this estimated fee covers only the actual registration cost, and we will be refunded any difference. **According to edmunds, any documentation fee over $100 is considered “high.”
Subaru Crosstrek
Subaru Forester
Subaru Outback
Subaru Legacy
About our dealership
Mike, we're glad to know that Steven and the team at Lynnes Subaru made your car-buying experience a pleasant one. Thanks for highlighting our clear process and friendly service!
by Lynnes Subaru on 05/20/2024