Toyota of Keene

Purchased a used RAV 4 -6 cylinder June 2017. Had power train warranty from dealer. Notified them of concern from point of sale over a sound as if never settled into a final gear. Sales says all Rav 4's have the sound. Within time frame of warranty notify of issue getting worse and a TSB describing issue to a T. This dealer failed to listen or diagnose the concern, calls to Toyota cares, a second opinion from another dealer and now some 8 months in, still zero resolution. Keene service manager after a visit and calls confirms the fix will not guarantee cure for concern, I was informed I can swap out this car for another on the lot , approved by the owner , Mr. Fenton. We arrive after choosing comparable vehicles to swap out our car. That Sunday experience with manager Mr. Kenny and his scare tactic -yelling at me that yes he had lied about doing a swap out, pushed me out the door. I was scared. If the approval was in and I was looking at one year newer, different cylinder swap and if the car I own is a non issue then the dealer should have honored what they warranted and offered. My advice is RUN and Run fast and far . This sale was not honest, was not honored . The only reason I know not all vehicles have the sound is from personal experience with friends cars- Toyota reputation and the 6 cylinder got me to the dealer in the first place. The warranty and my research should stand for itself and the offered swap should have happened -bullying and scare tactics are not where I will ever do business nor should anyone else. They survive based on location in western NH and no sales tax for neighboring buyers.