Customer Reviews of Lynnes Nissan City
Review type:
Good job
by Angelica ortiz on 05/10/2025updated 05/15/2025Very honest good serviceLYING [non-permissible content removed]! Beware!!!
by VICTIM OF LYNNES NISSAN on 05/13/2025They kept my vehicle for 11 days and JB WELDED the valve cover back together when they said they removed the cracked one and replaced with a new one. STAY AWAY AT ALL COSTS!!! Husain and Kelvin will shmooze you until you sign the dotted… line. Once they have you , all the repairs are on you!!!I'm sorry you're dissatisfied. Please contact us directly so we can address these concerns and clear up any misunderstandings. Thank you, Charles Lakhan - Service Manager - 973-743-3000
They do a great job
by Dee Dee on 03/27/2025updated 04/03/2025Mike D. Did a wonderful job. He told me everything that was wrong with my car. They had fix it. The service was quicker than others. I didn't need a tent to camp out at the center because it was fast service. I will bring my vehicle here… again to get service when needed.Dee Dee, we're delighted to hear that Mike and the Lynnes Nissan City team provided you with such efficient service! We look forward to seeing you again for any future vehicle needs. Safe travels!
It's not always what it seems
by Chatam on 03/27/2025I am disappointed with the Nissan Rogue. I purchased a 3013 Nissan Rogue in 2015; I rarely had a problem with the car other than normal maintenance. On January 30, 2025, I took my car for an Oil chain, changed the low bul, and replaced the… front brakes. First, the rep told me that they would have to do a diagnostic on my car, and it would be a customer. I said ok. They returned with a long list of problems with my car that could cost $8K. I have to inspect my car, and I need the oil change, the brakes, and the light bulb. It was said to me that it is not just the bulb. Another part may need to be repacked, costing around $300. Are you serious? So, I said, change the front brakes, oil change, and the lamp bulb. Oh, Ms. Nicholas, we do not have the bulb in stock, so we have to order it, and it may not come in by 12 noon the next day. I paid over $700 for the oil change and brakes, plus $320 for labor. The next day, I received no phone call, and to this day, the parts ordered came in, and I went to replace the bulb. I got my car inspected. Still no phone call as of today. I got the bulb replaced. I would never purchase another Nissan car again. Now you know!Chatam, I'm sorry to hear about your dissatisfaction with our service and pricing. We'd like to ensure all outstanding concerns are addressed and clear up any confusion that occurred during this recent visit. Please reach out if you're open to discussing this further. Thank you, Charles Lakhan - Service Manager - 973-743-3000
Recall Correction
by Efren M on 02/22/2024Lynnes Nissan city is a well established dealership with good knowledgeable staff who are ready to assist you if your interested in purchasing a vehicle. The service department is small but they get you in and out as soon as. A big thank… you to Charles the service manager for servicing my vehicle and getting me back on the road in record time. Thanks again.Efren, we're glad to know you had a positive experience at Lynnes Nissan City. It's great that Charles and our team could assist in getting your vehicle serviced quickly! Thanks for the shout-out!
Great service
by Mary on 02/01/2024Ray has been so wonderful. He’s very nice and helpful.We are so happy that Ray and our Lynnes Nissan City team earned your five stars. Thanks, Mary!
Worst exp. - rude staff
by Aditya Jain on 01/17/2024Avoid visiting this place for anything. The staff is rude and don’t now how to talk to customer. Last exp. to this center was also not god but still went ahead this time hoping things will change but it was other way round. My appointment… was at 2:15 PM for normal half yearly service, during the visit no one showed up even during drop off I asked them to let me know if anything needs to addressed (recommended) we can get them addressed. After 2 hours they came back with direct bill and when asked for what about stuff I asked they say you need to book early appointment and schedule a new appointment which doesn’t make sense. Avoid this placeAditya Jain, we're disappointed to hear of the negative experience you had at our location. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
First Service
by Efren M on 06/20/2023I brought my new Nissan Rogue sv for it's first oil change and my first impression weren't good. The facility is very tight and the advisor Michael who was there to greet me wasn't very friendly, it doesn't cost anything to smile. I did get… the vehicle back in 1 1/2 hours which is the norm. What I really didn't like was when the service technician sends you a video and he's doing the walk around describing what he see you can't hear him because he's not speaking loud enough and all you hear is the airguns in the background which made it almost impossible to hear. I will return for my second oil change only because it's free, after that I will bring to another Nissan dealership that's closer to where I live. So my first impression weren't good. There's many areas where they can improve.Efren, thank you for sharing your feedback with us. We apologize for the less-than-satisfactory experience you had during your first visit. We will take note of your suggestions to improve our service and communication process. If there is anything more we can do to assist you in the future, please don't hesitate to reach out. Thank you, Charles Lakhan - Service Manager - 973-743-3000
Horrible
by Lynnes2016 on 06/22/2016Horrible experience, misleading information, damages to the body after maitanance service, damages to the interior tinting, horrible lying manager, disrespectful and deceiving, waiting for repairs due to their neglagance for ever, coming… over and over for service without any solutions or results, horrible place, waste of time, pure quality service, incompetence of used car managerHi, we are so sorry were unhappy with our service. We strive to ensure our customers are 100% satisfied and hope we can make this up to you in the future. Please give our Service Manager, Dan Lepage, a call to discuss this in more detail. Dan can be reached at 973-743-2111. Thank you.
Nissan Rogue
Nissan Kicks
Nissan Pathfinder
Nissan Murano
At Lynnes Nissan City, we’re not only committed to providing you with the best automotive experience possible, but we’re also committed to supporting organizations that provide so much for the communities we serve.
Our Lynnes Cares program supports the American Red Cross, The Easter Seals, The National Autism Society, our very own Deserving Family Car Giveaway, and more local schools, interests, and causes than can fit in this letter!
So when you reward us with your business, you can feel good knowing that you’re giving back too.
And with our six decades of serving the community, we’re committed to continue providing our customers with quality vehicles, excellent service and outstanding value.
Visit us today and become a member of our family!
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- English
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Angelica - Thank you for choosing Lynnes Nissan City, we appreciate your positive feedback!
by Lynnes Nissan City on 05/15/2025