Customer Reviews of Toyota of Keene
Review type:
Good Job
Scheduled Service
by Service on 03/08/2019Very well done, as usual.We appreciate your positive review of your most recent experience with us! If you have any further questions, please don't hesitate to give us a call. We're always happy to help. Have a great day! Regards, Toyota of Keene
Great experience in moving to a new state
by Gene_F on 02/09/2019Just before our move to New Hampshire, I was involved in a multi-car accident. Last thing we needed was a hassle in purchasing a replacement. In looking on-line I saw several vehicles we were interested in. We looked at several in Keene,… and also in Connecticut where was are moving from. Stopped there, and were warmly greeted by Joel in sales. Took a test drive, and loved the vehicle. The entire process was great, no pressure at all. When we were back to take delivery a few days later, we were warmly greeted, and we had two of our dogs with us, and much of the friendly staff came out. Feel like part of the family here, totally different with previous purchases we have made. Will be back when my wife's car needs replacing.Gene_f, your wonderful feedback and rating mean a lot to us. Glad to hear Joel and the team were able to turn your car shopping under stressful circumstances into a positive, enjoyable experience! Drive safe in your new vehicle and should you have any future questions or concerns along the way please don't hesitate to reach out. Regards, Toyota of Keene
mr C
by KEC236! on 01/17/2019handled well quick friendly service on my toyotaHi Kec236!, we are very pleased to have provided you with such a positive experience! Take care, thank you for choosing Toyota of Keene and we look forward to assisting you next! Regards, Toyota of Keene
Oil change/tire rotation
by Coma white on 12/30/2018Service takes too long. An hour and a half for an oil change and tire rotation??Hello Coma, We are very sorry for the delays you experienced during your last visit. You are correct, these services should be quicker. We unfortunately have seen an increase in demand and are working to increase our staff so that these issues no longer happen. Thank you for your business and we h ope to see you again in the future. Regards, Toyota of Keene
Great Visit
by homergokey on 12/27/2018Nice work.Thank you, for the review! And please don't hesitate to reach out with future questions or concerns regarding your vehicle. Always happy to help! Regards, Toyota of Keene
Rear hatch replacement part
by Leonard on 12/11/2018updated 12/21/2018Outstanding; an attempt for a used part was tried before installing a brand new part in attempt to save me money.Leonard, we are so happy to read such a great review about Toyota Of Keene! Take care and should you need any further assistance pleased don't hesitate to reach out. Take care and happy holidays! Toyota of Keene
Fenton Family Dealerships, Toyota
by Janasam on 12/07/2018Excellent serviceJanasam, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Regards, Toyota of Keene
Tacoma Rustproofing
by Tacoma NH on 11/27/2018updated 12/07/2018As far as I can tell the job was done correctly. A minor complaint......The tire change tools in the truck were taken out during the rustproofing process but were not put back. When I left the dealership the tools were loose and rattling… around behind the passenger seat.customer
by patriots on 12/03/2018dropped off car early am-was not in the shop by 5:00 damaged interior during repairHello, We are very sorry for the inconvenience. We take all situations like this very seriously. If you would, please reach out to our Service Director Jason as soon as possible so we may address this. Regards, Toyota of Keene
Service lights on
by Bette Ascani on 11/17/2018updated 11/27/2018The service lights light came on. Found the problem and fixed it right offHi Bette Ascani! We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help! Regards, Toyota of Keene
Toyota Tacoma lease
by Happy Leaser on 11/15/2018Efficient. No pressure.Thanks for the 5-star review! Take care and we look forward to assisting you next. Regards, Toyota of Keene
Over all good but,
by mytacoma on 11/07/2018could have done a little better with the price I think.Thanks for the review, Mytacoma.I hope this finds you still enjoying your vehicle. Should you have any further questions or concerns regarding your vehicle please don't hesitate to reach out. We are always happy to help. Regards, Toyota of Keene
Buying a 2018 Prius
by TomBassarear on 11/05/2018We were 100% satisfied with the sales person Kenney Bussiere. He was professional, knowledgeable, patient, forthright, and willing to meed our needs in price and car color. Whenever we emailed or texted him, he got right back to us. Our… best experience in buying a new car ever!Tombassarear, your satisfaction is our top priority. So glad to hear you had a great experience with Kenny in sales and that he provided you a top-notch and professional experience from start to finish. Congrats again on your vehicle and we look forward to assisting you next! Regards, Toyota of Keene
sales rating
by imimpressed on 07/17/2018This is the fourth car we have purchased from Toyota Volvo of Keene. Each time, Jamie Rios has been our sales person. We come back to him because he does an outstanding job in meeting our needs.Thank you for your kind review! Pleased to hear you got to work with Jaime Rios again in sales! We agree he is great to work with and we are happy to pass along your kind comments! Have a great rest of the summer and we look forward to assisting you next. Best, Toyota of Keene
Purchase experience at Toyota of Keene
by Shawn63 on 02/26/2018Toyota of Keene has been my familyd choice for over a decade. When I started thinking about needing a new car I sent an online message which was quickly responded to. Toyota was able to give me an estimated trade in value and helped me… schedule an appointment with a sales representative, not just any sales rep., Joel R. Joel spent time explaining on my options and was at no point pushy. He gave me space to talk with my spouse and get back to him when I was ready. The experience was flawless, and I left with a shiny new vehicle. Service was also gracious to put my snow tires on my new vehicle which was piece of mind in the New England weather. Thanks everyone!Thank you, Shawn63 for the review! Pleased to hear we have earned your business over the years and that sales pro, Joel Robinson, provided your family a great car buying experience from the start! Thanks again we look forward to seeing you next for any of your car buying or service needs. Best, Toyota of Keene
RAV4 Hybrid purchase
