Lynnes Subaru

I recently purchased a pre-owned vehicle at Lynnes Subaru in Bloomfield and it was one of the worst professional experiences I’ve ever had in my life. This was my first car buying experience and how I was treated was astonishing. Pamela DeLorenzo, my sales person, did absolutely nothing to help me. As a first time car buyer, I was lied too, taken advantage of, and disrespected throughout the process. Below is a list of the multiple times I was provided with false information and mistreated. 1. I was told Lo/Jack was part of the car and it could not be removed from the deal after I expressed the fact that I did not want the additional feature, twice. Pamela stated “the Lo/Jack is required because it is part of the car” implying they would not remove it or deactivate it. As a result, she was requiring me to pay an additional $695 on the vehicle. This quote can be confirmed by the person that was with me as we discussed the additional fees that were being added onto the price of the car. 2. Pamela filled out all the paperwork for the Lo/Jack and signed me up for an extended Lo/Jack warranty without telling me. She also did not explain the document that was presented to me or prompt me to read it, simply stating “just sign this for the Lo/Jack” 3. I was drawn to the Forester because I take many trips up to Vermont during the winter as skiing is one of my favorite activities. After discussing this with Pamela she commented that “if my car ever got stolen in Vermont the Lo/Jack would assist in helping the police recover it.” I was not given anything that detailed the areas of coverage however, I was able to find a document online that provided me with that information. This document also informed me that Vermont is NOT covered under Lo/Jack making the feature useless in a location I frequent often. 4. When it came down to finances, I requested a 24 or 36 month finance. After a short time Jordan, the finance manager, informed me that a 24 month payment plan was not an option. I then explained that I preferred 36 months however, I ended up only being offered a 48 month plan that I did not want. 5. I traded in my old vehicle, however the vehicle was in my fathers name. So they informed me they would send him documents to finish the deal and they would send me a check for $500 once they got the documents. It has been over a month and I still haven't received a check. 6. After going in and talking to the sales manager, Steve, I was told I’d be able to receive a refund for the Lo/Jack. Again, they told me they would mail out a check for a full refund. It has been over a month and I still haven't received a check. 7. I’ve called over 6 times to find out the status of my checks. Talking to the receptionist, Pam, Steve, and Jordan, and every time is the same response, “Let me talk to the accounting department and I’ll give you a call back” and I’ve never been called back. This is just a short list detailing the poor quality of treatment I experienced during the buying process at their establishment. Avoid this dealership as they are dishonest and take advantage of their customers.