by RAVHappy on 02/26/2018My husband and I have been researching the RAV4 Hybrid for a while and liked what we were reading so we went to Keene to do a test drive. Mitch Piper was the salesperson we dealt with and he was very knowledgeable about hybrids and very… helpful in answering our questions (and we had a lot of questions!) We purchased the car and are absolutely thrilled. Thanks Mitch for all of your help..... and patience!!! Tom & SueIf only Honesty were valued
by stucknh on 02/07/2018Purchased a used RAV 4 -6 cylinder June 2017. Had power train warranty from dealer. Notified them of concern from point of sale over a sound as if never settled into a final gear. Sales says all Rav 4's have the sound. Within time frame of… warranty notify of issue getting worse and a TSB describing issue to a T. This dealer failed to listen or diagnose the concern, calls to Toyota cares, a second opinion from another dealer and now some 8 months in, still zero resolution. Keene service manager after a visit and calls confirms the fix will not guarantee cure for concern, I was informed I can swap out this car for another on the lot , approved by the owner , Mr. Fenton. We arrive after choosing comparable vehicles to swap out our car. That Sunday experience with manager Mr. Kenny and his scare tactic -yelling at me that yes he had lied about doing a swap out, pushed me out the door. I was scared. If the approval was in and I was looking at one year newer, different cylinder swap and if the car I own is a non issue then the dealer should have honored what they warranted and offered. My advice is RUN and Run fast and far . This sale was not honest, was not honored . The only reason I know not all vehicles have the sound is from personal experience with friends cars- Toyota reputation and the 6 cylinder got me to the dealer in the first place. The warranty and my research should stand for itself and the offered swap should have happened -bullying and scare tactics are not where I will ever do business nor should anyone else. They survive based on location in western NH and no sales tax for neighboring buyers.Hello Ms. Rush, We are very sorry for the inconvenience. Although we understand this has been a troubling experience for you, we have done the best we can to address the issues. Unfortunately the issue you have been experiencing with your vehicle is a characteristic of the model you purchased. We offered you an option to trade into a vehicle 3 years newer that would not have the characteristic you are experiencing. Unfortunately, due to it being 3 years newer we are unable to swap you out at no cost. We did significantly discount the new vehicle. Again, we are very sorry for the inconvenience. We take our customer satisfaction very seriously and did our best to resolve your concern. Regards, Toyota of Keene
Great sale
by djmr1972 on 02/07/2018As my lease had only 5 months left to it, I decided to start looking around for my next vehicle. I knew exactly what I wanted and Toyota of Keene had one on their lot. They had just got it in and I wanted to go look at it. So I drove the… short 25 miles and was checking the truck out and Sean Parent came over and started talking to me. If it hadnt been for the toyota hat, I would have thought he was another customer. Very cool and down to earth. No pressure at all. I told him I wanted that truck and we started chatting about my 16 tacoma and what he could do for me. To make a long story short, he is a great salesman that never gave me any pressure to buy or even do the math. They got my numbers very close to where I wanted them and after a test drive I signed on the sale. On 02/02/18, I drove away with a new 2018 Toyota Tacoma TRD Offroad 4x4 Cement 6' bed. Thank you Sean and Toyota of Keene.Sienna owner
by VT_driver on 12/22/2017We recently purchased a 2017 Toyota Sienna. The people at the dealership were very responsive when we reached out to them by email for additional information after obtaining an initial quote online. Setting up a time to test drive the… vehicle was easy. The salesman we worked with, Ned Lester, was very personable, as were the rest of the people there whom we interacted with. We would gladly do business with them again!Sales & Service
by Toyota_Woman on 08/27/2017My husband & I have been servicing our Toyota vehicles here for over 29 years! We just purchase a 2016 Highlander & the experience was exceptional! Joel was our sales person who provided us with all the information we asked and then some.… Matt the sales manager was also wonderful to work with. We truly felt like family there .... Especially with all our years of doing business with them! Hedi in Service has always treated us as family as well! The entire staff is AWESOME which is why we drive 100 miles each way (from home) to take our business there!!!Thank you for taking the time to rate and review us!!! Very pleased to hear our whole team provided your family with friendly and professional customer service for over 29 years and is a primary reason you make your commute to our store! We truly appreciate your business, kind words and as always look forward to assisting you with any of your future car needs. Have a great rest of the summer. Kindly, The Team at Toyota of Keene
LoRAVving My 2016 RAV4
by colleenw123 on 10/27/2016Cant say enough about how positive my experience was with Toyota of Keene. Had been to Manchester/Nashua because they said they were bigger and could do better...NO!!!!!, Toyota of Keene and the salesmen, Ned Lester and Manager Dave Barrett… were wonderful. They listened to me and knew what I wanted and what I could and could not afford and worked with me and now I am set and loving my new RAV4!!! Thank you Ned and Dave of Toyota of Keene, NH and the Fenton Family who owns the dealership. We are so fortunate to have such a great dealership in the Monadnock region. No need to go to Manchester or Nashua, the deals and inventory in Keene is awesome!!!Thank you for the top marks and for taking the time to rate and review us on Edmunds! Pleased to hear we earned your business over larger dealerships and that we were able to get you the best deal on a vehicle you love! Congrats again and enjoy your ride! Regards, The Team at Toyota of Keene
Toyota Tacoma
Toyota RAV4
Toyota RAV4 Hybrid
Toyota 4Runner
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
Hello John, Thank you for the positive feedback! We're glad to hear that Ryan made your experience smooth and hassle-free while helping you find your used Tacoma. If you have any questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new ride and thanks again from Toyota of Keene!
by Tia Messer on 11/01/2024